Light Harmonic (LH Labs). Scam? USD$6 million not delivered since 2014

[brucknerdoc]

And you know how you can also avoid sitting around thinking about other companies and dealing with unprovoked fights on forum threads???

FULLFILLMENT...

No point complaining about criticism when it has been earned - repeatedly...

Just the basics -

[stuck limo]

21 minutes ago, Jud said:

By the way, though it’s not at all relevant to the LHL situation, I believe Alex’s position as UpTone principal is that he will not take orders until the product has been thoroughly tested and all parts are shipping or on hand.

 

In that case, I'm unsure what the point of going to crowdfunding would be. He's doing a pre-order in that case, which essentially negates the point of being on a crowdfunded platform or taking money from crowdfunding.

 

LH Labs would have nothing to do with ruining Alex's crowdfunding opportunity if that were the case. ^

 

Regarding Alex being a customer, he has never identified himself as one, reached out to me as one, or anything else that normal customers do to get their items or repair work done. He's just hung out at the forum and taken shots at us incognito, as it were.

[stuck limo]

42 minutes ago, brucknerdoc said:

First, tacky to take cheap shots referring to "family"...

 

That wasn't a cheap shot. He runs a family business, right? I would assume he discusses business with (at least) his wife + any other team members/family/subordinates he employs. Even if his wife doesn't work with the company, he runs the business out of his home. I'm SURE he brings the work home with him and discusses with her things about the business. That's perfectly normal and to be expected and I would never take a shot at a business for being a family owned business.

[sdavies2720]

29 minutes ago, LHCommSquad said:

...Regarding Alex being a customer, he has never identified himself as one, reached out to me as one, or anything else that normal customers do to get their items...

Wow, is that all it takes?  Then I'm reaching out to you and would like my item: A Vidac Tube with a couple of upgrades that I'd be happy to talk to you about. And yes, I did fall for it and pay shipping several years ago in the hope that meant everything was shipping. So just let me know what you need to ship that baby my way.

Steve

[stuck limo]

3 minutes ago, sdavies2720 said:

Wow, is that all it takes?  Then I'm reaching out to you and would like my item: A Vidac Tube with a couple of upgrades that I'd be happy to talk to you about. And yes, I did fall for it and pay shipping several years ago in the hope that meant everything was shipping. So just let me know what you need to ship that baby my way.

Steve

 

PM me your deets.

[Jud]

34 minutes ago, LHCommSquad said:

 

In that case, I'm unsure what the point of going to crowdfunding would be. He's doing a pre-order in that case, which essentially negates the point of being on a crowdfunded platform or taking money from crowdfunding.

 

LH Labs would have nothing to do with ruining Alex's crowdfunding opportunity if that were the case. ^

 

That’s right. He didn’t complain you ruined crowdfunding for him specifically, but that you blew a giant hole in its credibility for any startup audio company that might want to use it.
 

34 minutes ago, LHCommSquad said:

Regarding Alex being a customer, he has never identified himself as one, reached out to me as one, or anything else that normal customers do to get their items or repair work done. He's just hung out at the forum and taken shots at us incognito, as it were.

 

Ah, then LHL has accurate records of all that stuff?

 

I believe when Alex’s unit gave up the ghost, it may have been after the time that LHL said it no longer had an operating repair or customer service function. And from what I’ve read, the repair function was essentially not operating long before that was admitted.

[stuck limo]

25 minutes ago, Jud said:

 

That’s right. He didn’t complain you ruined crowdfunding for him specifically, but that you blew a giant hole in its credibility for any startup audio company that might want to use it.
 

 

Ah, then LHL has accurate records of all that stuff?

 

I believe when Alex’s unit gave up the ghost, it may have been after the time that LHL said it no longer had an operating repair or customer service function. And from what I’ve read, the repair function was essentially not operating long before that was admitted.

 

Again, I see startup companies on IGG all the time for audio. Radsone wasn't impacted, and they  have a great product. I specifically remember Alex speaking about looking into the possibility of kickstarters, but I'd have to trawl through the messages to find it, and I'm not really sure I'm that invested in that matter. Alex can do a kickstarter if he wants, or not. Others can do a kickstarter if they want, or not. I would advise against it, honestly.

