Official Qobuz Issues Thread

[David Craff]

6 hours ago, Polyglot said:

There is a big bug with the way search results are being presented. Let's say I search for a term with many results like 'Mozart'. I scroll down a few pages, find something interesting, and click on it. I examine the recording and click back to return to the search results. I'm not taken to where I left though but to the top of the search results. Thus I must scroll down again and try to find the place where I left off. Needless to say, this greatly hampers the ability to examine search results. It is very important that this be corrected.

 

Thanks for the feedback. I will add a fix. 

 

Regards

[David Craff]

30 minutes ago, brianlg said:

Question: when you search on US for an artist, and you see under their artist name "4 releases", but on the artist page there is only 1 relase, why is that? I assume it's a region issue -- but I believe the albums should be available in the US. This happens for quite a few artists. For an example: artist "Windir" shows only one album available to me, but says "4 releases". 

This is a wrong information. This is no more avaliable on the new desktop search. This information does not take care take down release. 

[David Craff]

4 hours ago, KenG said:

Any plans for Qobuz to support Autoplay? ie, after the last song from and album is complete, it will start a radio station with like-minded songs. 

I know that Roon does this and so does Tidal. Would be really cool if Qobuz supported it.

 

This feature is in progress and will be available next year

[David Craff]

6 minutes ago, dmackta said:

That is correct, this data is only being sent to Roon. 

 

This will be added after on Qobuz Application, and will be available on the API.

[David Craff]

20 minutes ago, rando said:

"Festetics String Quartet", "Festetics Quartet", "Quatuor Festetics", and any other aliases I missed appear to return every album in the catalog if you simply type "Festetic" (no 's') inside the new search UI.  Followed by numerous "Festliche" results it keyed in on placed below them. 

 

I just add new synonym on the search engine for that. And contact the supply chain to regroup those artists in only one.

[David Craff]

Hi,

 

I will look at this. Actually this information come from the metadata. I come back to you later.

 

Regards

[David Craff]

1 hour ago, The Computer Audiophile said:

Does Qobuz use an external service and just ingest it or is it all manual entries of its own writing, or something else?

 

We have both, own writing and ingest from services

[David Craff]

30 minutes ago, Patatorz said:

Hello, not sure it is the right place but let’s try. I already asked a lot of time to qobuz in France if they are going to release a family subscription like their competitor Tidal is doing. I’m tired of calling my children to ask them to stop listening to qobuz while I’m trying to use it from my side.

 

if qobuz is not moving fast, it would be for me a clear reason to move to Tidal that should support 80-90% of my needs.

 

would anybody heard about any move on that ?

 

thanks

 

This is in progress with major. And think this can be arrive at the beginning of 2020.

[David Craff]

On 11/22/2019 at 10:54 PM, Talisman said:

When in WASAPI (Exclusive Mode) in the Qobuz desktop app, if I pause a song and try to listen to any other Windows sounds, the Qobuz app won't let go of Exclusive Mode and let me, for example, watch and listen to a YouTube video.

 

The only way to hear any other sounds while Qobuz is stopped is to exit out of the Qobuz app entirely. That's not ideal at work because I need to zip back and forth between Qobuz and web videos at times.

 

If I listen to Qobuz via the Audirvana app and hit the Stop button, Audirvana properly lets go of Exclusive Mode and I can listen to other sources on the PC. However, I prefer the Qobuz app. (I do realize the Qobuz doesn't have a Stop button, only a Pause button.)

 

I know that the WASAPI Shared setting will let me do what I ask, but I'm after the cleaner audio path of Exclusive Mode with options to hear other sources when the Qobuz desktop app is stopped.

 

Hi,

 

I will add this feature on the backlog.

 

Thanks

[David Craff]

On 11/24/2019 at 12:03 AM, rickca said:

I clicked on the album cover for Mozart: Clarinet Concerto, Clarinet Quintet & Quintettsatz, K.Anh.91 and Malwarebytes Premium blocked an outbound connection to datapro.website due to a potential Trojan.  The IP address is 172.241.69.4 port 63551.

 

I've never seen this before while using Qobuz Desktop on Windows 10.  Now I'm getting this when clicking on some other album covers as well (but different IP and port).

@David Craff any idea what's happening?

 

Is anyone else running Malwarebytes Premium and getting similar warnings?  

 

 

I never saw this and doesn't know this adress "datapro.website". url from Qobuz must ben on qobuz.com.

 

Check your computer, seems to be a malware

[David Craff]

12 hours ago, Sal1950 said:

Hi David,  Can you offer any updates on the Multichannel file situation?

