Euphony OS w/Stylus player setup and issues thread

[Exocer]

2 hours ago, BCRich said:

Anyone?

Is this on the USB drive or the destination SSD?

 

Either way, this is simply asking where you would like to complete your Euphony install. Choose the drive you want to boot from and complete the install.

[BCRich]

55 minutes ago, Exocer said:

Is this on the USB drive or the destination SSD?

 

Either way, this is simply asking where you would like to complete your Euphony install. Choose the drive you want to boot from and complete the install.

Thanks Rob, if you notice it mention’s creating a backup to a different drive and notes what drive Euphony is currently installed on and gives you an option to pick a location to install said backup. Different from when you are finalizing the initial install from the USB Stick. Unless my installation was corrupt; but I had no issues in terms of usage.

Mike

[Exocer]

20 minutes ago, BCRich said:

Thanks Rob, if you notice it mention’s creating a backup to a different drive and notes what drive Euphony is currently installed on and gives you an option to pick a location to install said backup. Different from when you are finalizing the initial install from the USB Stick. Unless my installation was corrupt; but I had no issues in terms of usage.

Mike

Interesting. Where does it mention a backup though?

 

It's as if it isn't fully installed and is asking you to install again. Very odd. How did you get to this state again?

[BCRich]

13 minutes ago, Exocer said:

34 minutes ago, BCRich said:

 

Interesting. Where does it mention a backup though?

That’s my interpretation; it’s asking if you want to install to another Drive. The Drive they show in the Box is my External FireWire Drive that contains all my music files. It also recognizes the NVMe Drive that I am using and states that. 

 

16 minutes ago, Exocer said:

It's as if it isn't fully installed and is asking you to install again. Very odd. How did you get to this state again?

This appeared when I did the latest Beta Update; when I rolled back it was no longer there. I did not try the Beta installation again. I will just to confirm.

[sakso136]

On 1/3/2023 at 9:20 PM, davide256 said:

1. Don't finalize install on the USB stick unless you want that to be the boot solution

2. Please check your BIOS to see if the drive installed to shows as a boot option. If not, most modern machines use UEFI boot,

do you have this enabled in BIOS?

3. Assuming BIOS shows the drive installed to as a valid boot drive, just turn the machine off, remove the USB stick and power the machine on.

As long as you don't have anything funky for an Ethernet port and have internet connectivity all should boot up fine within about 3 minutes for first boot.

 

If you have a Windows PC you can install/run Advanced IP Scanner to find the IP address for Euphony... if all is well you should see a carat below it for making http connection,

click on that to connect to Euphony server. DNS is supposed to work but I find it less reliable connecting to Euphony vs using the IP address.

If the carat never shows it means something is a problem, you should connect the hdmi port of 

THKS TO ALL FOR THE HELP!

robert also reverted back and helped solve all my small problems.

i had a brief listening session yesterday, i didnt like it like the first day. No idea why!

bass not controlled mids thick and not clear.

any way i will check the kernal version and report my impressions later.

[walloon]

My NUC running Euphony V4 is always on but I power off the DAC when I don't listen to music. When the DAC (USB attached) is powered ON, Euphony doesn't work until I do "Restart App". This is not very bad but still not an expected behavior I suppose. I have opened a ticket on 28.12.2022 but so far no contact from Euphony support. Do you guys have the same issue?

[bbc802]

37 minutes ago, walloon said:

My NUC running Euphony V4 is always on but I power off the DAC when I don't listen to music. When the DAC (USB attached) is powered ON, Euphony doesn't work until I do "Restart App". This is not very bad but still not an expected behavior I suppose. I have opened a ticket on 28.12.2022 but so far no contact from Euphony support. Do you guys have the same issue?

I remember having the same problem with the first version of Euphony v4 but haven't been in such a situation to test it in the next release.

[Smaragdhk]

40 minutes ago, walloon said:

My NUC running Euphony V4 is always on but I power off the DAC when I don't listen to music. When the DAC (USB attached) is powered ON, Euphony doesn't work until I do "Restart App". This is not very bad but still not an expected behavior I suppose. I have opened a ticket on 28.12.2022 but so far no contact from Euphony support. Do you guys have the same issue?

 

This has always been the case for V3 and now for V4 for me too... need to restart the app after switching my DAC (USB attached to 10i7NUC). 

[al2813]

1 hour ago, Smaragdhk said:

 

This has always been the case for V3 and now for V4 for me too... need to restart the app after switching my DAC (USB attached to 10i7NUC). 

 

Yes the most annoying issue with Euphony and never fixed. 
On another point, I am ow reverting to the 28102022 release. The update to 28122022 was in my case the worse one I had in a while in terms of SQ impact. 

[rico25]

I am using Euphony 20220905, when I search for updates, the message is "no update" (channel stable, no feature update, no system update)

Is it normal ?

 

I want to update because the web app is very slow and many disconnections (and today no possibility to connect web app with my PC (my smartphone is ok, slow but ok))

 

Thank you :)

[BCRich]

1 hour ago, rico25 said:

I am using Euphony 20220905, when I search for updates, the message is "no update" (channel stable, no feature update, no system update)

Is it normal ?

