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LHCommSquad

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About LHCommSquad

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  1. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    Is that like Mikhail from SinglePower Audio? EDIT: The Meridian Audio / MQA guy?
  2. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    LH were sheerly honest through this whole thing. We actually did hope people looked at it, and they did. The members of the press have sided with LH on this and have agreed to review Stella and are very excited about it and have all given it high marks. We gave that document out to the public everywhere on forums and to individuals who asked and reviewers who asked us about the drama. Most people seemed to agree that we did not do what we were being accused of and that Ken's statement was indeed a form of soft retraction.
  3. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    Yes, correct. "Letting go of the past" (in our view and by a reasonable reading of that post within context) specifically refers to the CA/LH drama that Ken Ball initially posted, especially since it's in direct response to a Stella comment from a poster. And especially since Ken has never once again mentioned the supposedly destroyed Asteria after he received the package back with the unopened Asteria he accused us of opening. In light of that, that statement by Ken is tantamount to a reluctant, very quiet retraction.
  4. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    2 and 3 are 100% confirmed by Jude himself. They may or may not be allowing links, but nothing about Light Harmonic regarding threads or dedicated review pages on Head-Fi is allowed. The anti-Head-Fi comments are perplexing to say the least....I don't believe they've acted unfairly towards backers, and they haven't really acted unfairly towards us....
  5. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    I'd like to clarify this: 1. Head-Fi is not a consumer protection agency, and has no obligation to act as one. 2. I happen to personally know that the reason the threads at Head-Fi haven't been shut down is because Head-Fi is concerned it would be accused of NOT helping customers of LHL get and share information (you seem to be advocating for that communication avenue to be shut down) 3. Light Harmonic threads (not LHL) and reviews for non-IGG merch are banned at Head-Fi until at LEAST the campaigns are completed. (personal knowledge) 4. LH/L don't sponsor over at Head-Fi nor have we ever discussed that option, nor would we be allowed to. 5. They don't allow personal attacks, and have removed posts with personal attacks, much to the chagrin of some members. Head-Fi has community standards that members must follow. 6. The members appreciate Head-Fi as it gives them a direct avenue of communication between themselves and LHL and those threads are still active with participants. By any objective standards, Head-Fi has done a fine job of protecting consumer interests.
  6. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    Addressed here in Sept 2017: https://support.lhlabs.com/solution/articles/13000037906-faq-did-lh-labs-use-wave-s-funding-to-sponsor-other-products- "First of all, please know that the $1.6M USD shown on Indiegogo campaign is not 100% directly related to Geek Wave project. There is Geek Source music server, Pulse DAC combo, Headphone holiday sales of Hifiman, Audeze, DSD music download, USB 1G/2G Cable, and IEM-X, Vibrato earbud... there. In order to get the exact number, we downloaded from Indiegogo backend and remove all the none-wave-related perks in that Excel. The overall number and funding we got for Geek Wave development and manufacturing is $680,869.28 (After 9% deduction from Indiegogo's commission and Paypal's transaction fee) For a big project to develop a super high-end portable player, this $680K+ is really not a lot and we always carefully using it. There is no room to sponsor any other products by this fund. "
  7. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    Here's another update we put out which chronicles the Wave development history: https://support.lhlabs.com/solution/articles/13000037907-faq-why-geek-wave-project-took-so-long-
  8. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    I already shared this with another member here privately, but I'll post it again, since it's just sitting here. This was from September 2017 and a ****ROUGH DRAFT**** of an update we never published, due to a variety of reasons. I've mentioned this before, but we have various updates that in the old days (from when I started) that I/Larry wanted to share, but Larry wanted certain updates to come out at certain times, since various updates tied into other updates. They weren't consecutive "boom boom boom" updates, per se. An update would be written, but be held off because it would tie into another update coming out later, and Larry was wanting the narrative/facts to be cohesive. Anyway, this never got released, but I'll post it here to clear up any confusion. "LH Labs was founded in 2014 by Gavin Fish, Kim Kaplan, Steve Holt and Larry as a team effort that focused on crowd funding as a separated entity (apart from Light Harmonic). Gavin and Larry mentioned this