Any plans to get their streaming functioning outside of Roon, or adding more albums to the catalog?

TIA

Sal

 

Sorry I have no update  about that.

We don't plan to add this to our applications because we have many things to improve before.

Adding more albums multichannel on our catalog depends of the supplier.

 

My opinion is that the audio multichannel is being born, and that we will have to wait a little longer to see a format that stands out, between Sony's 360°, Dolby Atmos, which is quite trendy, and other...

[David Craff]

On 11/30/2019 at 12:13 PM, jacobacci said:

Here I read that one can supposedly add keywords to Qobuz searches.

The keywords in the post are:

- #HiRes to filter to only Hi-Res files 
- #NewRelease to filter to only new releases from the past month (even if they were not featured on the discover page) 

- #ComposerOnly to filter the query to composer only 
- #Award to filter to releases with an award (Qobuz Award or Press Award)

- #MultiChannel to filter releases in 5.1 surround sound (we have about 300 albums available in 5.1)

However I could not get any of these to work. Could someone at Qobuz confirm whether these keywords are valid?

thanks a lot

 

EDIT: They seem to work in the Qobuz Desktop App, not on the Qobuz webpage

 

Here are the possible filters :

#ByLabel

#ByReleaseName

#ByMainArtist

#ByPerformer

#ByComposer

#NewRelease

#MultiChannel

#Award

#HiRes

 

Add this in you query, this is available on all device using Qobuz.

[David Craff]

10 hours ago, Talisman said:

That’s a good question. Also, I was wondering why we have a cache. What does it do? What happens if you set it to zero? I don’t recall managing one with any of the other music services I’ve used, at least not on the desktop. 

 

At the first listening of a track, it will be retrieved from our servers to be listened to live. The second time that a listening will be done on this track, as long as it is still in cache, the listening will then be done directly from the file present in the application. In this case, there is no need to retrieve the track from our servers again.
You gain in speed, in the use of your Internet connection and you can also listen to it offline.
The import works the same way, the only difference is that you have control over the tracks you want to cache.

[David Craff]

11 hours ago, brianlg said:

Hi David. Quick question on catalog as well. 

1. Do you ever run a script to compare your offerings with Tidal and work on filling in the gaps?
2. Do you ever run a script to compare what's missing in Qobuz US that you have available in other regions vs. what's available in Tidal US? I feel like there's a lot of albums that fall under this. Look at Artist "Windir" for example.. it looks like the GB store has 5 albums, but US only has two; however, all five of these are available for US streaming on all other services so I'm not sure why Qobuz has them unavailable for US.  

 

Hi,

 

We do not use script to compare our offering. We know what is missing and do the best to get it.  If you find missing release, artist or label, just send us an email with information and our team will try to find them and add it.

Remember that we need to deal with the supplier so it can't be do quickly.

 

Regards

[David Craff]

FYI : We actually add 3000 tracks by day.

[David Craff]

1 hour ago, KenG said:

 

 

David, these are amazingly helpful and I notice they also work within Audirvana. Is there somewhere within the app that shows these so I don't have to always come back to this thread. Would be really awesome if you had a "tips and tricks" link within the app. 

 

Also, are there any other similar tricks that aren't well known?

 

Great job as always and I really appreciate that you are out on this forum often answering our questions. I'm really happy with the service and plan to upgrade to an annual plan.

 

This filter are available for all partners if you enter them on the search box. Only Qobuz desktop application use them with button to activate. 

Partner will receive soon a documentation to do the same if they want. 

[David Craff]

16 hours ago, ShawnC said:

There's no Albulm cover art work for Dokken's -

         Back for the Attack 

         Breaking the Chains 

         Under Lock and Key

 

Any chance this can get fixed?  This is the only misssing cover art I have.

 

Issue sent to our Supply Chain Service.

 

Regards

[David Craff]

8 hours ago, PAR said:

Yes, I checked the Schubert on Qobuz UK and it is the same. I don't know if you have tried the greyed out tracks but they are 30 second clips at 320kbs MP3. This latter format is typical of pre-release embargoed albums where the record label will only allow tasters on Qobuz. This may be a case where the album was embargoed in such a way pre-release but the record company has not correctly authorised the freeing of the album post release or Qobuz has incorrectly actioned it. David Craff may be able to deal with this but I will notify Qobuz Customer Services in Paris tomorrow in respect of the issue on the UK service.

 

Hi,

I will forward this issue.

