Official Qobuz Issues Thread

[MikeyFresh]

On 1/26/2023 at 5:37 AM, David Craff said:

 

Hi,

 

Of course this year, we think we will have a first beta version within 2 months.

 

Regards

 

Nearly August now and no beta version that I've seen, do you have any update as to when Qobuz Connect can be expected, and is it still the plan to have it beta tested with WiiM devices first, or will the beta be available for other platforms too?

[Account Closed]

Qobuz loading VERY slowly today but streaming seems OK. I am in the Atlanta, Ga area. 

[mav52]

On 7/26/2023 at 6:53 PM, bobflood said:

Qobuz loading VERY slowly today but streaming seems OK. I am in the Atlanta, Ga area. 

 

Moving along at a good speed, North Central Fla here

[pabl0b]

Hi there!

Apologies if this has been discussed already.  But I'm having major frustrating issues with trying to stream from the app to my Marantz 40 receiver.  When I first installed the receiver and did the HEOS connection process, Qobuz seemed to be able to stream to the receiver quite easily and consistently.  After a few weeks or a couple of months, I don't remember, it stopped wanting to stream.  Spotify never had any issues streaming this whole time, but I decided to factory reset the receiver, delete the app, re install it, basically start from scratch again and it began to work again.  Now, again, a week or two later, it doesn't want to connect to the receiver!!!! Again, no issues with Spotify.  Needless to say, I am SUPER frustrated.  Can someone please help me troubleshoot this? 

Thanks! 

 

-Pablo 

[Cebolla]

Hi there Pablo,

 

Your post is a bit cryptic, given that HEOS app doesn't actually provide Denon/Marantz HEOS devices with access to Qobuz (like it provides access to other online music streaming services, such as TIDAL & Deezer).

So best guess, the 'app' you are referring to is the official Qobuz app (third party Qobuz providing apps could also be a possibility). Presumably, that 'app' would also be the iOS iPad/iPhone version of the Qobuz app, since the Marantz (Cinema) 40 AV receiver doesn't support Google's Chromecast streaming (which rules out the Android version of the Qobuz app). but does support Apple's AirPlay 2 streaming.

 

If my deduction is correct, then your issue likely hasn't actually got anything to do with Qobuz as such given that it appears to be a general AirPlay connection problem between your iPhone/iPad & your Marantz receiver.

 

BTW, did you test making sure to use the Spotify app's AirPlay connection to the Marantz, or did you actually test using its Spotify Connect connection to the Marantz (the Cinema 40 receiver also supports Spotify Connect streaming) in your comparison with the Qobuz app?

Spotify Connect streaming uses a completely different mechanism to AirPlay streaming, so you can't really make a like for like comparison between the two. 

[wdw]

@David.. Qobuz, Hi-Res Music Evangelist

Recent member and have Sublime with the intent to listen to music but also download some favs.  Qobuz accepted our Visa for the year long membership and for the following four download purchases but is now, inexplicably, refusing payment from two cards we have, both of which have a generous credit limit and a zero balance.  

Cards work everywhere so wondering if anyone is also has had this issue.  

Thanks in advance.  
I do realize these cross border Visa transactions can be problematic but simply question if Qobuz can have a look to see if their transaction house is a tad paranoid.

Often order from the EU (eClassical for one) without any concern nor problems so WTF!!!!!

Mon dieu!!!!

 

[JCW6]

On 5/3/2023 at 8:16 AM, David Craff said:

 

Hi,  can you explain to me your need about

- Print

- Save

 

About re-order the favourites, we are working on "My Qobuz" to manage your library, the goal of this feature is to navigate in your library without the need to re-order the favourites.

 

Regards

 

Dear David -- After considerable digging, I have concluded that neither Soundiiz, which does allow downloading of Qobuz favorites and then sorting them as desired, e.g. in Excel, nor "My Qobuz," about which I specifically asked Qobuz Support, can satisfy my and 111MilesToGo's need to re-order our Qobuz favorites as desired in either or the BlueSound app. or the Qobuz Web Player (which would transfer to the former).  There must be others who want this ability also!  We still need Qobuz to work on this problem.

 

Re. Soundiiz, using it to upload re-ordered Favorites back to Qobuz cannot preserve the re-ordering.

 

Re. "My Quobuz," Support answered, "My Qobuz will not be able to help with sorting out your music on your BlueSound Node 2i, this is something completely separate. There will need to be a separate update for that, but I do not have any news in regards to the matter."

 

Please raise this issue with the developers again, not just with the "My Qobuz" team but also with the Web Player team.  Best Regards -- JCW6

[David Craff]

On 8/6/2023 at 11:33 PM, JCW6 said:

Dear David -- After considerable digging, I have concluded that neither Soundiiz, which does allow downloading of Qobuz favorites and then sorting them as desired, e.g. in Excel, nor "My Qobuz," about which I specifically asked Qobuz Support, can satisfy my and 111MilesToGo's need to re-order our Qobuz favorites as desired in either or the BlueSound app. or the Qobuz Web Player (which would transfer to the former).  There must be others who want this ability also!  We still need Qobuz to work on this problem.

