Euphony OS w/Stylus player setup and issues thread

[flkin]

Željko knows about the Lan isolation function not working. Told him sometime back. 
 

I also suggested to make the isolation timer default to the rest of the unplayed tracks in the playlist instead of the entire playlist. He indicated he had other priorities to work on - in pretty stiff words I shouldn’t repeat here..

 

Signs of stress… 😂
 

Also Qobuz has been rather flaky recently. Pre-download speeds are so slow it’s affecting smooth playback in the offline LAN isolation mode. The original idea of pre-downloads of the next 2 tracks doesn’t work consistently anymore with Qobuz. 
 

If Tidal hosts the same album, better stick with them. 

[aangen]

Has anyone been successful getting V4 on a PTS?

[PavelDosko]

2 hours ago, flkin said:

Željko ví, že funkce izolace Lan nefunguje. Řekl jsem mu to někdy zpátky. 
 

Také jsem navrhl nastavit časovač izolace jako výchozí pro zbytek nepřehraných skladeb v seznamu skladeb namísto celého seznamu skladeb. Naznačil, že má jiné priority, na kterých musí zapracovat - pěkně drsnými slovy, které bych zde neměl opakovat.

 

Známky stresu... 😂
 

Také Qobuz byl v poslední době poměrně slabý. Rychlosti předběžného stahování jsou tak pomalé, že to ovlivňuje plynulé přehrávání v offline režimu izolace LAN. Původní myšlenka předběžného stahování dalších 2 skladeb již s Qobuz nefunguje konzistentně. 
 

Pokud Tidal hostuje stejné album, raději se jich držte. 

... so give up on the tuned version of V3 and start paying for the unfinished V4? Seriously?

[87mpi]

@PavelDosko

Dear friend, you have been filling the forum with complaints about commercial policies for more than a month (understandable and I respect it) but now that's enough, people are fed up, if you don't like it, change software and we leave this forum to constructive and useful discussions on functioning or any problems as it has just been released. 

With respect, greetings 

[PavelDosko]

OK

[Joerg D]

Hello,

I upgraded to V4 yesterday. The first year costs only 59 €. As always, the installation went smoothly. After installation on the internal SSD, it sounds even better than from the USB stick. I am satisfied and happy about the good sound and the better operation of Stylus.

 

Best regards

Joerg

 

[drjimwillie]

On 7/22/2022 at 9:01 AM, novtom said:

 

Yes, I have burned USB image using Balena Etcher, but it was corrupted. I had to repair partitions under Linux with command. Then it worked. 

sgdisk -e /dev/sda

 

Hi @novtom

I have been working last night and this morning to try to get V4 on my computer.

 

I was finally able to SSH into my server.

I had missed a number on my IP address.

I really don’t know anything about Linux and I feel a bit like a baby with a razor blade.

I am going to attach a screenshot of what I got when I put in the lsblk command. The thumb drive is in the server and I would assume it would show up here, but I do not see it.  It says to do the /dev/sda command I need to either be in root or sudo 

@Helmut I reached out to Zeljko with a ticket and he said there was no way for me to install V4 over remote. He said it cannot be done, there must be some misunderstanding.

Will you please help me ask for the correct service, please?

 

I wasted a bunch of time with my Mac because I was not able to download the Euphony image file because I had too many things on my hard drive. I deleted a lot of pictures and files and then I was able to download the image and download Etcher. 
but, it said that the thumb drive needs to be formatted for FAT32 and I was not confident that I would do it correctly because now the thumb drive has three partitions.

 

when I try to look at the thumb drive on my Mac, it does not see it. When hi look at the thumb drive on my ThinkPad it sees three partitions.

 

it looks like I will have to order the USB monitor adapter.

 

this is a drag.

 

[BCRich]

49 minutes ago, drjimwillie said:

I reached out to Zeljko with a ticket and he said there was no way for me to install V4 over remote. He said it cannot be done, there must be some misunderstanding.

I think he means without a Monitor connected.

[drjimwillie]

Thank you. 
I enabled RC (Remote connection) so that Zeljko can remote into my computer and install V4. 
A monitor would not be needed and USB would not be needed.

This is my understanding of what helmut says he did.

[Helmut]

No, this is not what I wrote. The problem was, that you can not, if you changed your computer, from ver.3 to vers.4 direct!
First you have to transfer your license to the new PC and then it can be upgraded!

That you need a monitor to change the startvolume and Bios if nessesary was not the question.

By the way, I am struggling as well. Me new Motherboard died and I had to order a new one, which I got today. But I feer I have to wait till next week to get the nessesary transfer to my new PC☹️

[michaeltay5871]

I had the same problem with a headless GPU server.   I used a simple solution of just removing my Optane drive and reformat it completely (or you can ask any of your friend or even your computer shop to do it).  Once you attach it back and switch on the computer it will automatically read the USB (with version 4) since there is nothing else to boot into.  From there just go to setting and activate the install button.