Regards

[David Craff]

This is now correct for the two Schubert, the other one will be correct soon.

 

Regards

[David Craff]

10 hours ago, austinpop said:

@David Craff

 

Could you look into why BIS has Mahler 1, 2, 4, 6 albums by Osmo Vanska and Minnesota Orchestra available for streaming, but not Mahler 5?

https://open.qobuz.com/album/7318599922263

 

It's just this specific album. Must be an oversight.

 

I sent it to the supply service.

[David Craff]

1 hour ago, RichardSF said:

@David Craff

Qobuz is missing most of the albums from SFS Media (the music label of the San Francisco Symphony). Albums are listed here: https://www.warnerclassics.com/artist/san-francisco-symphony/releases. Only a handful of the albums are on Qobuz (but Spotify have almost all of them).

 

 

Hi,

 

We are waiting for delivery from Warner for this content.

 

Regards

[David Craff]

8 hours ago, Tinnitus Andronicus said:

The big one is that even though I am using WASAPI exclusive output to my Rega DAC which supports up to 192kHz audio (works fine with files of that rating when playing local library via JRiver Media Center USB exclusive WASAPI or ASIO), I cannot get proper playback of anything above 96 on the DAC. With 192 or 176.4 files in Qobuz, the sound is slowed down and mangled with digital noise. I tried changing my Qobuz output to the same DAC via ASIO and although it does play the files properly, it is not stable and the program keeps crashing and opening JRiver. So that won't work. It should work as long as JRiver which also has exclusive access to the same DAC is not running in the background, and I have verified that it is not running unless the app is launched and open on my Windows 10 desktop. I would like to be able to listen to the highest res files on my Qobuz app in their native bit depth and sampling rate, but for now I must set my Qobuz playback preferences to 96kHz so that if I play a file with higher sampling rate it does not sound like crap.

 

Hi,

Did you try without other software that can manage the audio output, JRiver too... ?

 

8 hours ago, Tinnitus Andronicus said:

The other issues relate to playing playlists with varying sampling rates. Some songs in the list are 44.1, some are 96 or 88.2, and when it switches between different songs with different rates, it either upsamples or downsamples and does not play the file at the listed rate. Whereas the same file will play at the native resolution when playing it as part of the album. This needs to get fixed. While I most often like to listen to a full album, I would like to be able to listen to favorite songs or playlists with each track playing at the correct sampling rate.

 

This will be fixed in the next release, 5.4.0 launch today.

 

8 hours ago, Tinnitus Andronicus said:

The last issue is that sometimes the player hangs. It stops near the end of a song in an album and I have to manually skip ahead to the next song using the player on my desktop.

 

This always happen to the end of the track ? What is your Internet connexion ?

 

Regards

[David Craff]

14 hours ago, Polyglot said:

A new update was released, however the supremely annoying issue of being taken back to the top of search results or of a playlist after clicking on an item and then going back wasn't fixed. What a disappointment.

 

The ability to show all tracks of a release with a single click wasn't implemented either.

 

Hi,

 

Sorry but we have many things to correct and improve on our applications. Although I understand the inconvenient side of not memorizing the scroll on the search page, this is much less problematic than crashing the application during a download.

 

However, we do not forget your feedback and requests. This is taken into account and will be improved as soon as possible.

 

Regards

[David Craff]

3 hours ago, rickca said:

@dmackta @David Craff can Qobuz hire Damien as a consultant and get DLNA working in the Qobuz desktop app?  DLNA has worked very well in Audirvana for a long time already.

 

Qobuz has a really nice desktop app.  Where is support for DLNA/UPnP endpoints in your list of priorities?

 

Hi

 

The issue is not to be aware of how we can do that or to get help. We have to add some feature before, like secure audio flow... 

We want to add DLNA and we will do that as soon as possible. 

 

Regards 

[David Craff]

7 hours ago, leafy said:

@dmackta hi, is there a way to report metadata issues?

 

This album http://open.qobuz.com/album/0886443008885 claims to be  Bruch and Mozart, but the actual content is Mendelssohn.

 

Hi,

 

On our shop website you can find a link for that :

https://www.qobuz.com/fr-fr/album/bruch-concerto-pour-violon-n-1-mozart-concerto-pour-violon-n-4-jascha-heifetz-new-symphony-orchestra-of-london-sir-malcolm-sargent/0886443008885

 

 

Or just go to this link : https://www.qobuz.com/fr-fr/customer/metadata?p=xgz9r090r999a and change the product ud after "?p="

 

Regards