 

I want to update because the web app is very slow and many disconnections (and today no possibility to connect web app with my PC (my smartphone is ok, slow but ok))

 

Thank you :)

Go to Settings> System> Expert Settings> Under Update Channel change selection from stable to beta> save> check for updates again.

That should do it…..

Mike

 

Note: best to disable Ramroot if it is enabled before updating

[rico25]

Thank you Mike ! :)

[sakso136]

Hi,

now i m on beta, v4 20221228 , sounds great in my system!

did you guys enabled ram root? In my v3 it made a nice improvement, it s not active in my system now.

roon version is 1.8 ( build  1126).

sounds fabulous!

 

[walloon]

On 1/8/2023 at 9:19 AM, walloon said:

My NUC running Euphony V4 is always on but I power off the DAC when I don't listen to music. When the DAC (USB attached) is powered ON, Euphony doesn't work until I do "Restart App". This is not very bad but still not an expected behavior I suppose. I have opened a ticket on 28.12.2022 but so far no contact from Euphony support. Do you guys have the same issue?

Robert eventually came back to me:

 

Yes, it is problem with DAC which is disconnected abnormally from working server and connection is lost in process. We will see what you can do about it. This happens to some DAC products only which assume you turn off your server also. This you do not do (you keep server running and turn of DAC... which is abnormal situation).

 

Not sure why it is considered abnormal to turn off the DAC and keep the server on. 

 

I could be wrong but my impression with Euphony support these days is that unless it is an obvious bug on their side, they don't look at it anymore and blame the hardware.

 

This is what I got as first answer to the ticket:

 

For problems with Hardware - connected or not- we do not check via remote any more, because it is misleading. We do not know what is connected, when it is connected (physically) and we cannot do any diagnostic remotely.

 

It's of course their right to do that and act more like Roon support but doing this just after changing the sales model can be a bit risky.

[Yiakubou]

That explanation is BS. I am using Topping DAC and I also need to restart the app if I power on/off the DAC. Maybe Robert is right that this is some sort of behavior on the DAC side, but that still does not explain why other players do not have these problems - Roon, HQP, etc, so clearly there is a way to get around this behavior. They really have no clue about how to communicate with their customers and there seems to be zero mindset to work towards customer satisfaction. I also got similar cold, incomplete and confusing response from Robert on my ticket.

[di-fi]

On 12/20/2022 at 9:10 AM, Yiakubou said:

I have to say, I'm getting nervous about Euphony's commitment to release new updates and fixes, which is what I expect from a subscription service. Not that I have any issues that would prevent me from using Euphony, but after Stylus4 release there was only one production update just after the release to fix the most serious release issues and nothing else since then. And this is what their website says:

"The subscription includes free support and software upgrades, and is available in two billing cycles – annual or monthly."

 

On top of that, their terms and conditions document is still not accessible, even though they recommend on the website to read that, before buying the licence. So I (or anyone else I guess) don't even know what exactly can I expect from them after purchasing the licence during summer this year.

 

I don't want to be pesimistic, but this is smelling very fishy. Does anyone know what's going on?

Hi,
Remember the post above?  when I replied  :  ''I understand from Euphony/Robert V4 terms and conditions will be available soon. I am mailing with him now. No specific answer about updates unfortunately.''

While mailing with Euphony on December 20th, expressing those same worries, I was on the last three days of a v4 TRIAL. This was suggested by Robert instead of taking a subscription a month earlier since I was alternating two different NICs on the same server so they did not have to make a change again. So I told him I would wait and subscribe with the 50% off if he would send me the terms and conditions. He wrote:

On 2022-12-20 10:30 a.m., contact wrote:

Hello Paul,

I am very glad that you are asking this questions.

1) Yes, we do regular development, and updates are coming every day, when we make something new, fix some bugs.
2) Terms and conditions are available, but we had some problems with accessing it. I will send you new link, very soon so you can review it.
3) We like our funbase, and we listend to them, like I am listening now to you. So be patient, we do everything like before.
4) Yes, I told you you can change your hardware with V4. With V3 there is limit, because old V3 may not be compatibile with new hardware.
5) I hope you got more info from my answares.

With best regards,
Robert

After a few reminders (both emails and tickets) Robert finally replied today on January 11th (3 week delay) that I am welcome to subscribe to v4 for the full price AND without terms and conditions.  So I guess I shot myself in the foot by insisting on terms and conditions.   

By the way on the website there was never an expiration date for former v3 users discount announced. Recently Euphony took that part with discount code out of their website and they still did not update the terms and conditions.

Readers here know that I always defended Euphony and gave them the benefit of the doubt regarding communications. Starting 2023 you will never see me back here again (in this thread that is).

[di-fi]

On 7/13/2022 at 5:50 PM, ArthurPower said:

Greetings everyone. For those who don't know me, I've been handling euphony in North America since its inception. I know the entire euphony team and talk with them weekly. 

@ArthurPower Best wishes to you. Maybe before I go you can shed some light how it has been going so far and what about the outlook for 2023? You seem to have better communication with the Euphony team than everyone else here?

