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Found 7 results

  1. Just a cautionary note for anyone wishing to purchase anything from Uptone Audio. Over the past 3 or so years I have owned an ISO Regen, two LPS 1's and two LPS 1.2's. When they work they are OK. However, when they do not, you cannot really count on any meaningful support from Uptone Audio - under warranty or not - and even more so if you are not in the US. One of my LPS 1's failed during the warranty period after less than a year of use. It would not output anything. I contacted Alex Crespi of Uptone who arranged for a replacement. I shipped the faulty LPS 1 back (costly). I received a replacement in about a month. The replacement I received had dings on the case that were not there in the first place. I just chalked it up to shipping issues. Two months later, the replaced unit failed again. It would not light up. It had more than a year left under warranty. I contacted Uptone again who requested I ship it back again for replacement. However, they discouraged it and proposed a credit of US$185 towards the purchase of a new LPS 1.2 in lieu of the warranty on the unit which faltered so quickly after it was replaced. Upon further questioning and correspondence with Uptone, it came to light that they had not repaired the unit I had sent in for warranty replacement with new parts. Instead they had replaced the board with parts culled from used and returned units previously sent in for trade in or repair purposes. In short, the warranty is tantamount to having your unit replaced with a used one which may or may not have been faulty in the first place, which they claim to have "tested". It is no surprise that the unit faltered so quickly after their supposed warranty replacement then. As such, their so-called warranty replacement is pretty much flawed. Alex got defensive and quoted some self-derived metric about the failure rates of their products being extremely low and put the cause of successive failure in my units down to my bad luck. He also said that I had electrically damaged the unit which is baffling since I had used it only with their supplied OEM Meanwell switching power supply which still works fine up till today. To date, in the last 20 or so years of being in the hi fi hobby, these Uptone products are the only ones to have malfunctioned so badly. Wishing to cut my losses and to avoid having to ship the faulty unit back to the US at costly charges when the "warranty" replacement would most likely fail again shortly, I paid the remainder towards a brand new LPS 1.2. Alex made it clear that he would not assist with repair of the faulty LPS 1 and I disposed of it. I received a shipment of the LPS 1.2. However, when I unpacked it, the unit had a clear rattling noise when removed from the box. Upon closer inspection, there was a slight scratch on the front chassis plate and the screws were badly stripped. It was pretty clear that Alex had shipped me a used unit or one that had escaped their seemingly lax quality control. I contacted Uptone immediately and requested that they make arrangements for their carrier to collect the unit from me for return to them and replacement of a brand new unit to me. Alex admitted to their negligence citing size slippages and disparities in their OEM case specifications which caused the misfit and rattling noise and worn out Torx screwdrivers stripping the screws. He was certainly aware of the issues affecting the unit I was shipped. However, he refused to do anything about it. He suggested that he would send me some screws and that I open up the unit myself and mount some electrical tape inside the case to stop the rattling noise. Again, he seemed to be fully aware of the issue and how to fix it. Unfortunately, I am not technically inclined nor do I own a Torx screwdriver. To render those fixes I would have to pay a technician to do so. This is rich considering that I had paid for a new and finished product and was shipped a used and/or damaged one. I wrote back to insist on a replacement unit being sent to me and that Uptone arrange to cover the return shipping costs to themselves. Again, Alex refused steadfastly and got hostile, saying that I was taking advantage of them. How exactly am I taking advantage? I paid full price for a new and finished product - that is all I expect, no more and no less. Alex also stated that he did not wish to lose any money on this sale even though Uptone offers the best customer service possible. His final offer was that I return the LPS 1.2 to them at my own cost and that he would refund me the US$250 I had paid meaning I would have to write off the US$185 credit value on the disposed LPS 1 which he is contractually obliged to repair but had refused to assist me with. In this whole experience with Uptone, Alex strikes me as someone who is simply full of excuses. He pays lip service to providing good customer service but it is really just marketing talk. When it comes to the crunch, he fails to deliver but instead makes excuses and puts the blame on anyone but Uptone and himself. Outrageously, he even believes in his own self manufactured press. I recall earlier correspondence with him on why the Uptone ISO Regen would disconnect from my DAC for no reason, requiring that I unplug and replug the DC cable from the Uptone LPS 1.2 for it to work again. Not knowing that I was powering it with a LPS 1.2, he began by questioning the power supply I used. When told it was a LPS 1.2, he blamed the issue on the Silanna chip Uptone used in the ISO Regen - after all, it was an Uptone supply and he could not blame that anymore. I mean you manufactured this product, sourced and supposedly tested the parts and then sold it to the customer as a finished product for good money. The sheer lack of responsibility, ethics and professionalism! As an example of Alex being purely a marketing act, you can see on the Computer Audiophile forum how he derides Sonore's optical module and Optical Rendu, since Uptone now makes a competing product. Recall, Uptone came into existence making derivative products such as USB fixers and power supplies to be used with Sonore's series of streamers - the hypocrisy of it all. I appreciate that others may have had a good experience dealing with Uptone Audio but unfortunately, that hasn't been the case with me. Uptone strikes me as a bucket shop. There are lots of cottage industries and artisanal products in hi fi and that is fine and good, so long as they are run with honesty, integrity and professionalism and not at the expense of unsuspecting customers. Pete of Triode Wire Labs is a great example of a fine one man show company who provides great customer service. Uptone is definitely NOT - YMMV!