 

We try to keep accurate records.

 

Very possible on Alex's unit, depending on what he had.

[kumakuma]

10 minutes ago, LHCommSquad said:

 

We try to keep accurate records.

 

[Jud]

34 minutes ago, LHCommSquad said:

Others can do a kickstarter if they want, or not. I would advise against it, honestly

Pono did a fine job on theirs. I’ve enjoyed my player for years, still works great. Not difficult for competent people.

[stuck limo]

5 minutes ago, Jud said:

Pono did a fine job on theirs. I’ve enjoyed my player for years, still works great. Not difficult for competent people.

 

I agree completely. I don't understand why all the Alex manufactured hubub about LH tanking the crowdfunding model then.

[spyderman]

Mr. Uptone, AKA Superdad,

 

I installed a Uptone Regen, that feeds clean power, and USB signal to a DROP Grace Design SDAC Balanced, and a DROP Cavalli Liquid Carbon X HPA. What a difference in SQ! Please continue the R&D EXCELLENCE.

 

LHCommSquad, How many positive feedback posts have you seen extolling the greatness of lhlab products?

[stuck limo]

.

[spyderman]

5 minutes ago, stuck limo said:

 

Actually we've had a lot of positive feedback and we've had a lot of negative feedback. Unsure what your point is or how it fits into this particular discussion

The point of discussion is that Uptone is a viable company that has product available for purchase and delivery. After 5-6 years Larry Ho has taken millions of dollars in crowd funding from multiple projects, strung along backers for years with false updates, and delivered nothing! 

Uptone is the REAL COMPANY! IMO

[stuck limo]

17 minutes ago, spyderman said:

Mr. Uptone, AKA Superdad,

 

I installed a Uptone Regen, that feeds clean power, and USB signal to a DROP Grace Design SDAC Balanced, and a DROP Cavalli Liquid Carbon X HPA. What a difference in SQ! Please continue the R&D EXCELLENCE.

 

LHCommSquad, How many positive feedback posts have you seen extolling the greatness of lhlab products?

 

[stuck limo]

Actually we've had a lot of positive feedback and we've had a lot of negative feedback. Unsure what your point is or how it fits into this particular discussion. Some people love us and actively seek to buy our products still. Others don't like us and don't seek to buy our products. Just like any other company. I can tell you there are some reviews out there who preferred the Revive to Uptone's offering. Maybe there are reviews which don't. Just like any other company in any other business.

12 minutes ago, stuck limo said:

 

Actually we've had a lot of positive feedback and we've had a lot of negative feedback. Unsure what your point is or how it fits into this particular discussion. Some people love us and actively seek to buy our products still. Others don't like us and don't seek to buy our products. Just like any other company. I can tell you there are some reviews out there who preferred the Revive to Uptone's offering. Maybe there are reviews which don't. Just like any other company in any other business.

 

[stuck limo]

5 minutes ago, spyderman said:

The point of discussion is that Uptone is a viable company that has product available for purchase and delivery.

Uptone is the REAL COMPANY! IMO

 

No one has ever denied that, at least from our camp. If you have Uptone products, I hope you enjoy them. I wish Alex and his customers all the best and happiness while listening to music. And I'm certain Larry and the rest of LHL/LH would agree with me.

 

For anyone wishing to seek Uptone Audio information, here is the link: https://uptoneaudio.com/

[Beefalo]

15 minutes ago, LHCommSquad said:

Actually we've had a lot of positive feedback and we've had a lot of negative feedback. Unsure what your point is or how it fits into this particular discussion. Some people love us and actively seek to buy our products still. Others don't like us and don't seek to buy our products. Just like any other company. I can tell you there are some reviews out there who preferred the Revive to Uptone's offering. Maybe there are reviews which don't. Just like any other company in any other business.

 

‘Some people love us and actively seek to buy our products still’. Absurd.....again, troll...and not well at that.

Another take. Good, you have cash flow. Refund the damn $ I sent years ago. Better yet, send me their address  and I’ll send them (on me) a POS Pulse (door stop) as a thank you for funding my refund. 

 

[Ralf11]

"Some people love us and actively seek to buy our products still."

