Light Harmonic (LH Labs). Scam? USD$6 million not delivered since 2014

[m17xr2b]

Not that anyone needs more proof of what LH labs has been doing but here's my story based on tickets raised on the support website with # attached.

 

4 years ago #9765

Hi,

I am a backer of the initial pulse campaign as I made the payment for the pulse Xfi in December 2013. Let me know when you estimate to ship my order as I should be in the first batch of shipping.

Thank you.

 

Hi Daniel,

Yes you are in the first batch, but since you ordered your Pulse in the last days of the campaign, there are about 250 Pulse XFIs that need to be built and shipped before yours will come up as next in the shipping queue. The current estimate is that by the end of May we should have all first batch backers completed, but I see that it will more likely be by the end of June.

 

 

4 years ago #12363

Hi, I just saw the new chasis and I would like to upgrade to it. This being the case let me know when you estimate the delivery considering I backed the pulse in December in the initial campaign. Regards, Daniel

 

Hi Daniel,

You should be getting yours shipped mid September or October. I have updated your account to reflect that you would like to receive the new chassis for your Pulse X Infinity.

 

New chassis, good I didn't get it earlier so I could upgrade. Also upgraded for infinity. Good that I could pay with paypal on my credit card well after the campaign was over.It's a risky move but it's worth it. But if I could upgrade after what was the point of limiting the perks and pushing so hard on limited numbers.

 

3 years ago #17202

Hello,

I'm Daniel and I currently have a Pulse Infinity in the new case on order. Could you tell me if upgrading to ViDac is an option and if so how much will it be depending on the option? I remember there is a tube and a solid state one.

Thank you.

 

Hi Daniel,

 

If you would like to trade up to a Vi DAC Infinity or Vi Tube DAC Infinity  here are the calculations as follows:

 

Since you purchased the Pulse XFI unit in 2013 you receive 120% credit on the unit with upgrades.

Cost of Pulse $299 + $140 X upgrade + $119 Femto Clock + $88 Instant $1M upgrade = $646 used for trade-up

$ 646 X 120% = $775.20

Price of Vi DAC: $1699.00

Cost paid thus far: $775.20

Remaining Balance: $ $923.80 for Vi DAC (Infinity)

 

Price of Vi DAC: $1969.00

Cost paid thus far: $775.20

Remaining Balance: $1193.80 for Vi Tube DAC (Infinity)

Please be aware that the above calculation does not include shipping costs previously contributed for your Pulse unit. If you opted to have us hold your shipment until the ViDAC is ready, we will use the unused shipping paid to ship your ViDAC.

The trade up options are only for your LPS/4 and or Pulse DAC with applicable upgrades. Trade up upgrades we can apply to your Vi DAC XFI would be what you paid for your Pulse, X upgrade, Femto Clocks, and Internal Amp. We give you credit for this because these components are already in the Vi DAC XFI and we want to give you credit because you are purchasing the Vi DAC XFI at early bird pricing of $1699.

Any upgrades you have purchased for your Vi DAC such as Infinity upgrade are considered "add ons" because those upgrades do not come in a standard Vi DAC that you are purchasing, you would now have a Vi DAC Infinity.

Please let me know if you have any questions regarding these calculations.

 

 

3 years ago #18401

Hello,

I would like to know when the 2013 backed geek pulse will be shipped as I keep getting update emails that everything has been shipped.

Thank you.

 

Hi Daniel,

Thank you for opening a support ticket regarding your order. We have completed the 1st batch of Pulse X Infinity shipments: http://lhlabs.com/downloads/updates/dianas_production_progress_chart.pdf

You are confirmed to receive a Pulse X Infinity with a 2G x 1 m and 1G x 1 m cable.

12/26/2013

Pulse X Infinity 2G x 1m

1G x 1m D

The 2nd batch of Pulse X Infinities are due to start the shipping process by the end of November. Once your unit is ready to leave our facility, you will get an email with tracking information from our shipping department. I appreciate your patience regarding this and look forward to shipping your unit very soon.

 

 

3 years ago #23827

Hello,

Let me know if you have an estimation of when my Pulse Infinity will ship?

