Official Qobuz Issues Thread

[AnotherSpin]

7 hours ago, Richter Di said:

 

Do you thinks this an appropriate solution? I should invest in a VPN solution, create a fake US account, just to get hold of the media partner playlists. Shouldn’t Qobuz as a service make them available for their customers wherever they are in the world?

 

It is available anywhere once you subscribed. 

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7 hours ago, matthias said:

 

@David Craff

 

Hi David,

 

please can you comment on these issue.

I did not receive so far any feedback from Qobuz.

The request was one and a half year ago.

 

Thank you

 

Matt

 

 

[AnotherSpin]

8 hours ago, matthias said:

 

May I ask where you are located?

I already checked Qobuz via Audirvana, I do not have it in Germany.

 

Matt

 

UK account

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7 minutes ago, David Craff said:

 

Hi,

 

Sorry, can you give me a link to the initial issue ?

 

Everything is ok, it was my answer about non-availability of particular album :-)

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6 hours ago, Tinnitus Andronicus said:

This guy does not look like Oliver Nelson...

 

https://www.qobuz.com/us-en/interpreter/oliver-nelson/download-streaming-albums

 

Yes, this is Oliver Nelson...

https://www.insomniac.com/music/artists/oliver-nelson/

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12 hours ago, Tinnitus Andronicus said:

 

Okay, so there are two guys bearing the same name... but that white guy is not the same musician as the one who made all those great jazz recordings that are shown on the artist page.

 

Of course. Are you trying to ask computer to be as smart as you are? Beware, you can get what you're asking for 😉

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5 hours ago, maramara said:

 

I fail to understand why these people feel the urge to tell paying customers what they should do or not when they don't even work for the company 😆 (oh wait, I know: it's called loving bullying other people)

Having 100GB of music on a player is a perfectly fine thing to do and asking Qobuz to use a better way to encrypt their file is also perfectly fine, instead of clogging filesystems.

 

My iPhone XS takes more than 1 second to open the list of offline albums and I have only ~40 of them, in mp3.

 

There is no point in commenting on Rando's posts. It's beyond common sense.

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1 hour ago, firedog said:

When Chris wants to tell us that, he can. I don't think you are Chris.

 

He's not Chris, he's a rando. It's most probably some kind of early generation computer bot, still not very evolved, what  is evident in his confusion and inability to think clearly.

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25 minutes ago, The Computer Audiophile said:

Anyone else think the Qobuz app on iOS has gotten really slow lately?

 

Just checked, Qobuz app works as usual, Eastern Europe.

[AnotherSpin]

4 hours ago, The Computer Audiophile said:

If one person thinks your posts are cryptic, then it’s his/her problem. If “everyone” thinks your posts are cryptic, then it’s your problem. We are far beyond just one person in this case. 

 

I don't think rando's posts are cryptic. 

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2 hours ago, Musicophile said:

One major annoyance I have with the iOS app is that it keeps forgetting my genre selection. It used to remember my favourite genres, now I have to select them every single time I open the app. 

 

Most probably the app politely hints that it's time to check out new releases in genres that haven't been given the attention they deserve...🙃

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18 hours ago, David Craff said:

 

Of course

 

I access Qobuz with Naim app. Will it be possible to continue after Qobuz Connect implemented?

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On 12/4/2022 at 4:00 AM, One and a half said:

Almost mono, or such a collapsed sound stage enough to be mono. This is the result of noise artefacts entering the system interfering with timing of left and right information. The network is the same, i.e. router, switches, DX Filters Ether Regen, JCAT NET XE, renderer. Only difference is the modem where the Qobuz streaming comes from versus the local files on a Windows File Server. 

 

Can't do much about the cable modem, it belongs to the ISP, other than power it from a linear power supply and add a DX filter between it and the router. Currently the router and modem share the same Meanwell open cage type SMPS rated at 12V 10A. Will it help, not so sure, other than to add shielded network cables, more loop problems.

Mind's made up, Qobuz to the bin, already cancelled the free trial. 

 

In my case replacing default power supply units with LPSU for each the router and ISP's optical cable to home network’s ethernet converter significantly improved the sound quality not only for Qobuz, but also for the computer's local files playback. 

[AnotherSpin]

3 hours ago, One and a half said:

Yes, the noise is 'getting in' via a backdoor, there are two pairs of DX filters arriving this week. First spot is between the modem and router, the next from router to file server.

It may help, however filters would be a problem of its own. BTW I am happy with Qobuz, sounds fine to me 🙂

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Blomstedt's set of 9 Bruckner Symphonies has only Symphonies 1-4:

 

https://open.qobuz.com/album/xcbq1az28k6hc

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3 hours ago, Polyglot said:

Well, the search function for classical music is now completely broken. When searching for a composer we get all sorts of garbage, spammy results such as 'Dinner with Debussy' and 'Chilling with Mozart' and the good albums are buried deep among them. It is now completely useless to try to find quality recordings. This is awful. It makes using Qobuz nearly impossible for classical music listeners. What a way to destroy something good. Qobuz is dead for classical now.

