ISO REGEN launch thread! (product web page up; photos, etc.)

[satfrat]

6 minutes ago, R1200CL said:

@Superdad

 

When do you think you will open for uspcb orders ?

I suppose you have at least a 1000 coming to you ?

Ditto +1 

[pl_svn]

24 minutes ago, Confused said:

To keep this in proper context, would this apply to those who use a Mutec MC3+USB?  In my case I use a Mutec specifically because my DAC (Devialet) sounds best fed via AES/EBU.  Would use of the Mutec eliminate the goodness of the ISO Regen?

 

I'm pretty sure Alex was referring just to other USB>USB devices

I'm using myself an Audiophilleo between Regen and DAC

[Superdad]

28 minutes ago, Confused said:

To keep this in proper context, would this apply to those who use a Mutec MC3+USB?  In my case I use a Mutec specifically because my DAC (Devialet) sounds best fed via AES/EBU.  Would use of the Mutec eliminate the goodness of the ISO Regen?

 

Sorry, I should have said "don't put anything between a REGEN and the DAC or DDC" (DDC being digital converter like USB>S/PDIF interface such as your Mutec).  Whatever is the target USB device that you are improving the signal integrity for.

[Superdad]

21 minutes ago, R1200CL said:

@Superdad

 

When do you think you will open for uspcb orders ?

I suppose you have at least a 1000 coming to you ?

 

As it says on the USPCB A>B Adapter product web page: "The USPCB will not be available for separate purchase until after all first production run orders for ISO REGEN have shipped."

[satfrat]

6 minutes ago, Superdad said:

 

As it says on the USPCB A>B Adapter product web page: "The USPCB will not be available for separate purchase until after all first production run orders for ISO REGEN have shipped."

Yep, I now remember reading that on opening day.

Memory loss is a terrible thing to lose late in life,,,, but at least I still have my hearing. 

[R1200CL]

55 minutes ago, Superdad said:

 

As it says on the USPCB A>B Adapter product web page: "The USPCB will not be available for separate purchase until after all first production run orders for ISO REGEN have shipped."

 

Well, that should mean this weekend ? according to privious announced shipment plan. 

 

But it could also mean next month, as it is hard to know how to define first production run. 

[Daudio]

2 hours ago, Superdad said:

 

As it says on the USPCB A>B Adapter product web page: "The USPCB will not be available for separate purchase until after all first production run orders for ISO REGEN have shipped."

 

I'd assumed that you'd send out a mass email to announce the USPCB availability for open orders. Am I wrong ?

 

(Yes, I want one too !)

 

[Superdad]

35 minutes ago, Daudio said:

 

I'd assumed that you'd send out a mass email to announce the USPCB availability for open orders.

 

Probably not.

 

You would be shocked at the number of nasty messages I got back after sending out the ISO REGEN launch announcement.  Some of them were threatening and contained language not fit for a public forum.  I really don't get it as:

a) The only people who are on the mailing list are either those who bought a product from us in the past, or who entered their e-mail address on our web page to sign up for a "newsletter."

b) I have to be the worst imaginable direct marketeer as the ONLY times I have ever blasted an announcement to the full mailing list have been for a product launch announcement.  So that is like what, once a year?  Yet still people call me a spammer and other nasty names ("Devil snake-oil salesman." Really!?)

 

The bulk mailer software I use is incredibly primitive (no fancy layout or images, etc.), and unsubscribing people is a manual operation.  I tossed all the "Unsubscribe" request e-mails into a folder and I doubt I will have a chance to process them before we are ready to turn on the "AddToCart" button for the USPCB.  I am much more interested in processing everyone's rebates later this month.

 

So just check early-to-mid June and we will likely be accepting orders for the USPCB.  Just need to build up some stock, order some little padded mailer pouches and figure out the postal options for it (I'm sure that overseas folks are not going to want to pay $34 for a Priority Mail Flat-Rate Box; but even a 1 ounce small padded mailer via First Class Mail is $13.)

 

Thanks,

 

ALEX

[Daudio]

15 minutes ago, Superdad said:

You would be shocked at the number of nasty messages I got back

 

Bummer. It's getting to be a ruder and rougher world out there

 

Thanks. Ok, so I will now assume that you will announce it here in your sponsered forum, where the number of nasty messages is a little lower 

 

Hope I'm still around...