 

[flkin]

@drjimwillie

 

Bill, buy a PCIe video card (graphics card) for your streamer, they cost next to nothing. It’s only for setting up so it doesn’t need to be audiophile quality. You don’t need it during normal streamer use. 
 

It’s always useful to have a graphics card handy for setting and adjusting bios. 
 

Also from your posts, looks like your usb stick isn’t ready yet. Don’t worry about partitions etc. The steps are:

 

- Do a security format into any type Fat32, ExFat, etc. Doesn’t matter which one. But it’s good practice to select the option that wipes everything from the USB bit by bit. This should take some time. If it’s fast then the security wipe didn’t happen. It makes the usb boot drive less prone to error later. 

- Use BalenaEtcher to make the usb boot drive. There are versions that that work in both Pc and Mac. You also have to download the v4 image appropriate for either PC or Mac. BalenaEtcher verifies the copy is good at the end of the copy. 
- Boot the streamer into BIOS with the usb attached. Press F2 during booting to do this. With the graphics card and monitor installed, you can see if that works. Sometimes the booting process bypasses the Bios screen. Reboot a few times if necessary until the BIOS screen shows 

- Go to the boot order page and set the USB to be the priority device for booting

- reboot streamer normally (usb drive attached)

- Euphony should run from the usb

- continue from the remote device you normally use - iPhone, iPad, computer etc

- complete the registration process. Not straightforward so get back here for help if you get stuck. Or reach out to Željko. 

- The option to move the v4 from USB into the streamer drive appears only after registration is complete. 
- choose install/repair 

- choose repair. This is important or all your v3 settings will be lost. And follow instructions on the monitor

- once the boot has been moved into the streamer, you can switch boot sequence back to internal drive from the bios, remove the usb drive, graphics card and reboot streamer 

- after successfully running v4 20220708, you have to do some adjustments before it will update to latest version. Check back here later for that. 

 

But to start, you need a monitor attached to the streamer for this so get yourself a graphics card first. 

[di-fi]

On 7/22/2022 at 5:23 PM, Johnseye said:

 

 

This wasn't shared with me by Euphony, but since you've done it I will ask for the same.  Thanks for the info!

 

Please just let us know, so users still in doubt will understand all V3 users are eligible for V4 for the 12 month offer, regardless the hardware. However if you stay with V3 you have to keep it installed on the same hardware because there will be no more driver updates.
I am sure this will work as you intended, good luck.

[Helmut]

Is the support stopped for the weekend?
I try to get my license transfered to my new board since yesterday 13:00☹️

[Billgates307]

3 minutes ago, Helmut said:

Is the support stopped for the weekend?
I try to get my license transfered to my new board since yesterday 13:00☹️

All i now is they are extreemly bussy. Please be patient 

[StreamFidelity]

29 minutes ago, Helmut said:

I try to get my license transfered to my new board since yesterday

 

Euphony makes this too complicated. Examples to simplify: 

 

When changing the Roon Core, you simply log in to the new device. The old device is automatically deactivated. 

 

The HQPlayer offers a USB license dongle. USB stick to the new machine and that's it. 😉

[stefano_mbp]

4 minutes ago, StreamFidelity said:

The HQPlayer offers a USB license dongle

…. Quite expensive … a new license, more or less

[TimF]

Just a quick note for those of you moving to V4. The settings for optimisation were exactly the same for me IRQ and core isolation. So make sure you make a copy of these before you switch. 

Cheers, Tim

[ggetzoff]

An open letter to Robert Devcic,

 

Dear Mr. Devcic,

 

On 19 September, 2019 I purchased a licence from you for Euphony Stylus. At that time, we had a legal binding agreement for this product, established in writing. The other day, you emailed me with an offer to purchase a subscription for a product that I have already purchased. If your organization has developed a new iteration of said product, it does not obviate your support of that product, legally. I do not know how the consumer protection laws work in Croatia, but in the United States, you will be required to support this product: we have an agreement in writing. 

 

Cleary, you made a business decision to inject a lot of man hours into a new version of Euphony Stylus, and that was your decision, not the consumer. I very much enjoy your product, it is a wonderful product, but there is no legal way forward with your choices and behaviour in this matter. Franky, if this was within the 180-days PayPal protection period, I would seek recourse in that way, but that time has elapsed.

 

I look forward to hearing how you plan to support this product going forward. Not just for myself, but for all licencees.

 

Regards,

 

Greg G.

 

[davide256]

 

38 minutes ago, ggetzoff said:

An open letter to Robert Devcic,

 

Dear Mr. Devcic,

 

On 19 September, 2019 I purchased a licence from you for Euphony Stylus. At that time, we had a legal binding agreement for this product, established in writing. The other day, you emailed me with an offer to purchase a subscription for a product that I have already purchased. If your organization has developed a new iteration of said product, it does not obviate your support of that product, legally. I do not know how the consumer protection laws work in Croatia, but in the United States, you will be required to support this product: we have an agreement in writing. 