a few times in early 2014. But it become blurred between Light Harmonic and LH Labs after Gavin took off and Kim/Steve’s departure. It's a fact that due to the R&D process, cost is uncertain in crowd-funded campaigns. LH Labs’ IGG campaigns are usually on a small or big “loss” financially. Light Harmonic on the other hand, sells at high cost gear (like DaVinci, Tesla Audio, LightSpeed USB cable, etc.) which generates healthy income for LH Labs. So, because of the business math and model, there are a lot of times Larry needs the Light Harmonic team to work on sales (for Light Harmonic) to generate more income to nourish the projects of LH Labs. Originally what Larry and team had hoped was that after delivering IGG campaign products, the retail sales of IGG products would keep generating good revenue. But the truth they found, is once you have a big discount price in IGG, your retail dealer or other offline channel won’t be willing to touch that product, especially in the current exploding audiophile market. IGG related products are not a failure. But businesswise, it doesn’t make any sense at all. So Gavin made his decision to leave and there are no hard feelings between Larry and Gavin. They are still on good terms and speak often. [edit for CA/AS community: we mentioned this due to a rumor online (one of many, understandably) that there was bad blood between Gavin and Larry] Larry is still the owner of Light Harmonic and he feels very responsible for the promise given to IGG backers. So he keeps plugging away, doing everything he can to deliver the products with the budget he has and the manpower available to him. Again, he has never stopped working on these projects. He has no intention of walking away before these projects are completed. However, it is not possible for the company to devote 100% time and resources on these projects, especially since they are losing money. It is a tricky balancing act and we don't pretend it isn't. With that said, let's put some of the rumors to rest: Light Harmonic is supporting the funding of LH Labs; not the other way around. The Tesla project was developed and started before the Wave campaign. All IGG campaign money stayed within each individual campaign. There was no cross-seeding of funds. Light Harmonic (Tesla, etc.) is growing LH Labs and keeping these projects alive. The backers and Larry/the team are all in the same boat. Larry is honestly trying to make the best products he can, and deliver exactly what he promised, within every bit of his capabilities within the parameters of the business. We are very sorry if anything LH did or said gave off the impression that your money was being taken to fund anything but the projects you paid for. It's very complicated business, and we hope backers understand the truth. Larry has great faith in the projects, and is working hard on them at this very moment in China. In further updates, we are going to share what exactly he has been doing in China, how far along the projects are, and be more open and transparent about the financial aspect of the IGG campaigns. There have also been some concerns about LH as a company – is there staff, are there offices open, is LH financially sound, etc. We are going to share all of that information as well in future updates and we are truly sorry if anything we did gave off the impression otherwise." Of course, there are other things I'm privvy to that went on behind the scenes that weren't mentioned in this update, but at this point it's all just gossip from the past and Larry doesn't like to point fingers at past staff.
  9. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    It's been discussed lots of times and in many different ways. It's been theorized, discussed, planned, pulled, and discussed again. At this point, it's not happening. It's not completely off the table, but right now, it's not a reality for LHL. If I could make it happen, I would. The logistics at this point, with funding, organization, etc. don't make it possible. LHL would love to make it happen. If we have more to announce on that, I'll announce it. On a side note, since it's been mentioned here: We sent out a Wave update in Sept. 2017 regarding Wave funds: https://support.lhlabs.com/solution/articles/13000037906-faq-did-lh-labs-use-wave-s-funding-to-sponsor-other-products-
  10. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    First off: I apologize that backers were charged that. If it were up to me, it would not have happened. I don't know exactly what the reasoning was or who came up with that idea, but I was informed that this was done so backers wouldn't have to be tracked down at a later date when their merch was ready. Whether you believe this is up to you. At this point, no refunds are being given for IGG merchandise or the shipping. The bad part: you were charged shipping with nothing shipped. The good part: You're locked in at that shipping price, and no further action from you is necessary when your item is ready to ship. It's all taken care of at this point. So it may be a blessing in disguise, because the way operations are now.....is quite frankly, a mess. Taking care of shipping charges at this stage in the game would be an absolute nightmare. With one less hold-up or wrinkle, we can work faster with our limited staff.