  2. View Classified Uptone Audio ISO Regen + 2 x USPCB's For sale is my ISO Regen. Includes: - original box, - two (2) USPCB USB A > B adapters (one "standard" version, and one 90-degree angle USB B plug version for vertical placement of the ISO Regen/other USB devices) - upgraded power supply to the Uptone Audio-branded SMPS instead of the original, older Meanwell SMPS that came with the unit. The Uptone Audio-branded SMPS is one I have left over from a now dead Ultracap LPS-1, and should be at least a nominal improvement over the Meanwell stock supply. Still, I used the ISO Regen with multiple LPS's, including a LPS-1, a Teradak 30W, a Linear Solution LPS-912, and a Paul Hynes SR4 Turbo, which the ISO Regen scaled to very well and improved which each higher quality LPS it was tried with. I am only selling because I upgraded to a far, far more expensive SOtM tx-USBUltra Special Edition, and the ISO Regen is just sitting around. Given that the SOtM is literally over five times as expensive, the delta between the two of them is definitely not as big as you would expect, especially when you power the ISO Regen with a very good LPS. Priced low for a quick sale, but will entertain all offers. Price includes shipping in CONUS. I am the third owner. Seller internethandle Date 01/14/21 Price 160.00 USD Category Accessories
  3. I have simplified my digital chain recently, and have an Uptone ISO Regen unit, for which I am seeking a good home. The ISO Regen needs no further introduction on CA. This unit comes with a standard USPCB USB A>B adapter. There is no included PSU. Please see my listing for the Uptone LPS-1 for the perfect companion PSU for the ISO Regen. I am also offering both at an attractive combo price. MSRP Prices: $325 Asking Price: $260 Combo Price (with LPS-1): $550 Terms Payment via PayPal Price includes USPS Priority shipping within continental US only, and PP fees I will consider international buyers, but they must cover actual shipping and international PP fees.
  4. I have recently changed my system topology and no longer need my ISO REGEN and UltraCap LPS-1. The ISO REGEN is in like new condition (9/10). The LPS-1 has never been used (10/10). These units include all the original packaging and accessories: ISO REGEN / Standard for normal horizontal REGEN position USPCB A>B adapter for connecting ISO REGEN to DAC USB cable UltraCap LPS-1 with 7.5V/2.9A worldwide-voltage compatible “energizing” supply and 45cm AC cable 70cm, 16awg, DC cable with 5.5mm x 2.1mm plugs at both ends for connecting LPS-1 to ISO REGEN MSRP: $670 Asking Price: $500 Terms: Payment via PayPal Price includes USPS Priority shipping within continental US only and PayPal fees International buyers must pay actual shipping cost
  5. I have recently changed my system topology and no longer need my ISO REGEN. It is in like new condition (9/10). This unit includes the original packaging and the following accessories: • ISO REGEN / Standard for normal horizontal REGEN position • USPCB A>B adapter for connecting ISO REGEN to DAC • USB cable The ISO REGEN pairs very well with streamers like the microRendu and sMS-200. MSRP: $325 Asking Price: $250 Terms: • Payment via PayPal • Price includes USPS Priority shipping within continental US only and PayPal fees • International buyers must pay actual shipping cost
  6. mint, w/ box and papers. $260 w/o power supply, shipping, or paypal fees
  7. I changed direction at the start of the year and have some great kit that's gathering dust and is in need of a loving home. Need to get rid of it to get some cash back and get my girlfriend off my back :-) I don't have boxes or original power supplies for any of these and as such they are heavily discounted to what I think are very reasonable rates for ease of sale. Shipping to UK or European countries included in the price. All in perfect condition other than the SU-1 which has minor signs of wear and tear from opening it up to do the kitsune modification Singxer SU-1 DDC. Modded with the Kitsune kit to bypass the original power supply and power it with a suitable 5v DC power supply such as LPS-1, iFi Ipower etc. £150 - SOLD Sonore MicroRendu - Upgraded to the 1.4 board by Martin Smith of Vortexbox UK. (the upgrade cost £250) £400 - SOLD Uptone Audio ISO Regen - £175 - SOLD Wireworld Platinum Starlight 7 HDMI Cable (30cm) - £275 - SOLD QNAP HS-251+ 2 GB RAM 2 Bay , Silent NAS Enclosure (no SDD) - £150 (The QNAP is the only item above where I will provide the power supply) Photos to follow. Thanks for reading. Cheers, Alan
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