 

Must be those seduced by ads but who haven't tried to order

 

but the ones who sent you money seem to hate you

[stuck limo]

3 minutes ago, Ralf11 said:

but the ones who sent you money seem to hate you

 

Some do. Some don't. One customer sent the entire office gift cards last year for Christmas. Others enjoy their products (Steve in Illinois) but express disappointment over the direction of the company. It really depends on who the customer is and their personal experience. I gave two people some spare V2+ units and they are in love with them. I hear from other people who have defective products and they aren't happy. I hear from other people they love the sound of their gear (when it works). I hear from others who have never had problems and love the sound. Again, it just depends on the customer, their unit, and their personal experience.

[charlesphoto]

Wow, what an absolute and utter fraud this company is. Mind boggling. Perhaps in the future you can get a certain orange faced one to hock your invisible wares. Con men all think alike - only about themselves first, second, and last.  

[Jud]

2 hours ago, LHCommSquad said:

 

I agree completely. I don't understand why all the Alex manufactured hubub about LH tanking the crowdfunding model then.

Of course it isn’t manufactured, it’s quite real. I’d have been extremely reluctant to participate in the Pono crowdfunding if I’d gone through the LHL debacle back then. In fact the only crowdfunding project I’ve participated in since then is one where a friend worked for the company and I knew they had their stuff together. Product (non-audio) delivered as advertised and on time, like the Pono.

 

But for 99.9% of crowdfunding projects I have no such assurance. After LHL that’s a no go. So Alex is absolutely correct.

[tmtomh]

6 hours ago, LHCommSquad said:

 

Unfortunately, the above is not my personal decision to make. (and I've suggested refunds multiple times) However, the suggestions I gave Alex are definitely within his realm of control and personal decision making. 😀

 

Then you have no purpose having a special LH account here, or having two accounts, which is otherwise against the rules. So I would renew the request for @The Computer Audiophile to delete either your @LHCommSquad or @stuck limo account from this site.

[Superdad]

4 hours ago, LHCommSquad said:

In that case, I'm unsure what the point of going to crowdfunding would be. He's doing a pre-order in that case, which essentially negates the point of being on a crowdfunded platform or taking money from crowdfunding.

LH Labs would have nothing to do with ruining Alex's crowdfunding opportunity if that were the case.

 

Wow, its amazing that my 5 word joke about your web site excuse generated so much excitement in this sad thread. 

 

No I don't do crowdfunding.  I bootstrapped this entire enterprise, funding development and production of each new product using the reasonable profits from the DELIVERED prior products.  To the tune of about $3mil in gross sales since 2014.  I took the capital risk of nearly $200K for the first three month rollout of the EtherREGEN; That's cash spent.

 

But I do know that LH put a really bad test in a lot of audiophiles mouths, to the point where it may be really difficult for other companies--who may have innovative designs--to utilize crowdfunding.  Do you realize that LH Labs has become a worldwide cautionary tale?

 

4 hours ago, LHCommSquad said:

Regarding Alex being a customer, he has never identified himself as one, reached out to me as one, or anything else that normal customers do to get their items or repair work done. He's just hung out at the forum and taken shots at us incognito, as it were.

 

That is not true.  I did identify myself as both an original GeekOut backer and a Geek Pulse buyer.  Here is a snap I just took of the barely working Geek Pulse that took me several months to have LH Labs agree to fix right after I received it. And still neither the level control nor the Toslink input work on it.  I leave it on my desk to check USB connectivity with ISO REGENs and to play with some desktop speakers.

 

[stuck limo]

7 minutes ago, Superdad said:

That is not true.  I did identify myself as both an original GeekOut backer and a Geek Pulse buyer.  Here is a snap I just took of the barely working Geek Pulse that took me several months to have LH Labs agree to fix right after I received it. And still neither the level control nor the Toslink input work on it.  I leave it on my desk to check USB connectivity with ISO REGENs and to play with some desktop speakers.

 

 

If you talked about that, I missed it. If you would like your unit repaired (hopefully correctly), PM me your details and we can see what can be done. I already talked to Larry about it and he said the office can work on that.

[Nzboot]

I have stupidly trusted lhl and bought into there money pit.

the end result is that I do not use indigogo.

i do not trust indigogo and lhl well that goes with out saying.