Euphony OS w/Stylus player setup and issues thread

[drjimwillie]

I did not beta V4, V3 is working well and I did not want to mess with it.

 

The one area that I think could use improvement are all of the pick boxes where you Interface with the software. I have a 10 inch tablet, but every place I have to pick is very small.

 

Also the box where you enter the information is not long enough, if you have a track that is very long, it is bigger than the box, so you cannot see the full entry and it is hard to edit. 
 

that is what I would like to see in a new release. Is the new software easier to use?

[mrkoven]

will there be a cost to upgrade to v4 for all v3 users? or does it depend on your v3 purchase date

[ArthurPower]

3 hours ago, drjimwillie said:

I did not beta V4, V3 is working well and I did not want to mess with it.

 

The one area that I think could use improvement are all of the pick boxes where you Interface with the software. I have a 10 inch tablet, but every place I have to pick is very small.

 

Also the box where you enter the information is not long enough, if you have a track that is very long, it is bigger than the box, so you cannot see the full entry and it is hard to edit. 
 

that is what I would like to see in a new release. Is the new software easier to use?

Did you try using the app?

[drjimwillie]

Is there a different user interface?

 

I am on my tablet and the tab says:

Euphony Web v3.20210716 And below it shows the IP address. Is there something more specific I should be using on my tablet?

[BCRich]

9 hours ago, drjimwillie said:

Is there a different user interface?

 

I am on my tablet and the tab says:

Euphony Web v3.20210716 And below it shows the IP address. Is there something more specific I should be using on my tablet?

There is a Euphony Stylus App in the iOS App Store. 

[Gbn]

1 minute ago, BCRich said:

C'è un'app Euphony Stylus nell'App Store iOS. 

Yes Euphony Stylus

[novtom]

Hi, there is new website of euphony and latest image 

 

https://euphony-audio.com/v4/installation/

https://euphony-audio.com/v4/subscription/

 

[Billgates307]

1 hour ago, novtom said:

Hi, there is new website of euphony and latest image 

 

https://euphony-audio.com/v4/installation/

https://euphony-audio.com/v4/subscription/

 

 

"Stylus 4 software is licensed as a subscription. This means you pay annual or monthly fee to use software for agreed period of time"

 

To me this is a big disappointment as i hate subscriptions. I rather just buy it and be done with. Wouldn't care if that was 800 bucks.

But off course I'm in. Don't want to miss its stellar SQ. 

 

 

[Yiakubou]

Well... it's pretty expensive, but if billed annually it's about 300EUR/2 years, which is similar to previous conditions (that is if they keep the 2 year major version lifecycle). Perhaps this is better for customers who do not purchase the licence at the very start of the lifecycle.

 

However, what I am missing is some discount or something for v3 licence holders. I've contacted them with this question.

[flkin]

1 hour ago, novtom said:

Hi, there is new website of euphony and latest image 

 

https://euphony-audio.com/v4/installation/

https://euphony-audio.com/v4/subscription/

 

 

This is for a new v4 purchase. 

 

Q: I see the new website saying the annual subscription is 119euro per year. Is this the price for a brand new v4 or upgrade for existing v3 users?

A: 119euro is for new v4. Upgrade fees are yet to be determined

Q:How do I proceed to upgrade to v4 while ensuring my v3 playlists remain? 

A: While doing install from USB choose Repair (you can also install on only one partition so you can switch between v3 and v4)

Q: What happens to my perpetual v3 license if I upgrade? Is it gone? 

A: Your v3 license is valid - you just cannot use v3 and v4 on two different computers.

 

 

Looks like v3 users still have to wait. As for recent v3 buyers paying 300euro for 2 years (with 2 year v4 licence free), I'm not sure why the new v4 purchase is 119euro per year only making it cheaper than for those recent v3 buyers. Will they get a refund or extended time for the difference?

[Billgates307]

@flkin

To my knowledge V3 was $300,-/€250.- so that makes it almost the same price for a license.

 

Thank you  for asking these questions. I realy didn't know there would be an upgrade fee for existing users. 

[sbfx]

Euphony is essentially asking for what roon charges for its software. Its quite a bit for what it is. 

