Allo Digione Signature No Sound

[Andrew Neville]

I have a problem with my new Allo Digione Signature player. I am using Volumio and if I connect my TV with an HDMI cable I get sound, but using a digital RCA cable to my Teddy Pardo DAC there is no sound and the green light on the DAC that indicates data is not lit.

I am at my wits end!

 

Can anyone help?

 

Andrew

[The Computer Audiophile]

Do you have two power supplies for the Allo?

[Andrew Neville]

Yes I do. 

[Andrew Neville]

Sound output set to Digione on Volumio. 

[The Computer Audiophile]

20 minutes ago, Andrew Neville said:

Sound output set to Digione on Volumio. 

Any chance you have another cable to test?

[Andrew Neville]

The cable is brand new out of the box!

[The Computer Audiophile]

I understand. I’m just trying to think of troubleshooting things I’ve done in the past. 

 

 

[The Computer Audiophile]

Which Teddy Pardo DAC?

[Andrew Neville]

TaddyDac 192 kHz. Recent about two years old. 

[Andrew Neville]

I appreciate your help. I am beginning to think the Signature board is no good. But how to test it? And if it is where do I send the player to get it fixed?

[The Computer Audiophile]

Let’s bring in Allo to the discussion:

@Allo @allo.com @ALLOaudio @ALLOsupport

[Andrew Neville]

That sounds good. Thank you. 

[greyscale]

Abdrew, Allo has spport @

 

[jcbenten]

I know nothing about the device but did you disconnect the HDMI cable when trying to play to the TP?  Maybe something in the hierarchy that does not allow simultaneous digital connections and chooses HDMI.  

[Andrew Neville]

No the HDMI cable is not connected. Only the RCA digital cable to the TeddyDac. 

[davide256]

I suspect its a Volumio misconfiguration issue. You should see the Allo Digione board as an available output device in Volumio and it needs to be selected as the audio

output. What do you see as available audio devices and what is selected?

[The Computer Audiophile]

Perhaps @AndreVOLUMIO can help. 

[Andrew Neville]

The Allo Digione board is selected as the output. 

[CrushingIt]

The Sig board has no hdmi output so you were only using the rpi to connect to your tv. 

When you powered up the Sig, did you power the clean side first and then the rpi? It has to be done in that order.

Is your power supply on the clean side meeting the voltage requirements?

Every issue I've had with the sig has always been with power....me messing something up. 

It sounds great though!

 

[Andrew Neville]

Yes I used the HDMI to check the RPI and to check Volumio. Both OK. 

Yes to the other questions too, clean side first. The voltage is 5v for both the RPI and clean side. 

I can’t work it out. 

[allo.com]

On 9/7/2019 at 8:11 PM, jcbenten said:

l

Hi

 

  sorry our tech guy is out until tomorrow (personal issue), so answer will be delayed. For my part , I suspect a faulty unit , it seems that you are doing everything right . PM me with your order number and tommorow after review by main engineer we can ship you a replacement .

[Andrew Neville]

I have replied by email to Jestin Joseph.

[onionhead]

I am having a similar issue with my Allo Digione Signature, no sound. Rpi 4 with moOde player with standard RPI 4 wall wart connected to dirty and Nirvana connected to clean side. Had  this unit since late August 2020. Beginning in November seemed the audio output didn't sound correct and would play for several minutes and then stop. I would reboot the RPI and most times that seemed to work. However, at this point I am not able to have any audio output. Any suggestions?

[gadio4533]

You may have to change the audio output from your tv to PCM from digital. My dac doens't support the video digital formats.