Highend-AudioPC bankcrupt/scam?

[Kien]

Hi everyone,

 

I placed order on https://shop.highend-audiopc.com/ on Apr 30 for a Pachanko Sata cable but the order has not been fulfilled since then. The strange thing is that despite many attempts to follow up the order status on both contact form and email, I have never got any response from them. I was able to chat on website twice and got the promise of responding to my emails but it never happens.

 

Does anyone experience the same thing? or know anything happen to Highend Audio PC?

 

Thanks.

[The Computer Audiophile]

Let’s ask @AudioPhil to comment. 

[yoby]

Hi Kien; I had the exact same experience as you did with Highend Audio PC. I ordered an SOTM ethernet cable from them in March, and received a confirmation email of the purchase/order. After several weeks and several email attempts I finally was able to communicate with Phil via the website chat. He kept referring me to Claudia via email, from whom I got no response. Finally, the cable was shipped but was stuck in US customs for 6 weeks once it arrived in the US. Best of luck to you. Jeff

[Kien]

17 hours ago, yoby said:

Hi Kien; I had the exact same experience as you did with Highend Audio PC. I ordered an SOTM ethernet cable from them in March, and received a confirmation email of the purchase/order. After several weeks and several email attempts I finally was able to communicate with Phil via the website chat. He kept referring me to Claudia via email, from whom I got no response. Finally, the cable was shipped but was stuck in US customs for 6 weeks once it arrived in the US. Best of luck to you. Jeff

Hi Jeff,

 

Thank you very much for your info. It is a difficult time for everyone. However, it is absolutely not the way a good business does. I have my fingers crossed.

 

Kien

[AudioPhil]

Hello everyone

 

Yes it is a difficult time for everyone, thats true. Our company exists since 2013 and we've been through windy economical times before. But thanks to the support from our partners, friends and customers we are confident that also this crisis will pass and better times are ahead of us. So to answer this threads title. No, we are not bancrupt and certainly not a scam.

 

Currently both delivery services as well as local customs worldwide are (still) under heavy load, most likely due to the COVID pandemic and a variety of their consequences. This can and unfortunately sometimes does lead to the following inconvenient events:

• Delay of shipping due to delivery services
• Incomplete (not up to date) tracking information
• Delay due to local customs

Once an order has been processed and shippid on our side, all of these events mentioned above are unfortunately outside of our control.

 

Regarding commuincation using email. Our Email servers are hosted by Microsoft Exchange Online and therefore running on the most recent and most used plattform available worldwide. We have externally tested both our in- and outbound path for email, and both are rated 10/10 from two different testing facilities. We properly use TLS, SPF, DKIM & DMARC, so in other words our email infrastructre is configured using the higest technical standards there are and also externally tested on a regular basis.

 

Due to the nature of email transmission it is important to understand that there simply is no guarantee that an email will reach its target. There are just to many inedependent points involved starting with the local email provider, the email setup of the sending client (is SPF configured correctly? Is a legit email provider used which also configerd their systems properly?), many hops in between, the target email server, Firewalls and Spam-Gatways in between on all sides.. And all of this of course is run by completely independent companies which no one has any access or control to the other one.

 

If you send multiple emails and get no reply, the chances are high that there is a specific problem somewhere in that chain, so in such a sitation we'd advise our customers to send as a DM over a forum like this one here.

 

@Kien, as written per direct message before, your order seems to be lost in transport. As much as we can understand your frustration, there was no fault on our side at no point in time. Of course you'll receive a new shippment free of charge.

 

@yoby  We also do understand your inconvenience, but it is just outside of our powers if your package is stuck in the US customs. We are still very happy to hear your shippment finally arrived.

 

Very best,

AudioPhil

 

 

[daverich4]

On 8/3/2020 at 5:51 PM, AudioPhil said:

Due to the nature of email transmission it is important to understand that there simply is no guarantee that an email will reach its target. There are just to many inedependent points involved starting with the local email provider, the email setup of the sending client (is SPF configured correctly? Is a legit email provider used which also configerd their systems properly?), many hops in between, the target email server, Firewalls and Spam-Gatways in between on all sides.. And all of this of course is run by completely independent companies which no one has any access or control to the other one.

 

If email were as spotty as you describe, commerce around the globe would dwindle down to a fraction of what it is now. Your portrayal of emails routinely vanishing off into the ether certainly runs counter to my experience of using email for over 30 years. If I was a current customer of yours I would be very disappointed in your response. What it did do for me however, is guarantee I'll never become a customer.

[NOMBEDES]

2 hours ago, daverich4 said:

 

If email were as spotty as you describe, commerce around the globe would dwindle down to a fraction of what it is now. Your portrayal of emails routinely vanishing off into the ether certainly runs counter to my experience of using email for over 30 years. If I was a current customer of yours I would be very disappointed in your response. What it did do for me however, is guarantee I'll never become a customer.

 

Please read the Computer Audiophile's post re "Email Problems" on Page 2 of the General Fourm.   Apparently European e mail system are, as we used to say in the Army, abgeficked!    Aside:  Headline from the Stars and Stripes military newspaper 1988:  GI Deutch is still gethriving,  

[The Computer Audiophile]

Yes, email can be a strange beast. This is just a taste.

 

 

[daverich4]

12 minutes ago, The Computer Audiophile said:

Yes, email can be a strange beast. This is just a taste.