Until it was one time I guess people would be okay to suck it up but to charge same sub fee as Roon is unrealistic. Roon is a full blown top class suite.

With a tweaked version of windows its different but not any less better than when deployed on Euphony. 

Stylus as a playback library by itself is too crude vs roon.

I think the price is going to be a very hard sell but I wish the developer the very best!

[Yiakubou]

I will wait for what will be offered for v3 licence holders. I agree this is going to be a hard sell. If I wouldn't know much about Euphony, as a completely new customer, I'm not sure I would be convinced.

 

Guess they have decided that their target audience is customers who have sound quality as first and foremost priority, because the truth is that there is nothing on the market that would match Euphony/Stylus sound quality. At least I'm not aware of anything. And that is why I will mostly likely suck it up and pay anyway, even though I will hate myself a bit for that :-)

[davide256]

10 minutes ago, Yiakubou said:

I will wait for what will be offered for v3 licence holders. I agree this is going to be a hard sell. If I wouldn't know much about Euphony, as a completely new customer, I'm not sure I would be convinced.

 

Guess they have decided that their target audience is customers who have sound quality as first and foremost priority, because the truth is that there is nothing on the market that would match Euphony/Stylus sound quality. At least I'm not aware of anything. And that is why I will mostly likely suck it up and pay anyway, even though I will hate myself a bit for that :-)

I keep going back and forth between HQP and Stylus.  HQP is better controlled, digital nasties are far less likely to jump out at you. But Stylus delivers

the subliminal cues that persuade it's life like vs  a copy even with its occasional digital nasties.

[al2813]

I got my upgrade offer. They offer the first 12 months for half the price (59 EUR). In return I must GIVE UP my v3 license (they will scrap it). 
 

that second part is quite frankly upsetting. 

[One and a half]

By asking this question, it will show up what I have not read in this thread..

 

Can Euphony/Stylus playback to a uPNP endpoint, like a Lumin?

[walloon]

56 minutes ago, al2813 said:

I got my upgrade offer. They offer the first 12 months for half the price (59 EUR). In return I must GIVE UP my v3 license (they will scrap it). 
 

that second part is quite frankly upsetting. 

Got that email too. So if I accept the upgrade and don’t renew there is no way I can get back to v3. Not fair at all.
 

If I upgrade (big if at the moment) I will probably pay the full price and keep v3 on the current SSD. I hope they will never announce that they will scrap all v3 licences! Can they?

[Johnseye]

23 minutes ago, walloon said:

Got that email too. So if I accept the upgrade and don’t renew there is no way I can get back to v3. Not fair at all.
 

If I upgrade (big if at the moment) I will probably pay the full price and keep v3 on the current SSD. I hope they will never announce that they will scrap all v3 licences! Can they?

 

They can't renege on a pre-established agreement. They likely want to stop supporting v3 and this is a carrot for those owners. 

 

Not appealing if you want to test and compare, or roll back. 

[davide256]

1 hour ago, One and a half said:

By asking this question, it will show up what I have not read in this thread..

 

Can Euphony/Stylus playback to a uPNP endpoint, like a Lumin?

Best to try it and make sure it works. I’ve used v3 with problems, v4 is better behaved using UPNP to an Oppo 103 or to an Atom PC running as Stylus UPNP renderer

[davide256]

23 minutes ago, Johnseye said:

 

They can't renege on a pre-established agreement. They likely want to stop supporting v3 and this is a carrot for those owners. 

 

Not appealing if you want to test and compare, or roll back. 

Not even clear that I can do their offer.. 10 and 11 series NUCs change HW ID between v3 and v4 because v3 doesn’t recognize newer NIC

[AngeloVRA]

An Open Letter to Robert Devcic, CEO - Euphony Audio

 

"New Stylus 4 is licensed only as a subscription. Also it represents all new software we developed which includes a lot of new features. Simple upgrade is not possible, because it is all new software licensed at different model then old.
So only what is left is to offer you a good discount when buying new software. In return for discount, we ask you to allow us to digitally scrap your old software.

If you are interested in this proposal, we are able to offer you new Stylus 4 subscription valid next 12 months for value of EURO 59.50. This is a 50% discount from subscription which is sold for EURO 119.00 when billed annually."