  11. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    This has been covered EXTENSIVELY across the internet. Ken Ball essentially retracted his statement. All members of the public and all members of the press have access to this document which outlines the entire accusation and response, including pictures: https://docs.google.com/document/d/1HrwXXAj6hpvtB9jpXDtTQOh70XboSzrNlYJ6j1qtjQs/edit?usp=sharing Again, as I've mentioned before, if anyone believes LH and/or LHL is that organized to pull off what they've been accused of, in the amount of time posited, you and I know this company very differently and I'd LOVE to work for an LH full of that type of organization and efficiency. We can't even make a box on time. (Vi DAC chassis reference)
  12. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    Again, this has nothing to do with me; everything to do with management. You're asking the wrong person the wrong questions. We have discussed that type of program in-depth. At this point it's not an option due to funding and/or other issues. If that program ever happens, we'll let those individuals know that option exists to them.
  13. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    Providing that information in a blast update would be beating a dead horse, but I'm certainly not opposed to it. It's not up to me either way. If it comes out in an update, you'll know it was approved. If it doesn't come out in an update, you'll know it wasn't approved. Trust me, I'm more on your side than you realize. @tmtomh I can't verify which bank account my pay comes out of. I don't know. Does it matter? On a side note, there's literally about 30 backers who continually hammer us on the forums. It's a very small number of people. The majority of backers have either a) lost interest b) moved on c) just occasionally peek in to see what's happening. Those 30 backers are usually impossible to please and literally no matter what we do or say, we get bashed by them. This forum is in particular one of the major offenders. Head-Fi has them too, IGG has them, and SBAF has them. All in all, it's the same 30 names over and over again. Some cross pollinate forums, some don't. (yes, I've talked about this before in public and private, and it's been mentioned on Head-Fi/IGG as well) All in all, we left Head-Fi for a long period of time because the same 5 people would choke conversation, hijack the topic, and start in on personal insults and essentially just call us liars. The same happened with this forum. We were content to let the small number of CA posters talk among themselves and pat each other on the back over how bad LH/L and I suck. The only reason I popped back over here (due to the hostility, negativity, etc.) was because someone erroneously mentioned a product being sold in Asia. Yes, I'm fully aware, and I'm sure the office is fully aware, of how bad the situation with LHL and the campaigns are. We're fully aware of the bad customer service and orders not being filled. At this point, the funds and resources aren't there to improve things on a massive scale. I do what I can on the forums and private correspondence to help out and get people answers and merchandise and orders. I'm in contact with the office as much as possible and try to get things accomplished with them. I am just as frustrated or even moreso frustrated with the LHL situation than any of you; I'm sure most can't/won't believe that. I've had multiple conversations with LHL over the negative situation and the way we are perceived and where our shortcomings are. Backers who have had private conversations with me can verify that information as well. Some people are very pleased with the results of the customer service; others aren't. I get very nice letters and notes from people all the time supporting LHL and myself. The public letters are the angriest and nastiest, and those people cannot possibly understand why others are happy or supportive when they themselves are so displeased with the situation. The happy people tend to get bullied by the unhappy people, which is really sad to see. I don't think any answers I bring to the table or can bring to the table will satisfy the majority here. Literally everything I know, you guys know, and I'm sorry I don't know more and cannot provide answers that you would like to hear. No matter how we conduct business, short of full delivery or full refunds, we won't satisfy most publicly visible backers. If anyone has any legitimate questions over orders, updates, etc, I'll answer if I can or you guys can reach out to me by a variety of methods.
  14. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    1. @tmtomh implies/tells me I shouldn't work for LH/L because I can't verify which division pays me. 2. @EdmontonCanuck thanks me for working for LH/L and getting him his package 3. @Jud seems to agree with @tmtomh but then asks/tells me to work MORE (???) (finding posts, etc.) which would add to ($$) billable hours for me/LH/L (?) Ya'll gotta make up your minds here.
  15. LHCommSquad

    LH Labs. No delivery after 2.5 Years

    Right now we aren't accepting any LH orders online through our site. They're all done by special request or through other retailers.
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