 

 

 

Fair enough. But you put time and effort into correcting the problems you were having instead of just saying that you don't respond to emails because a lot of the time you didn't get them. In spite of the problems that you and @Nombedes mentioned, I don't believe for a second that companies and private citizens in Europe don't rely on email any less than those of us in the US do.

[kilroy]

@daverich4

 

Do you have a horse in this race and stand to lose something, or do you just like to talk trash. No need to answer, it's obvious.

 

I've done business with Phil for many years without any problems. If you're not happy with him for some reason maybe you should find a different post to crap on.

[daverich4]

16 hours ago, kilroy said:

@daverich4

 

Do you have a horse in this race and stand to lose something, or do you just like to talk trash. No need to answer, it's obvious.

 

I've done business with Phil for many years without any problems. If you're not happy with him for some reason maybe you should find a different post to crap on.

 

"If I was a current customer of yours I would be very disappointed in your response"

Not sure if you even read my post. 

[happydance]

I'm having many problems with highend-audiopc.com no response what-so-ever! Several emails over several weeks, orders unfulfilled and I hope they don't charge my bank account! Very poor/bad service so far, I can only advise people to stay well clear of these people!

[AudioPhil]

Dear @happydance

 

I am very sorry to read about your experience. May I ask what email adress you sent your requests to and on what exact dates that was? Please note that were not open over christmas and new year. You can always email me directly at [email protected] or send me a PM over here.

 

Best,

AudioPhil

[happydance]

18 hours ago, AudioPhil said:

Dear @happydance

 

I am very sorry to read about your experience. May I ask what email adress you sent your requests to and on what exact dates that was? Please note that were not open over christmas and new year. You can always email me directly at [email protected] or send me a PM over here.

 

Best,

AudioPhil

I have sent you a 'PM'....rsvp/a.s.a.p. many thanks!

[AudioPhil]

44 minutes ago, happydance said:

I have sent you a 'PM'....rsvp/a.s.a.p. many thanks!

Thanks a lot, we'll take it from there! 👍

[begastor]

Hello, I have exactly the same problem as other people. No shipping, no communication...

I am however a user of AO and am happy with it, I didn't think I would have so many problems with an order from Highend-audiopc...

I sent you a private message Mr. Audiophil THX

 

 

 

 

[AudioPhil]

25 minutes ago, begastor said:

Hello, I have exactly the same problem as other people. No shipping, no communication...

I am however a user of AO and am happy with it, I didn't think I would have so many problems with an order from Highend-audiopc...

I sent you a private message Mr. Audiophil THX

 

 

 

 

 

Hello

 

You sent the message 13:46 and you post here on 13;59. Please tell me one single company that will answer your request within this time frame. I will now read your PM and then we'll take it from there, thank you.

 

Best,
AudioPhil

[davide256]

1 hour ago, AudioPhil said:

 

Hello

 

You sent the message 13:46 and you post here on 13;59. Please tell me one single company that will answer your request within this time frame. I will now read your PM and then we'll take it from there, thank you.

 

Best,
AudioPhil

And then there are the folks that never think to check their junk folder for replies. And if you are a hotmail account,  run away from the web browser version, it can't find squat

with it's search function...use Outlook.

 

[AudioPhil]

6 minutes ago, davide256 said:

And then there are the folks that never think to check their junk folder for replies. And if you are a hotmail account,  run away from the web browser version, it can't find squat

with it's search function...use Outlook.

 

...please don't mention theese!!! 🥴

[begastor]

4 hours ago, davide256 said:

And then there are the folks that never think to check their junk folder for replies. And if you are a hotmail account,  run away from the web browser version, it can't find squat

with it's search function...use Outlook.

 

Thx i'm using Outlook. 

 

thanks to Audiophil who answered me in MP. I am now awaiting news of my order via Claudia.

[AudioDoctor]

1) I know other Europeans that do a lot of business here in the US and regularly ask folks here to email him log files and such and he always gets them and he replies in a timely manner...

 

2) I have sent chat messages via Facebook messenger to my college buddy while he was in the air, in an airplane, somewhere over china, and he received all of them. He also lives in Germany and has never heard of the alleged "bad European email"

 

3) This appears to be a recurring problem.

 

Definitely not a good look.

[charlesphoto]

What do ya mean? All of my European friends, family, and biz partners rely on carrier pigeon still, lol. 

 

Generally, the only email 'problem' these days is not answering them...

[Superdad]

36 minutes ago, charlesphoto said:

Generally, the only email 'problem' these days is not answering them...

Or overly aggressive SPAM filters.  That’s why I check the “quarantine” boxes of my e-mail accounts every couple of days. 

[Currawong]

A lot of email I get from audio companies is marked as spam, even if I've been receiving email from them for many years and deliberately marked it as not spam. Much of the problem seems to be people to lazy to click on "unsubscribe" when they are added to a mailing list and instead flagging it as spam.

[Todd H]

Wow, this is a really poor response from AudioPhil. I regularly do business with European companies and have never had or heard of problems with emails getting lost. The excuse is a little dubious to say the least. So is the COVID delays excuse. Not that COVID has not created supply chain issues but too many people have had, and continue to have problems with very simple issues that require little effort on High-End AudioPC's part. A little courtesy would go a long way. You're just doing a very, very poor job of conducting business and I would caution ANYONE considering this company.