 

The promo proposal only offers Euro 59.50 value for the E3 (Euphony V3) perpetual license that I paid Euro 249 for. After which I would start paying Euro 119.90 per year instead.

 

In its current form, this proposal is unattractive bordering on unacceptable as it gives a very poor 24% valuation for the E3 perpetual license we currently have. This does not reflect Euphony’s love for its loyal installed base that has been promoting the software by word of mouth and assisting in its beta testing.

 

My proposal is this:

1. Give us the full Euro 249 value that we paid for the E3 perpetual license

2. Let us apply it as 50% credit towards the annual subscription. That would be equivalent to paying your proposed Euro 59.50 annual subscription fee for 4 years after which we start paying the full annual fee.

 

There are many benefits to this proposal:

a. It shows that Euphony itself recognizes and honors the value of licenses it has issued and will issue in the future.

b. You will have the “guaranteed” Euro 59.50 annual revenue for the next 4 years from your existing installed base instead of losing a sizable number who will stay with E3 while exploring other options.

c. If substantial growth for Euphony is your objective then a strong and happy installed base is central to achieving it.

d. Allows the installed base to support your further development efforts in a fair, equitable manner. Hopefully, by the time we need to pay full price, the software would be as polished as its current pricing would indicate.

 

There are many more benefits if you want us to continue listing them down.

And hardly any disadvantages.

 

 

[PavelDosko]

Confusion, lack of concept, lack of transparency, ad hoc pricing and unfair treatment of existing customers continue ... I do not like Euphony's treatment at all. Imagine if you were treated this way by another supplier of a solution you purchased from them.

[PavelDosko]

Who does Euphony want to base its growth on? On an angry existing customer base? On new customers? Where can they be found? After reading this thread (and there aren't many others about Euphony) I wouldn't even consider buying the product. If someone had told me 15 months ago that for 250 Euro I was buying a product for this period and not unlimited as was declared, I would never have switched from the previous solution (Daphile) to Euphony.

[di-fi]

Hi all,

I agree Euphony’s current subscription proposal is a little hard to take today for current users. Very unfortunately communication about this major change has been almost non existant, and even today’s only email about the issue is a bit clumsy written including ‘scrapping’ the V3 (this needed a more elegant solution but not doing this would double the valid licenses, they do not want you to have two for the price of one). 

Today Euphony seems to struggle selling what they are good at. I think everyone agrees Euphony came to a complete different level of sound quality in 2 years thanks to financial and technical support from many here and elsewhere. 

 

If it seems impossible to maintain Euphony R&D without additional financial support in the next years, what will be next?  Reading the different totally understandable reactions please consider this: When you purchased Euphony in the last two years for €250 that was a version that none would keep on a drive today. The real value is in the various updates (and the customer support) because we did not know then what amazing sonic advancements were possible within an audiophile quality music player. Only todays version V3 is the one you want to keep, if…

 

As said, the then € 250 fee covered the Euphony licence purchase and also the R&D and upgrades resulting in V3 and more recently the launch of V4. To credit the full licence amount to a user to continue does not make much sense. It has been wisely spent because it gave users the benefit of an evolving player and limitless support for roughly €10/month during 2 years (that is in my case so I am aware there could be exceptions).

 

If the today’s version V3 is the one you like to keep you can. It came a long way.

 

If you prefer to use Euphony V4 instead you just got offered to take a subscription of €5 / month for one year. You can stop after the first year. If you like it you can continue for €10 / month the years after.

 

I admit it is a different way of ‘owning’ Euphony, but added to Tidal, Netflix, Qobuz, Roon and other monthly subscriptions it does not sound so bad. Especially the first year for €5 / month I will give it a try, knowing I won’t look back to V3.

 

Give it some some time, you do not have to decide today, V3 still is very good. I just hope you can see this in an other way because I think the users here are valuable for Euphony as Euphony always has been valuable to them. 

[PavelDosko]

I have used V3 only 15 months and there was no mention of it being a subscription. There has been no update during my time using the V3. It's not about the money itself, it's about the disappointment of Euphony's approach to customers.