 

Cleary, you made a business decision to inject a lot of man hours into a new version of Euphony Stylus, and that was your decision, not the consumer. I very much enjoy your product, it is a wonderful product, but there is no legal way forward with your choices and behaviour in this matter. Franky, if this was within the 180-days PayPal protection period, I would seek recourse in that way, but that time has elapsed.

 

I look forward to hearing how you plan to support this product going forward. Not just for myself, but for all licencees.

 

Regards,

 

Greg G.

 

I truly detest misinformation.

 

We all received notice that Euphony version version 3 was end of life, no more support for changes or fixes. Which means legally that anyone can continue to use it

but that over time it will become dis-functional because 3rd party software will change or newer hardware will appear that the software has no support for. This is the way

of all software, I have lost count how many pieces of software  have obsolesced for me. I  had to live with using an Ethernet dongle since January because version 3

did not support my newer NIC hardware and version 4 was still pending a beta test

 

We may not like the change in pricing model for the new version, but thats a relationship/sales issue.  If you don't like the new business model for version 4, vote with your feet,

leave it, don't annoy the adults here with  posturing about fictitious legal issues

 

@The Computer Audiophile seeing some bad apples here, you may want to keep an eye on this thread

[The Computer Audiophile]

2 hours ago, ggetzoff said:

An open letter to Robert Devcic,

 

Dear Mr. Devcic,

 

On 19 September, 2019 I purchased a licence from you for Euphony Stylus. At that time, we had a legal binding agreement for this product, established in writing. The other day, you emailed me with an offer to purchase a subscription for a product that I have already purchased. If your organization has developed a new iteration of said product, it does not obviate your support of that product, legally. I do not know how the consumer protection laws work in Croatia, but in the United States, you will be required to support this product: we have an agreement in writing. 

 

Cleary, you made a business decision to inject a lot of man hours into a new version of Euphony Stylus, and that was your decision, not the consumer. I very much enjoy your product, it is a wonderful product, but there is no legal way forward with your choices and behaviour in this matter. Franky, if this was within the 180-days PayPal protection period, I would seek recourse in that way, but that time has elapsed.

 

I look forward to hearing how you plan to support this product going forward. Not just for myself, but for all licencees.

 

Regards,

 

Greg G.

 

I’m having trouble understanding what you’re trying to say.

“…we had a legal binding agreement for this product…”

 

Sure, you gave him money three years ago, he gave you the product three years ago. Done and done. 
 

I’m willing to bet the product will work for many more years, provided you don’t change to newer hardware. 

[ggetzoff]

2 hours ago, davide256 said:

 

I truly detest misinformation.

 

We all received notice that Euphony version version 3 was end of life, no more support for changes or fixes. Which means legally that anyone can continue to use it

but that over time it will become dis-functional because 3rd party software will change or newer hardware will appear that the software has no support for. This is the way

of all software, I have lost count how many pieces of software  have obsolesced for me. I  had to live with using an Ethernet dongle since January because version 3

did not support my newer NIC hardware and version 4 was still pending a beta test

 

We may not like the change in pricing model for the new version, but thats a relationship/sales issue.  If you don't like the new business model for version 4, vote with your feet,

leave it, don't annoy the adults here with  posturing about fictitious legal issues

 

@The Computer Audiophile seeing some bad apples here, you may want to keep an eye on this thread

Completely and totally erroneous statement on your part:  I never received anything from them on what was happening. I only found out by coming to this forum. 
 

Don’t ever speak for anyone, ever. 

[BCRich]

This is no different than having to upgrade Windows on your PC. You get what you pay for. Euphony V3 is not Euphony V4.  Euphony 3 still works but like David said at some point it will not. This a business, not some Freeware. The offer was to upgrade to the new version; your choice to take it or not. 

Time to get over this already and move on to V4 or not. Everyone has a choice. Nothing lasts forever.

[davide256]

Discovered a bug with v4 release 20220708 GUI, using win10/ Firefox browser

 

when I chose to get album cover from the web, if artist is left blank, the session window will lock up, you can't do anything.

If you close and reopen the window all works normally. You must have something in the artist field to avoid this

 

What should happen is that search completes when artist field is empty, based on album title alone and you can continue normally from there

 

Believe there is a later release (0720 /possible fix?) but it may be beta only as I don't get notification there is an update when I check, just a cryptic message

 

Channel: stable.UPDATE_CHECK_STATUS_404

 

is everyone else seeing the same results with version 4 regardless of release version?

[Helmut]

9 hours ago, Helmut said:

Is the support stopped for the weekend?
I try to get my license transfered to my new board since yesterday 13:00☹️

In my desperation I pulled out the USB Stick and brought the downloaded image on an M2 SSD. After starting Euphony it showed, that I am in TRIAL mode for 30 days🤷‍♂️
So the license tranfer can be performed next week, when everything is a little more relaxed 😎