[Yiakubou]

I have submitted the below ticket to Euphony support system, let's see what they say...

I would like to ask several questions:
- Is development on Euphony still ongoing? There was no production update for long time and you're not communicating any news.
- If yes, when do you plan to release new version?
- Are you focusing on bug fixing/compatibility or developing new features as well?
- When do you plan to disclose your terms and conditions that are unavailable since the beginning? Do you understand this is your responsibility as an online seller according to EU regulations?
- Are you considering to start communicating with your customer base (e.g. via blog posts, website news, social media, etc.) to provide updates on what's going on and what's next?

[ArthurPower]

18 hours ago, di-fi said:

@ArthurPower Best wishes to you. Maybe before I go you can shed some light how it has been going so far and what about the outlook for 2023? You seem to have better communication with the Euphony team than everyone else here?

 

I just spoke with Robert. Development is progressing and a beta version is now currently available for everybody to download if they wish. 

[di-fi]

2 hours ago, ArthurPower said:

 

I just spoke with Robert. Development is progressing and a beta version is now currently available for everybody to download if they wish. 

Well I am glad to hear. In my experience since the introduction of v4 communication has been at best irregular, difficult, arbitrary or non existing. Sometimes quick responses and sometimes not at all. Maybe these are simply misunderstandings, who knows? But almost 6 months later there has not been much improvement as you can read regularly in this thread.

 

It makes me wonder what to expect for the future regarding stable versions, new features and availability of technical assistance. Not much is clear today. Even though choosing the monthly subscription model would allow you to step out anytime I think Euphony's goal should be to let users know what they commit to and make them stay with Euphony for the long run. Except for the beta testers here at AS it seems Euphony v4 became too unreliable for some.

 

I think it is in everyone's interest if you could encourage Robert to improve Euphony's communication regarding these issues.

Good luck!

[davide256]

22 minutes ago, di-fi said:

Well I am glad to hear. In my experience since the introduction of v4 communication has been at best irregular, difficult, arbitrary or non existing. Sometimes quick responses and sometimes not at all. Maybe these are simply misunderstandings, who knows? But almost 6 months later there has not been much improvement as you can read regularly in this thread.

 

It makes me wonder what to expect for the future regarding stable versions, new features and availability of technical assistance. Not much is clear today. Even though choosing the monthly subscription model would allow you to step out anytime I think Euphony's goal should be to let users know what they commit to and make them stay with Euphony for the long run. Except for the beta testers here at AS it seems Euphony v4 became too unreliable for some.

 

I think it is in everyone's interest if you could encourage Robert to improve Euphony's communication regarding these issues.

Good luck!

I think that bigger problems loom for when renewal time approaches for v4… there needs to be a portal for login to update credit card info or to opt out of renewal

[Dev]

Is Željko still around with Euphony ?

[Smaragdhk]

On 1/10/2023 at 11:09 PM, Yiakubou said:

That explanation is BS. I am using Topping DAC and I also need to restart the app if I power on/off the DAC. Maybe Robert is right that this is some sort of behavior on the DAC side, but that still does not explain why other players do not have these problems - Roon, HQP, etc, so clearly there is a way to get around this behavior. They really have no clue about how to communicate with their customers and there seems to be zero mindset to work towards customer satisfaction. I also got similar cold, incomplete and confusing response from Robert on my ticket.

 

By the way, another method, other than restarting the app (which in my case triggers a library update) is to go to settings > music service > audio outputs > clicking "Bit-perfect". But that's considerably more steps ...

I also wonder if Željko moved on to a new role... he was a very good communicator...

[walloon]

34 minutes ago, Smaragdhk said:

 

By the way, another method, other than restarting the app (which in my case triggers a library update) is to go to settings > music service > audio outputs > clicking "Bit-perfect". But that's considerably more steps ...

I also wonder if Željko moved on to a new role... he was a very good communicator...

Yes I know and "reset DAC" might work as well but for a piece of software at that price, I would expect smooth operations. Having to reload, reset, navigate through several menus etc. can be acceptable under development or when using a free software but not with something for which we have to pay a yearly (high) fee.

 

Yes Željko is/was always very helpful. I hope he's still around.

[Yiakubou]

19 hours ago, Yiakubou said:

I have submitted the below ticket to Euphony support system, let's see what they say...

I would like to ask several questions:
- Is development on Euphony still ongoing? There was no production update for long time and you're not communicating any news.
- If yes, when do you plan to release new version?
- Are you focusing on bug fixing/compatibility or developing new features as well?
- When do you plan to disclose your terms and conditions that are unavailable since the beginning? Do you understand this is your responsibility as an online seller according to EU regulations?
- Are you considering to start communicating with your customer base (e.g. via blog posts, website news, social media, etc.) to provide updates on what's going on and what's next?

 

Here is the response I got from Robert in the ticket, for me questions 2 and 5 were not answered properly, but clearly Robert does not want to write more about it...

 

As this are not technical questions and very generic will give you few clues:
1) Yes. See new BETA.
2) See 1)
3) All.
4) Link will be fixed in short time.
5) Yes we allready doing this.

Hope you got info, and we do not need to write more about it.