Official Qobuz Issues Thread

[David Craff]

34 minutes ago, GrahamH said:

I’ve noticed recently that classical releases often do not carry the name of the composition in the Title field, only the tempo markings. I had thought this was something new, but I’ve found instances of it happening in the past. Still, I do think this is increasingly the case. Recent examples include the new Nelsons Shostakovich disc and the Haitink Bruckner and Mahler boxes, but there are many more.

 

This is happening in the Qobuz desktop app (Mac in my case), as well as the mobile apps, and so also in Audirvana. Tidal, Spotify and Deezer all have full information, so I’m skeptical about this being a problem with metadata supplied by the labels. 

 

I contacted Qobuz customer support a week ago but as yet haven’t had a response.  I’ve been a very satisfied Qobuz subscriber for many years, but if this is growing trend I will have to think about moving to Tidal.

 

I’m wondering if anybody else has noticed this and, if so, whether they find it problematic.

 

Hi, this will be fix asap. We have update API answer. Goal is to get sale display as our online shop.

 

Regards

[GrahamH]

1 hour ago, David Craff said:

 

Hi, this will be fix asap. We have update API answer. Goal is to get sale display as our online shop.

 

Regards

 

That's good news. Thanks for your quick response, David.

 

Regards.

[Polyglot]

4 hours ago, GrahamH said:

I’ve noticed recently that classical releases often do not carry the name of the composition in the Title field, only the tempo markings. I had thought this was something new, but I’ve found instances of it happening in the past. Still, I do think this is increasingly the case. Recent examples include the new Nelsons Shostakovich disc and the Haitink Bruckner and Mahler boxes, but there are many more.

 

This is happening in the Qobuz desktop app (Mac in my case), as well as the mobile apps, and so also in Audirvana. Tidal, Spotify and Deezer all have full information, so I’m skeptical about this being a problem with metadata supplied by the labels. 

 

I contacted Qobuz customer support a week ago but as yet haven’t had a response.  I’ve been a very satisfied Qobuz subscriber for many years, but if this is growing trend I will have to think about moving to Tidal.

 

I’m wondering if anybody else has noticed this and, if so, whether they find it problematic.

 

I'm having the same problem. It's even worse than you state, as not even the name of the work is shown and there is no way to tell which symphony is playing. I hope they are able to fix this soon:

 

 

 

4 hours ago, David Craff said:

 

Email is used as login and you cannot create more than one account with the same login.

 

Regards

 

Thank you for your reply. Later on if I decide I'd rather have a U.S. account can I migrate my French one?

[David Craff]

10 hours ago, Polyglot said:

Thank you for your reply. Later on if I decide I'd rather have a U.S. account can I migrate my French one?

 

Hi, you can migrate your French account if you have no active plan on it. Contact our support for that.

[ttate90303]

Is this normal - listening to Qobuz on iPhone - choose 24/96 tracks but didn’t have Audioquest Dragonfly plugged in - should this default back to 16/44.1 instead of showing Hires 24/96 playback?

 

[Cebolla]

27 minutes ago, ttate90303 said:

Is this normal - listening to Qobuz on iPhone - choose 24/96 tracks but didn’t have Audioquest Dragonfly plugged in - should this default back to 16/44.1 instead of showing Hires 24/96 playback?

 

 

Is it normal for iOS to provide a music playing app with feedback of the capabilties of the DAC currently being used by the iPhone/iPad?

 

Otherwise, how can you expect the Qobuz iOS app to do anything other than play the audio file tracks with the resolution that the user has chosen?

[Jim Sylva]

On 2/22/2019 at 3:26 PM, Musicophile said:

David,

 

Please use your influence on this topic to tell Qobuz how much this matters.

 

I really love the service, and have used it for years now, but the search function and, closely linked, the meta tagging of the stuff on offer, could be one of their biggest differentiation factors in the market, especially for classical, but also e.g. differentiating the different remasters of an album.

 

After all, they are targeting classical music lovers and audiophiles, where those things just matter.