 

Re. Soundiiz, using it to upload re-ordered Favorites back to Qobuz cannot preserve the re-ordering.

 

Re. "My Quobuz," Support answered, "My Qobuz will not be able to help with sorting out your music on your BlueSound Node 2i, this is something completely separate. There will need to be a separate update for that, but I do not have any news in regards to the matter."

 

Please raise this issue with the developers again, not just with the "My Qobuz" team but also with the Web Player team.  Best Regards -- JCW6

 

About My Qobuz I don't know who wrote this knowing that the project is ongoing and that nothing is really set in stone yet. I think it's worth waiting for the release of this project to see if it meets your expectations. If it doesn't, we can then review your needs and see what we can do.

 

Regards

[musicguy]

So i can log into qobuz on my mac and play my playlist.  my lumin app will not log in.   my m connect app kinda logs in!!  All i can see is discover albums and they only play for 30 seconds.   I checked my account and im paid up till 2024

 

But like i said on my Imac. qobuz works perfect. but. my lumin app and mconnect app can not log into my full qobuz account.   lumin app wont even work at all with qobuz.

 

Any issues today

 

[musicguy]

qobuz now only works in qobuz. mac program and qobuz. iphone app.   

 

qobuz will not let my lumin app and my m-connect app. log in

 

🤮

[mbarbieri77]

I have just logged out of my m-connect. Logged in again, and I can play anything on Qobuz. But, I'm not in America, I'm in Europe. 

[thegios]

Hi all, been away for a long long time :-)

Just wondering if there's been any improvement in the Qobuz Direct for Marantz. Any chance this will ever happen?

[Brantome]

On 7/23/2023 at 10:01 PM, MikeyFresh said:

 

Nearly August now and no beta version that I've seen, do you have any update as to when Qobuz Connect can be expected, and is it still the plan to have it beta tested with WiiM devices first, or will the beta be available for other platforms too?

Hi,

I've just seen it claimed elsewhere that "Qobuz has rolled their Qobuz Connect software development kit, and Eversolo has made the appropriate change" (for their DMP-A6) and that "According to Dan Mackta of Qobuz, they have completed the work necessary for Qobuz Connect to work."

Is there any truth in the above?

Perhaps @David Craff could comment?

Many thanks

[Brantome]

1 hour ago, Brantome said:

Hi,

I've just seen it claimed elsewhere that "Qobuz has rolled their Qobuz Connect software development kit, and Eversolo has made the appropriate change" (for their DMP-A6) and that "According to Dan Mackta of Qobuz, they have completed the work necessary for Qobuz Connect to work."

Is there any truth in the above?

Perhaps @David Craff could comment?

Many thanks

I’ve been in contact with WiiM who reached out to Dan Mackta of Qobuz whom they know, and “he said it isn't true that Qobuz Connect is available and that some devices are working on implementation” and that Wiim themselves are “in direct contact with the person responsible for Qobuz Connect so we're in the loop about all that's going on.”

I think the misleading info I posted above is Eversolo’s marketing dept in overdrive again, as they were in claiming their device was Roon Ready when it hadn’t yet been certified. Roon were rightly unhappy with them over that, as I guess Qobuz might also be about their now premature claim that they have implemented Qobuz Connect.

Sorry for raising false hope :( 

[wdw]

On 8/2/2023 at 4:24 PM, wdw said:

@David.. Qobuz, Hi-Res Music Evangelist

Recent member and have Sublime with the intent to listen to music but also download some favs.  Qobuz accepted our Visa for the year long membership and for the following four download purchases but is now, inexplicably, refusing payment from two cards we have, both of which have a generous credit limit and a zero balance.  

Cards work everywhere so wondering if anyone is also has had this issue.  

Thanks in advance.  
I do realize these cross border Visa transactions can be problematic but simply question if Qobuz can have a look to see if their transaction house is a tad paranoid.

Often order from the EU (eClassical for one) without any concern nor problems so WTF!!!!!

Mon dieu!!!!

 

Want to bump this...it's been four weeks since contacting Qobuz on this issue and nothing positive has been done to resolve the issue.  I have been advised that

"...seems that Checkout is blocking our US customers for no good reason.  We'll take a look at your case, but at worst we'll be able to add you to a whitelist, which should solve the problem..."

so it appears there are others facing the same issue.  Support from Qobuz, one this issue, is abysmal.  I seriously question if anything is being done.  If their credit authorization system is denying valid customers purchases it is time for them to employ a differing credit system.  

They make reference to a 3DS authorization protocol but my bank is baffled by this and claims to know nothing about it.

[favendano]

I can't see Qobuz in the list of android music apps so I can't make it work properly. For example , I can't use it as a default music player. Is there a way to make it work as other music apps such as Spotify. 

[PaulStark]

Hi there, 

just wondering if anyone is having issues downloading purchases from windows desktop app.

It looks like since the last update, I am not able to download anything from my account.

Already tried to:

- fully reinstall the application after removing $USER/AppData/Roaming/Qobuz

- fresh install on a different PC

Any idea?

Thanks.