Thank you

 

Hello Daniel,

 

Thank you for your time,

I apologize for the delay in your Pulse unit shipping out. The latest batch of boards that were delivered to us had a 88% failure rate. We do have you on file and will be able to ship your unit out once we receive our replacement boards in house. Unfortunately, at this time our production team is behind schedule in delivering the units. They estimate that the boards will arrive around mid February and will begin shipping in March. Once again, I apologize for the delay and appreciate your patience as the production team works to get these units shipped out to the remaining backers as quickly as possible. 

Best regards

 

Manny Torres

Customer Happiness Manager/ Tech support Supervisor

 

 

3 years ago #28003

Hello,

I will move to a new address next week so please update your records for the Infinity shipment.

**************************************************************.

Let me know if you require my old address.

Do you have an estimated ship date for my order(Geek Out Infinity first backed in December 2013)?

Regards,

Daniel

 

Hello Daniel,

 

 

First and foremost I wanted to thank you for all your support and patience. I know its been a long wait, but wanted to assure you that there is light at the end of the tunnel!

I have updated your shipping address for you. Thank you for letting us know of your new shipping address.

 

Pulse X Infinity 2G x 1m

 

I apologize for the delay in your Pulse X Infinity unit shipping out. We do have you on file and will be able to ship your unit out. Unfortunately at this time our production team is behind schedule in delivering the units. The batch of boards from our new vendor have passed QC and more are on it's way for mass production. Once again I apologize for the delay and appreciate your patience as the production team works to get these units shipped out to the remaining backers as quickly as possible.

 

 

Current estimations in regard to your unit and your date of purchase as to where you are in our shipping queue is W4 May 2016. We appreciate your patience as we work to deliver you a quality product.

Again we appreciate your support and if you have any additional questions or concerns, or if I missed anything, please let me know.

 

 

2 year ago #32247

Hello,

Can you give me an estimate on when this will ship? I have backed it in 2013.

Thank you,

Daniel

 

Hello Daniel,

 

 

Thank you for your time. Here is the latest update released by Larry regarding the pending Pulse units:

On Thu, Aug 11, 2016, Larry and LH Labs Team. <[email protected]> wrote:

Message from Larry Ho and the LH Labs Team.

View this email in your browser

 

 

 

 

 

It's been a month since last update. And I know all the remaining Infinity backers are eagerly waiting for their units. Some of them supported and helped us from long time ago and we truly appreciated. In the past four weeks, we did ship out some Pulse Infinity DAC but not enough. In the end, we decide to increase the PO number to 100 and push few key component providers to give us more components than original plan to buffer any potential QC process delay.

 

Currently, we aim to finish around 100 units by the middle of September. And in the mean while, we won’t stop shipping.

 

And we just updated the production progress chart.

 

http://lhlabs.com/forum/topic/overall-campaign-shipping-status-update-december-5-2015/

 

As you could see. We finished quite a lot of “smaller” units in past two months. And we are keep delivering.

 

Thank you so much for your patience. 

 

Cheers,

 

Larry and LH Labs Team.

 

 

Last message 

Hello Larry,

 

Let me know if you have any updates on my unit. It's been a while since 2013, I've grown a beard, changed four jobs and one country, bought two houses but I'm still eager to get my Pulse Infinity and see how it competes with the Metrum Pavane. I bet the femto clocks will do great against R2R. Please make sure the mu metal shields are attached like I asked on the head-fi forum in 2015.

Or as I have written this off since most likely my money was spent on tesla research or showroom cost please donate it to anyone who needs a doorstop.

 

Regards,

Daniel

------------------------------------------------------------------------------------------------------------------------------------------

 

After I posted this on HF a while ago, LH support quickly got my details on PM to update my address to continue the illusion of thing moving forward.  

[brucknerdoc]

1 hour ago, LHCommSquad said:

 

I'll let you know as soon as something actually happens with a final build/shipment.

Please define...

All of us have received countless responses that our PAID-FOR items were in the queue - YEARS ago...

At what point does "something actually happens" really mean anything from LHLabs???

[Blake]

On 11/24/2019 at 11:30 AM, Jud said:

And we, Mike, are greatly in your debt. (Meaning next time you’re out this way, I’m buying. 🙂 )

 

Absolutely, Mike has been incredibly helpful in this endeavor.  Mike, if you are out in Salt Lake City, your ski pass is on me!** 

 

**Blackout dates and other restrictions apply, this offer is non-transferable, you understand and agree that skiing and snowboarding are hazardous activities and involve the risk of physical injury or death.  You understand and agree that these risks may include by way of example, but without limitation, high elevation, falling trees, unmarked obstacles, deep snow conditions, slides and avalanches, rugged mountain terrain, acts of others, and collisions with snow-grooming and snowmaking equipment. 

