PSA: Be Careful Dealing With Uptone Audio

[charlesphoto]

A few months back my LPS-1 bit the dust due to a tree downed on an electrical line down the street. First piece of electronics this has ever happened to, but you know, it does happen. It still had a month of warranty on it, and Alex said it could 'maybe' be repaired, but he also offered me a 1.2 for $275 including shipping and charger. I took him up on it and the sound of my oM it's charging is better than the LP-1 so count me as happy. 

 

In the case of the original poster, I can't think of many companies that when presented with a used piece of their equipment for repair (esp one that looks possibly abused) don't just say 'sorry' you took the chance buying used, you lose, pay for the repair or a new unit. 

 

IME, it's sometimes the clients who want/expect the most for the least that can turn into the biggest PITA's. 

[charlesphoto]

13 minutes ago, Jud said:

Yep - Alex knew that’s what he was taking on when he made the warranty transferable, but that’s the way he prefers to do business.

 

Oppo repaired my used BDP-83 twice for cost of shipping. Simple drawer repair but nonetheless, and it was a modded to play international model at that. Nikon, on the other hand, won't even repair a used item if it wasn't originally bought in the country. When Leica lenses needed coding for their new digital M bodies, the turnaround time was over eight weeks. I sent in my 28mm, and eight weeks later I got it back - coded as a 24mm! Another four weeks they set it right (still charged of course).

 

Life and service don't come to you on a silver platter - millennial! ;). Which totally reminds me of a customer I need to make right due to a whole bunch of shipping errors, all on my part  in a dis-organized spot in my life. It happens. In the end I'll make little to no money on the transaction but it still needs to be made right and the buyer has been extremely understanding and patient (only talking a couple hundred bucks, but still). 

 

The "PSA:" think twice, three or many more times before airing your dirty laundry on social media. Or at least approach it with some measure of moderation and insight to begin with - keep in mind in this day and age of social media, people's livelihoods, let alone world events, can hinge on a tweet or forum post. And company to customer need to be careful as well. Even if you're in the right, potential future clients may just want to avoid any drama altogether. This applies more to personal service (I'm thinking of photographers, designers, chefs, contractors, etc etc) than selling electronics that are great value, cutting edge and fit new and unthought of niches such as Uptone does, but something to think about nonetheless. 

 

 

[charlesphoto]

1 hour ago, tapatrick said:

LOL! I joined a local neighbourhood social media forum presented as good for the community etc. I lasted a week on there as it wasn't benefitting anyone...

 

Oh man , a whole week? I lasted about two days... talk about call out culture to the extreme! I thought some NIMBY was going to call the police on me for just daring to be on the forum.