[David Craff]

On 9/1/2023 at 8:18 PM, Brantome said:

I’ve been in contact with WiiM who reached out to Dan Mackta of Qobuz whom they know, and “he said it isn't true that Qobuz Connect is available and that some devices are working on implementation” and that Wiim themselves are “in direct contact with the person responsible for Qobuz Connect so we're in the loop about all that's going on.”

I think the misleading info I posted above is Eversolo’s marketing dept in overdrive again, as they were in claiming their device was Roon Ready when it hadn’t yet been certified. Roon were rightly unhappy with them over that, as I guess Qobuz might also be about their now premature claim that they have implemented Qobuz Connect.

Sorry for raising false hope :( 

 

Hi,

 

In fact, no HiFi brand currently offers Qobuz Connect, although it is now under development. If you have any questions about this project, I'm the person in charge, even Dan Mackta doesn't know everything as well as I do :D

So to give you a quick update, we're making good progress on the project, and this month we'll be finalizing the minimum necessary for HiFi brands to start integrating the Alpha/Beta version.

 

Regards

[David Craff]

On 9/9/2023 at 3:32 PM, PaulStark said:

Hi there, 

just wondering if anyone is having issues downloading purchases from windows desktop app.

It looks like since the last update, I am not able to download anything from my account.

Already tried to:

- fully reinstall the application after removing $USER/AppData/Roaming/Qobuz

- fresh install on a different PC

Any idea?

Thanks.

 

Can you contact me in private to have a look at your issue.

[Balthazar B]

10 hours ago, David Craff said:

 

Hi,

 

In fact, no HiFi brand currently offers Qobuz Connect, although it is now under development. If you have any questions about this project, I'm the person in charge, even Dan Mackta doesn't know everything as well as I do :D

So to give you a quick update, we're making good progress on the project, and this month we'll be finalizing the minimum necessary for HiFi brands to start integrating the Alpha/Beta version.

 

Regards

 

Hi, David. Would it be a fair assumption that if one were interested in testing Qobuz Connect through a CE manufacturer (WiiM, say), providing feedback, etc.,  that one will do so through that OEM's beta program -- in concert with a Qobuz subscription, of course -- and the communication channel would be through that manufacturer? Or will you/Qobuz wish to have -- and therefore provide -- a more direct channel with beta testers using a variety of devices from your CE partners?

 

Cheers!

[mourip]

10 hours ago, David Craff said:

 

Hi,

 

In fact, no HiFi brand currently offers Qobuz Connect, although it is now under development. If you have any questions about this project, I'm the person in charge, even Dan Mackta doesn't know everything as well as I do :D

So to give you a quick update, we're making good progress on the project, and this month we'll be finalizing the minimum necessary for HiFi brands to start integrating the Alpha/Beta version.

 

Regards

 

I thought that a Bluesound Node will support Qobuz natively allowing the phone app to just control it. Not sure if this is different from the term "Qobuz Connect" that is being used. 

 

David can you clarify? I am considering a Bluesound Node based upon this understanding. I use Roon/Qobuz on my at home system but want to use Qobuz on a media system at another location without sending it from my phone via Bluetooth.

[The Computer Audiophile]

5 minutes ago, mourip said:

 

I thought that a Bluesound Node will support Qobuz natively allowing the phone app to just control it. Not sure if this is different from the term "Qobuz Connect" that is being used. 

 

David can you clarify? I am considering a Bluesound Node based upon this understanding. I use Roon/Qobuz on my at home system but want to use Qobuz on a media system at another location without sending it from my phone via Bluetooth.

For now the BluOS app will send Qobuz music right from Qobuz or Tidal or Amazon right to Bluesound hardware. Your phone is only a remote control. 

[Brantome]

5 minutes ago, The Computer Audiophile said:

For now the BluOS app will send Qobuz music right from Qobuz or Tidal or Amazon right to Bluesound hardware. Your phone is only a remote control. 

But it must be pointed out that third party interfaces are seldom as feature rich as the native app, so connect/cast mechanisms such as those deployed by Spotify Connect, Tidal Connect, Amazon Music AlexaCast (which Bluesound does not support in hi res) and the upcoming Qobuz Connect are the best ways of providing a common feature rich user interface across a range of multiple devices.

[mourip]

3 hours ago, The Computer Audiophile said:

For now the BluOS app will send Qobuz music right from Qobuz or Tidal or Amazon right to Bluesound hardware. Your phone is only a remote control. 

Thanks! As long as the files are going from the Qobuz server directly to my DAC I can live with an unperfected interface. Looking forward to Qobuz Connect however.

[wdw]

OK, why is the latest issue "DIdo and Aeneas" by La Nona Musica shown to be available and allows you to "add to library" but once doing so not playable with each track listed as unavailable...huh?

@David.. Qobuz, Hi-Res Music Evangelist

 

Also still waiting for a resolution to the paid download issue, now into six weeks but I guess it is...?

 

I enjoy Qobuz completely but wondering about these things like the two listed above.  By your own writing to me,  your credit security system is not allowing payments from NA so I would only assume this should be a significant issue to Qobuz but…?