 

And at this point, search is still pretty much a mess. If

 

Furthermore, as already flagged previously, I have yet to find an exhaustive list of all new releases, not just the "selection" Qobuz considers relevant.

 

This is still what I consider Qobuz biggest weakness, or maybe not a weakness, but clearly a lack of positive differentiation.

 

I would love to see qobuz implement a search rational for classical music similar to the one used by Idagio.

 

See on AS: IDAGIO - For Classical Music Lovers 

From mkozlows, October 14, 2018

"... what really makes the service [Idagio] is how well organized the UI is for classical. It has 'compositions' and 'performances' as a fundamental first-level concept, and that just completely changes the game for finding things. Searching for 'Tchaikovsky Symphony,' instead of giving you a zillion albums back (or, even worse, 10 zillion randomly-ordered tracks), gives you back a short list of compositions. And when you go into a composition, you can see the conductor/ensemble/date for it (and soloist and instrument where applicable)."

[Mark Dirac]

Some here have complained of the Qobuz Windows application being slow and resource-hungry. It may help you simply to minimise the Qobuz window...

 

I noticed the Windows application behaving strangely in that it was consuming a lot of GPU resource - over 50%. This was causing my PC to run hot and for the fan to run loudly. The GPU resource (plus considerable CPU resource as well) is consumed even when the screen is static - no movement on screen at all. It happens whether I am listening to hi-res or not. It even happens if Qobuz is a background window, with a foreground window over the top of Qobuz Player. 

 

BUT it does NOT happen if the Qobuz window is minimised. And CPU resource is also reduced if the window is minimised.

 

So, a temporary workaround for others may be to minimise the application's window, rather than leaving it hidden, but not minimised, behind other windows.

 

My Intel NUC uses a recent and fast laptop processor -  i7-6770HQ @ 2.6GHz, and the GPU is integrated Iris Pro Graphics 580. (According to Windows's "Task Manager" the GPU resource is "3D".) Can anyone suggest what might cause this unexpected behaviour?

[bobbmd]

@Mark Dirac Sorry for your problems- have never had an issue with Qobuz(or TIDAL) being ‘resources hungry’ have had Qobuz since 2013 with French address now USA studio account i also have Audirvana +3 and ROON and sometimes run all of them at once to do a/b/c/d comparisons-sometimes this works other times one or other says ‘device is being hogged by another device’ and i shut/quit something and all the while doing other things like my EMR.

IMHO instead of a temporary work around why not ditch the PC and find a used late 2012 Mac Mini i7 with 16GB ram running El Capitan or earlier and use that as a music server-my 2012 Mac  Mini is as quiet as a church mouse and i never hear the fan and it sits right next to me while i listen to music- it does get ‘warm’ but has never failed me all these years of use.

if what i suggested is unacceptable to you contact Qobuz support directly or maybe @dmackta or @David Craff here can help you

 

 

[left channel]

 

@Mark Dirac the behavior you describe could have more than one cause, but the Windows app is very resource-intensive. @David Craff has acknowledged that issue right here in this thread, and said the next major update may fix it.

 

@bobbmd the Mac app is a completely different animal, and I have not seen similar issues reported. But Macs have their own problems, caused by Apple not Qobuz. You use third-party apps to get around those, and to me that's not a great recommendation to switch to macOS. I could use those apps on Windows if I wanted them.

[Fridolin]

The resource problem exists on macOS, too.

 

If i use the beautiful playing now view, my MacBook Pro heats up very quickly and the vent is blowing loud. Nothing but the progress bar is moving in this window, so no reason for heavy graphic processing.

[Mark Dirac]

1 hour ago, bobbmd said:

if what i suggested is unacceptable to you contact Qobuz support directly or maybe @dmackta or @David Craff here can help you

I did send a thorough report directly to Qobuz support, over a week ago. Other than a computer-generated receipt I received no reply, or thanks, or acknowledgement. (I am finding Qobuz support even worse than Tidal in terms of not reading problem reports carefully, and then replying with not-relevant responses.)

[phosphorein]

22 minutes ago, Fridolin said:

The resource problem exists on macOS, too.