[PeteGardner]

Thanks for the feedback Alex, much appreciated.

Given that I am from Perth, it's handy to know that John Daly is 'just around the corner' from me.

[gsquared]

2 hours ago, Superdad said:

You would be shocked at the number of nasty messages I got back after sending out the ISO REGEN launch announcement.  Some of them were threatening and contained language not fit for a public forum.

 

Wow Alex... that's such a bummer! Uptone Audio has been the most respectable audio company I've had the privilege of doing business with in a very long time, and I'm sure I'm not the only one who feels this way. Not to mention the fact that your products (along with Sonore) have completely transformed my enjoyment of music.

 

If it were me, I think I would refund ALL of the people who sent nasty messages and refuse to do business with them. Those are the same people that will complain the loudest, cause you the most headaches and overall cause you the most undeserved grief. Life is too short to deal with those kind of people. (IMO)

 

Anyway... I'm sure you'll get it all sorted in due time. Best of luck!

[satfrat]

27 minutes ago, gsquared said:

 

Wow Alex... that's such a bummer! Uptone Audio has been the most respectable audio company I've had the privilege of doing business with in a very long time, and I'm sure I'm not the only one who feels this way. Not to mention the fact that your products (along with Sonore) have completely transformed my enjoyment of music.

 

If it were me, I think I would refund ALL of the people who sent nasty messages and refuse to do business with them. Those are the same people that will complain the loudest, cause you the most headaches and overall cause you the most undeserved grief. Life is too short to deal with those kind of people. (IMO)

 

Anyway... I'm sure you'll get it all sorted in due time. Best of luck!

My thoughts exactly. Let those folks take their business where they might find more peace of mind so they won't have to resort to acting like an a$$. At the very least take them off your mailing list so you won't be accused of "spamming" them again. Life's too short to be dealing with folks who would never have the nerve to say those things to your face.

 

Cheers,

Robin

.

 

 

[gadgetman]

2 hours ago, gsquared said:

 

Wow Alex... that's such a bummer! Uptone Audio has been the most respectable audio company I've had the privilege of doing business with in a very long time, and I'm sure I'm not the only one who feels this way. Not to mention the fact that your products (along with Sonore) have completely transformed my enjoyment of music.

 

If it were me, I think I would refund ALL of the people who sent nasty messages and refuse to do business with them. Those are the same people that will complain the loudest, cause you the most headaches and overall cause you the most undeserved grief. Life is too short to deal with those kind of people. (IMO)

 

Anyway... I'm sure you'll get it all sorted in due time. Best of luck!

+1

[Middy]

Trust me my mother was a spam devil... making me eat those awful sandwiches for lunch at school....I will unsubscribe her ....No..

....to scared to do that..

[Speed Racer]

Alex is smart enough to just let those emails go and continue on. As a business person he knows that you can't please all the people all the time so you just keep doing your best. If he does that, he can hold his head high no matter what anyone else says.  

 

I've been doing business with Alex only for a short while. But everything I have seen and experienced has been quite positive. He is fair, ethical, and wants his customers to be happy with him and his products. Doing what gssquared suggests would not be in character with what I have seen from Alex. Nor would it make any business sense.

[Solstice380]

3 hours ago, Middy said:

Trust me my mother was a spam devil... making me eat those awful sandwiches for lunch at school....I will unsubscribe her ....No..

....to scared to do that..

 

Dave, did you get Spam and beans for dinner?  Spam, spam, spam, spam... ?

[Confused]

13 hours ago, Superdad said:

 

Sorry, I should have said "don't put anything between a REGEN and the DAC or DDC" (DDC being digital converter like USB>S/PDIF interface such as your Mutec).  Whatever is the target USB device that you are improving the signal integrity for.

Yes, makes sense.  Thinking about this, I already know that the Mutec MC3+USB is reasonably transparent to 'upstream' changes, such as power supply tweaks, different end points, music server software and so on.  So in this context, you could consider that DCC is pretty much equivalent to DAC, even with the Mutec's reclocking magic.