 

Sorry your experience is not satisfies you. Mine is quite different. I listen to classical music in Qobuz all the time. Yes, sometimes there are some inconsistencies in search, when, for example, a certain album is not featured by the names of conductor, but by the name of one of the soloists. But the overall experience is fine. As a whole classical music is very nicely represented in Qobuz. Most of the time I find 9 out of 10 recordings that interest me. And, extra importantly, I find a lot of great albums that I didn't know. There are a few important labels missing, like Hyperion, but that's not Qobuz's problem, most likely. Perhaps some classical music positions are more widely represented in iDagio, but the functionality of iDagio is much weaker for me, I can not use it with the same ease in my audio set as Qobuz. 

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3 hours ago, 111MilesToGo said:

On the Search functionality: Maybe some truth is in between the three recent points of view - if there is something like truth at all in a subjective field as customer satisfaction is.

 

Yeah, Qobuz us the best we have, in particular for classical, also for jazz.

 

But Search is and has been somewhat quirky. Myself, I have also learnt how to mitigate the quirks and arrive at something useful, maybe like 75% of the time or more.

 

However, you happen to find unreasonable things, too. Maybe it got more quirky recently. Take that ”Beethoven 7 Kleiber“ example. In the iOS App 6.12.0 on iOS 16.1.2, Germany, I get:

- ”Best results“: Daniel Barenboim (artist)

- ”Albums“: An appropriate list of results

- ”Artists“: None found

Not satisfying, but it can be handled.

 

What I find more disturbing is: The general Search in the whole catalog accepts more general search texts like the example above. However, the Search in My Favorites is very restricted. Already ”Beethoven 7“ yields ”No results“, as does ”Beethoven Kleiber“. I can enter only one keyword to search for. Or I can enter an exact album title or artist name.

 

Plus, all Search functions are fault and typo intolerant.

 

Just my 2 cents. But that ”Qobuz is the best we have“ holds for me. Thanks.

 

If you enter the Beethoven 7 Kleiber, you should get mixed results. There are two different Carlos Kleiber recordings, on DG and Orfeo, and Erich Kleiber recordings too. So you probably shouldn't expect a single correct answer in the artist column... I agree, though, that Barenboim popping out as an answer seems like crap. Poor AI, unable to choose between father and son, tucks in the first random name, and not even the valid recommendation.

[AnotherSpin]

1 hour ago, 111MilesToGo said:

Maybe I wasn‘t clear enough, sorry. The valid result for ”Beethoven 7 Kleiber“ on DG in HiRes is the first one on the ”Album Results“, just as desired. And bringing out both father and son Kleiber is desirable, unless I had specifically asked for Carlos. So no, it‘s not bad, except for Barrnboim as”Best result“.

 

As I said, if you start a search for Beethoven 7 Kleiber you will not get the correct result in the "artist" column, for the reasons mentioned earlier. So there is nothing to speak of, imho.

[AnotherSpin]

The search results for "Maurice Ravel" look different in my case:

 

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Very similar to my iPhone Qobuz app. 

 

 

However, I use iPhone Naim app more often, which includes Qobuz:

 

 

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In my Qobuz app, the beginning of the Claude Debussy discography looks quite different. It seems Qobuz is much smarter than we thought, and intentionally gives good results only to users who value service? 🙂

 

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I have Qobuz 7.0.0-b005 (Intel) on old MacBook Air running High Sierra. All works fine.

 

Also checked on old mac mini with Catalina and same updated Qobuz version  - ok.

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I have problem accessing Qobuz from my home wi-fi network. I am getting error notification when trying to access from both my computer and my phone, either with Qobuz app or Naim app:

Could not login

Proxies and VPNs not allowed.

 

I do not use any VPNs or proxies. The technical support of the ISP confirmed they do not use any of such as well. With the help of my ISP I changed the IP (last tree digits) several times, it didn't help. Everything worked properly for several years before that. From other wi-fi networks at other places or from mobile data in a smartphone login works ok at the moment, the problem with login only in my home wi-fi network.

 

What can be done? 

 

[AnotherSpin]

36 minutes ago, The Computer Audiophile said:

Can you access the Qobuz website and login to the web site? Just trying to narrow it down. 

 

I guess so. In fact, Qobuz app also opens, I can see front page. But when I try to open any of the albums, the logo in the middle spins and nothing opens. The albums in offline library can be played. I can also open menu from top far right. If I try to open Qobuz in smartphone with wi-fi on or through Naim app, an error message appears. At the moment I am not at home, and I can play albums from Qobuz with wi-fi network here from both mac book and iphone. 

[AnotherSpin]

Contacted Qobuz customer support from Qobuz app menu last Saturday. No reply at all. As per now there is a notification in support's chat window which tells: "not seen yet" in reply to my messages... So I can not listen to  Qobuz at home since last week. Does anyone know how to reach them?