[mansr]

4 hours ago, brucknerdoc said:

Please define...

All of us have received countless responses that our PAID-FOR items were in the queue - YEARS ago...

At what point does "something actually happens" really mean anything from LHLabs???

Samuel Beckett wrote a play about it.

[kumakuma]

3 minutes ago, mansr said:

Samuel Beckett wrote a play about it.

 

Waiting For Larry

[KeenObserver]

I don't have a dog in this fight, but reading this is painful.

[The Computer Audiophile]

14 minutes ago, KeenObserver said:

I don't have a dog in this fight, but reading this is painful.

I removed a couple sentences from your post. It was a bit too close to equating people here with the worst humanity has to offer. 

[Blake]

On 11/24/2019 at 11:58 AM, Mike Rubin said:

Too late for me to edit my post above Jud’s, but the shout-out to “Mattias" should be to Markus, who really is responsible for starting this whole project.  I blame bad iPad autocompletion and senile proofreading.  Thanks again, Markus. 

 

Yes indeed, thanks Markus!

[bernardperu]

Hello Mr. Computer Audiophile, 

 

I started this thread some time ago. 

 

Would you be so kind as to change the title of this thread to:

 

Light Harmonic (LH Labs). Scam? USD$6 million not delivered since 2014. 
 

I believe this new title reflects our current surreal scenario. They sold us the Brooklyn Bridge. 

 

Thanks!!

[The Computer Audiophile]

1 hour ago, bernardperu said:

Hello Mr. Computer Audiophile, 

 

I started this thread some time ago. 

 

Would you be so kind as to change the title of this thread to:

 

Light Harmonic (LH Labs). Scam? USD$6 million not delivered since 2014. 
 

I believe this new title reflects our current surreal scenario. They sold us the Brooklyn Bridge. 

 

Thanks!!

Done. 

[bernardperu]

1 hour ago, The Computer Audiophile said:

Done. 

 

 

Thanks a lot! I really appreciate the opportunity we have in this forum to unite and try to repair the damage Light Harmonic´s owner Larry Ho has done to the high end audio community. 

[marflao]

21 hours ago, Blake said:

 

Yes indeed, thanks Markus!

 

I blame it on Larry that this "project" has even started 😉

[jsiegel]

On 11/27/2019 at 11:30 AM, marflao said:

 

I blame it on Larry that this "project" has even started 😉

Don't Forget Gavin !!!!!!

[Blake]

46 minutes ago, jsiegel said:

Don't Forget Gavin !!!!!!

 

Who could forget Gavin?  

 

In case you miss him- HEY FOLKS, IT'S LENDI!!  Please send all your audio gear to him and he will take care of the rest.  What could go wrong?

 

 

[bernardperu]

1 hour ago, Blake said:

 

Who could forget Gavin?  

 

In case you miss him- HEY FOLKS, IT'S LENDI!!  Please send all your audio gear to him and he will take care of the rest.  What could go wrong

 

 

 

LH and Light Harmonic have the same initials as Larry Ho. He is the only stakeholder as far as we know. Furthermore, Larry Ho continues to sell audio products designed and built with the enormous sum he took from us. 

 

I understand if people are angry and feel like picking on Gavin. After all, he was Larry’s front man (a smart marketing move for reasons that may be inappropriate to bring up on this forum). 

 

 

[noshortcuts]

To help new people to this forum to find recent important updates:

 

Posts #784, 785, 790 have the latest official updates on what is happening and how you can still join the complaint to the California Attorney General.

[erniejade]

I need to join the complaint.   I will go back and take a look .

[montpierjazz]

On 11/25/2019 at 2:46 PM, marflao said:

Yep..will do once we have finalized the complaint. 

 

Just received the e-mail.  

 

Wow - I had completely forgotten about this.  Replaced my Pulse/LPS last year with a much better (and reliable) DAC but it's had the additional benefit of lowering my blood pressure not being exposed to the LH Labs logo.

 

Thanks so much to Markus and Mike, instructions look clear.  Make sure to remind people about Jan 3 2020 deadline as things tend to slip around hectic holiday season.

 

And a shout out to Blake: had not seen the GF YouTube. Pathetic.

 

And Bernard: yes, much more appropriate thread title.  Thank you!