 

Although one thing I am not sure about is if there is any benefit from the ISO REGEN's galvanic isolation with a device like the Mutec which itself has a USB input with galvanic isolation?

[Superdad]

9 hours ago, Speed Racer said:

Alex is smart enough to just let those emails go and continue on.

 

Well I have my wife to thank for helping me know not to let the petty people bother me, and most importantly not to waste time or energy on them. 

 

9 hours ago, Speed Racer said:

I've been doing business with Alex only for a short while. But everything I have seen and experienced has been quite positive. He is fair, ethical, and wants his customers to be happy with him and his products.

 

That is incredibly kind of you to say.  Thank you.  I try to always think about treating people the way I would want to be treated.  It's not that hard...

[wwaldmanfan]

11 hours ago, Middy said:

Trust me my mother was a spam devil... making me eat those awful sandwiches for lunch at school....I will unsubscribe her ....No..

....to scared to do that..

 

It's Big in Japan Hawaii...

 

[tboooe]

7 minutes ago, wwaldmanfan said:

 

It's Big in Japan Hawaii...

 

Dude, I used to love eating spam and the weird jelly that came in the can!    Also, nothing better than fried spam over sunny side up egg and rice!!!!!!!!  I am going to have that for dinner!

[Superdad]

5 hours ago, Confused said:

Yes, makes sense.  Thinking about this, I already know that the Mutec MC3+USB is reasonably transparent to 'upstream' changes, such as power supply tweaks, different end points, music server software and so on.  So in this context, you could consider that DCC is pretty much equivalent to DAC, even with the Mutec's reclocking magic.

 

Well there are some Mutec owners who won't fully agree with you on some of those points.  Quite a few people have pulled the switching PS from inside their MC3+USB units and run them from an external LPS (lately our UltraCap LPS-1), and they say it makes quite a nice difference.

 

5 hours ago, Confused said:

Although one thing I am not sure about is if there is any benefit from the ISO REGEN's galvanic isolation with a device like the Mutec which itself has a USB input with galvanic isolation?

 

USB>S/PDIF converters benefit from improved signal integrity (into their USB inputs from devices like the REGENs) for the same reasons that DACs do: Lessened internal (to the DDC or DAC) generation of packet- and ground-plane noise.  And while some DACs and DDCs use digital isolator chips, they are always the I2S lines AFTER the USB input PHY and processor.  John has written extensively about how and why what some of what goes on BEFORE those isolators can sail right on through.

 

So we know that what the REGEN (both original and now ISO) still has an impact.  With regards to the benefit of the ISO REGEN's galvanic isolation for DACs/DDCs that have isolators after their input stage, I think that may be dependent upon how those inputs are powered and other aspects of the power scheme and leakage loops (sorry, I'm very pressed for time--readying ISO REGENs and bundles for shipment--and can't elaborate or think this all through further right now).

 

Regardless, even without its galvanic isolation (you can defeat it with the switch to compare), the ISO REGEN is really an über-REGEN with all the other costly enhancements that have been, and should be head-and-shoulders above the rest.   Guess a lot of folks will soon find out if that is true! 

[Superdad]

2 minutes ago, tboooe said:

Dude, I used to love eating spam and the weird jelly that came in the can!    Also, nothing better than fried spam over sunny side up egg and rice!!!!!!!!  I am going to have that for dinner!

 

Sorry man, you are making my stomach turn! 

[tboooe]

2 minutes ago, Superdad said:

 

Sorry man, you are making my stomach turn! 

Alex, give it a try man!  Consider it part of your Hawaiian experience.  

[wwaldmanfan]

Alex, you didn't have Spam Katsu on your recent vacation? You missed out, buddy.

 

 

[Confused]

1 hour ago, Superdad said:

 

Well there are some Mutec owners who won't fully agree with you on some of those points.  Quite a few people have pulled the switching PS from inside their MC3+USB units and run them from an external LPS (lately our UltraCap LPS-1), and they say it makes quite a nice difference.

Actually, what I was saying is that if you improve the quality of whatever you feed the Mutec, you get better sound quality out.  Reading the rest of your response it looks like you have the same view.  Note to self, stop using such subtle English on forums!  Thanks for the rest of your response, by the way.  very Interesting and informative.