Popular Post Priaptor Posted January 9, 2020 Popular Post Share Posted January 9, 2020 I haven't posted in some time and occasionally drop by to see what absurd threads are getting some attention (and I am rarely disappointed) but this one is up there. As an end-user of Uptone, I have to say Alex and crew have been one of the best I have ever dealt with. If there products aren't to your liking, so be it, but from my perch, they give some of the best bang for the buck and I haven't been disappointed with any of their products and I definitely haven't been disappointed with their service. In a hobby where so many disappoint with service Uptone is definitely NOT one of them. From my perch, the complaints seem absurd and John's response, while overly detailed, demonstrates his passion for his products as well as his good name. Just my two cents. Jud, FIndingit, Ben-M and 5 others 6 1 1 Link to comment
Popular Post Priaptor Posted January 10, 2020 Popular Post Share Posted January 10, 2020 8 hours ago, mikey8811 said: Here is more of Alex's "transparency" posted on another board. At least the poster had the consideration to redact and block out personal details from the emails unlike others. "Sooo, not to get into he said she said here but I had a very similar experience with uptone audio. I on the other hand purchased all new direct from Alex products. This is my experience without bogging down into great detail. 1- several times my purchase was delayed even though product was paid. This happened on more than one occasion and occurred for two products I purchased. 2- I two had an iso regen fail and it was replaced after much bantering back and forth. So great but here’s an excerpt of correspondence; Hi ——- So let’s exchange the circuit board in your ISO REGEN for a new one (SQ is better, but we are not publicly discussing that since it is an in-line change; and one can tell version only by looking at the board). Please mail just the IS REGEN (no PS or cables; and no special box—packing material/retail box is not returned) back to us at: UpTone Audio LLC4647 Indian Peak RoadMariposa, California 95338USA We will install a brand new board (so it will need some “break-in”) and ship back to you right away. Please include a note in the box. Thanks and have a great weekend,—-—— I took issue with this statement “the sound quality is better but we are not publicly discussing it” this is where I started to get turned off from uptone products as it was disclosed to me that the early chips had issues and the third version was finally up to snuff. I’m not a fan of being a test bed for equipment from a company and it seams this is what was happening. 2: I also had an lps1.2 fail and again it was replaced and much like the op the replacement came back dinged up and looking used (in Alex’s defence he sent new end plates) again some correspondence; Hi ——- Thanks for your thoughtful feedback. Yes, we can certainly improve in some areas. The LPS-1.2 issue was tough because:a) It took us a while to figure out why it was happening;b) It only occurred on about 5% of the units in the field, so we did not feel the need to alarm people (audiophiles are a skidish bunch and the LPS-1.2 is really our “cash cow”). Even a failing LPS-1.2 could never harm an external device. Simply not possible with the safety design measures that are part of the product. So the possibility you raise was never a possibility—another reason we did not feel compelled to issue a formal alert. Such was considered carefully. I’ll pick out and mail a nice pair of end panels for you. I assume that you have a Torx T10 size driver bit handy to remove the screws? All the best, ——— again there was a issue with the product and failure rate. At the end of the day I sold all my uptone gear including a js2 and moved on. Alex seams like a really nice guy but parts of his business model seam a bit off. Just putting it out there that the op may seam vengeful but there is some merit in his dealings. I can't read your whole post BUT regarding "sound quality being better but not publicly discussing it" issue, let me say, I have been very close to many manufacturers over the years and this is the business of the hobby we choose to purchase from and it is at no fault of the end-manufacturer like Uptone. This is the same with manufacturers of speakers, amps, etc. They often don't have control over what the parts manufacturer are using or should I say changing and these parts suppliers often look for "better" or "cheaper" ways to manufacturer so and end manufacturer like Uptone, Audio Research, Magico, CH, Wilson, Raidho, take your pick is at the mercy of those manufacturing parts for them. Very often it is an "unannounced upgrade" because it's not really an upgrade with version change it's just the way it is in this hobby; and quite frankly in most industries relying on parts from others. Would you be happier if Alex did what some others in the business do, when they can no longer get the "original" parts for their design and announce a "version" change, with a new higher price rendering your product less valuable? Yes there are many manufacturers I know of, rather not name them, when faced with "new parts" because the old ones are no longer available immediately announce a version upgrade, making the almost identical product obsolete and charging more for the new one. lmitche, firedog and EagleKent 2 1 Link to comment
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