[Blake]

As a refresher for those joining our complaint, you can easily find the details concerning your Indiegogo campaign contributions by logging on to your Indiegogo account. 

 

After logging in to your account, in the upper right-hand corner you will see your account name and when you click on it you will see a pull-down menu with "My Campaigns" and "My Contributions" options. You can then see the amounts and dates of your LH Labs product contributions.

 

 Use this information to fill in the details where noted for our Complaint.

 

 

[Mike Rubin]

2 hours ago, Blake said:

As a refresher for those joining our complaint, you can easily find the details concerning your Indiegogo campaign contributions by logging on to your Indiegogo account. 

 

After logging in to your account, in the upper right-hand corner you will see your account name and when you click on it you will see a pull-down menu with "My Campaigns" and "My Contributions" options. You can then see the amounts and dates of your LH Labs product contributions.

 

 Use this information to fill in the details where noted for our Complaint.

 

 

Thanks, Blake.  
 

Another reminder:  also go through your LH emails and verify if you purchased perks or additional products via email solicitation rather than the indiegogo site.  In my own case, I found  several hundred dollars in upgrades beyond what I contributed at IGG.  Further, I am certain that LH has no accurate records of contributions, so it will be our burden to establish what we have contributed.

[marflao]

23 hours ago, Blake said:

As a refresher for those joining our complaint, you can easily find the details concerning your Indiegogo campaign contributions by logging on to your Indiegogo account. 

 

After logging in to your account, in the upper right-hand corner you will see your account name and when you click on it you will see a pull-down menu with "My Campaigns" and "My Contributions" options. You can then see the amounts and dates of your LH Labs product contributions.

 

 Use this information to fill in the details where noted for our Complaint.

 

 

 

I second this approach, too, with one remark:
Pls mention only the sum in the Consent doc for devices you HAVEN'T received yet!

 

Hence you should know for sure what you have already received and what not! 

[vmartell22]

Hate to see @bernardperu and others going through this, specially since the amounts are significant. Good luck with that. Sorry to ask, but, I remember hearing that  Kickstarter and IndieGogo are not exactly.. hmm not sure how to put it...  your are not buying anything... is kind of like an investment... so I have heard that people  that get stuck in failed campaigns,  are not owed anything and should treat it like investment losses - is that accurate? I hope is not the case, but if its, at least from now on, I won't even consider putting money in those kind of things - I actually considered and almost put money on LH products - glad I did not.

 

v

[Mike Rubin]

53 minutes ago, vmartell22 said:

Hate to see @bernardperu and others going through this, specially since the amounts are significant. Good luck with that. Sorry to ask, but, I remember hearing that  Kickstarter and IndieGogo are not exactly.. hmm not sure how to put it...  your are not buying anything... is kind of like an investment... so I have heard that people  that get stuck in failed campaigns,  are not owed anything and should treat it like investment losses - is that accurate? I hope is not the case, but if its, at least from now on, I won't even consider putting money in those kind of things - I actually considered and almost put money on LH products - glad I did not.

 

v

Generally, it is true that you run the risk of nondelivery with crowdfunding, but there are limits on how much accountability campaigners can avoid when they act in bad faith, fraudulently, or in violation of fair business practices statutes.

[Jud]

55 minutes ago, Mike Rubin said:

Generally, it is true that you run the risk of nondelivery with crowdfunding, but there are limits on how much accountability campaigners can avoid when they act in bad faith, fraudulently, or in violation of fair business practices statutes.

 

There have been and are also some statements in connection with campaigns at both sites with regard to refunds in the event of nondelivery.

[Blake]

2 hours ago, vmartell22 said:

Hate to see @bernardperu and others going through this, specially since the amounts are significant. Good luck with that. Sorry to ask, but, I remember hearing that  Kickstarter and IndieGogo are not exactly.. hmm not sure how to put it...  your are not buying anything... is kind of like an investment... so I have heard that people  that get stuck in failed campaigns,  are not owed anything and should treat it like investment losses - is that accurate? I hope is not the case, but if its, at least from now on, I won't even consider putting money in those kind of things - I actually considered and almost put money on LH products - glad I did not.

 

v

 

IGG imposes terms of service on the Campaign Owner (in this case LH Labs).  LH Labs breached pretty much every term of service.  LH Labs and Larry Ho used IGG as a vehicle to steal funds from contributors:

 

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