 

If i use the beautiful playing now view, my MacBook Pro heats up very quickly and the vent is blowing loud. Nothing but the progress bar is moving in this window, so no reason for heavy graphic processing.

 Currently playing Gens' Chausson in 24/96. When Qobuz window is primary, MacOS Activity monitor indicates that Qobuz and Qobuz Helper occupy ~60% of CPU activity. When secondary (for example, partially covered by Safari), the two Qobuz processes require about 28% of CPU activity. Perhaps graphics processing is not very efficiently handled here.

[R1200CL]

6 hours ago, ttate90303 said:

Is this normal - listening to Qobuz on iPhone - choose 24/96 tracks but didn’t have Audioquest Dragonfly plugged in - should this default back to 16/44.1 instead of showing Hires 24/96 playback?

 

 

In order to play hires from an iPhone, or any iOS device, you will need the CCK. 

 

BTW, iPhone is a fantastic Roon endpoint. 

[greyscale]

I Finally upgraded my Qobuz subscription to Sublime+. It was not easy. I use AMEX for most purchases. When attempting to upgrade to Sublime+ (many attempts) my card was refused. Long story short = the Qobuz payment page is asking for the security code on the signature strip at the backside of the card.  AMEX,(in the US) needs the security code on the FRONT of the card.

Hope this helps folks using AMEX in the US.

 

[ttate90303]

7 hours ago, R1200CL said:

 

In order to play hires from an iPhone, or any iOS device, you will need the CCK. 

 

BTW, iPhone is a fantastic Roon endpoint. 

 

Ok let me clarify a bit more. I do have the CCK to pair with my Dragonfly Red. The issue I’m pointing out is the app displays 24/96 but if all I have is a stock headphone connection (lightning connector on the iPhone X) I would expect the app to only display 16/44.1 instead. If I have the CCK/Audioquest DragonFly then I would expect the results to display and playback 24/96 because the Dragonfly DAC is connected. That wasn’t the case - the display still shows 24/96 with a stock headphone connection. 

[JMD54]

Seriously, do some of you guys actually listen to music at all or just look at the displays and post about what you see instead of what you hear. 

[R1200CL]

4 hours ago, ttate90303 said:

I would expect the app to only display 16/44.1 instead.

 

Not if the Lightning to 3.5 mm Headphone Jack Adapter has a DAC that actually supports those rates. I think it at least supports 24/48. 

 

Also you’re suggesting that the DAC can tell the app via lightning interface its capabilities, which may not be part of the lighting specifications. (But USB does). 

 

[davide256]

Peculiar, tried to register this morning from the US, would not let me. Hopefully its just server maintenance although that would be strange to do during daytime business hours

[The Computer Audiophile]

43 minutes ago, davide256 said:

Peculiar, tried to register this morning from the US, would not let me. Hopefully its just server maintenance although that would be strange to do during daytime business hours

What happened?

[davide256]

1 hour ago, The Computer Audiophile said:

What happened?

it  bombed after I filled out the registration page, said something equivalent to unable to register. Tried IE and Firefox, changed desired user name, checked to see if my email was already registered(it wasn't), so it appears something was awry. Tried again just now, this time success.

[The Computer Audiophile]

2 minutes ago, davide256 said:

it  bombed after I filled out the registration page, said something equivalent to unable to register. Tried IE and Firefox, changed desired user name, checked to see if my email was already registered(it wasn't), so it appears something was awry. Tried again just now, this time success.

Excellent. 

[AudioDoctor]

I don't know if anyone has discovered this, but currently only 2 Channel Classics albums are streamable on Qobuz...

 

edit: Because it matters, I am on the US Qobuz.

[David Craff]

On 3/4/2019 at 9:41 PM, Polyglot said:

I'm having the same problem. It's even worse than you state, as not even the name of the work is shown and there is no way to tell which symphony is playing. I hope they are able to fix this soon:

 

This will arrive soon. Here come a screenshot

 

[Da Horsey]

Just checking in to ask if an Android app for Amazon Fire is in the works? 

Beta release going well and nice to see lots of albums not available in the UK, now up.

 

Thanks Qobuz!!