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    Chord Chordette Qute EX DAC - Update

    thumb.jpg(Computer Audiophile Contributor Ted Brady completes his thorough review of the Chord Qute HD / EX with this final update. I don't think there is anyone in the industry with more insight and time spent with this DAC than Ted. His original review of the HD and two updates can be read HERE. Below is Ted's wrap up with incredibly high praise for the EX. - Editor)

     

    I have owned the Chord Qute EX (aka EX) now for a couple months (arrived Feb 10) and wanted to wrap up my feelings about this DAC; i.e what is different about it from the HD I reviewed above, and what additional information or impressions I have of the Qute DACs since last writing about them.[PRBREAK][/PRBREAK]

     

    But first I must mention what is different about my setup since demoing the HD. As an obsessive audiophile (and reviewer) I keep trying to improve things for the long-term, and that journey can often have some bumps where, in the process of replacing pieces, the sonics take a temporary hit until the system is adjusted for, or break in of the new pieces are completed. (This does not include those purchases that just didn’t work out or took my system backwards…those bumps truly exist but are not worth writing about unless it’s valuable lesson.)

     

    So as the HD was leaving my system late last year, and before I bought the EX 6 weeks later, I committed to doing some improvements to my music server (source) end. This project will have its own article/review, but suffice it to say that the changes in presentation were almost daily. The variables involved (internal SATA cable wiring, changing out the PCie USB card, demoing USB cables, optimizing the Windows 2012 OS via Audio Optimizer) were, in hindsight, too numerous to expect a smooth transition.

     

    During this process the EX shows up and I begin the arduous task of 24/7 break-in (boy, life is tough, huh?). Like the HD, I plug in my Hynes SR3-12 as its external power supply. Unlike the HD, which was not mine nor was a brand new unit when I demo’d it, the EX began life as an average DAC with somewhat congested soundstaging and a slightly bloated lf. My Meitner was my go-to…and go-to it I did. I moved the EX to a secondary system for awhile, to let the apparent gremlins have their way for another 200+ hours. A few days in I did the addendum above where I mentioned that the first big change in the EX is the Windows driver, allowing for 24/384k and DSD128 via USB. And early on the USB seems to have “caught up” to the sonics of the SPDIF. Hindsight tells me this might have had more to do with my aforementioned server upgrades, but more on that in a minute.

    After a good 10 days of 24/7 test signals (XLO burn-in track 9, etc) mixed with all sample rate recordings (a lengthy playlist put on repeat) I put the EX back in the main system and let it settle. Now we have something! The EX is one amazing DAC, with the PCM performance I remember from the HD, along with slightly better, more immediate (better leading edge) DSD performance. And although it also plays my DXD and DSD128 stuff I am less enthusiastic about that since I don’t find myself going to those sample rates on a daily basis. But they are there whenever I need them, and the EX plays them flawlessly.

     

    So….what about the SPDIF vs USB issues that seem to show so easily on the HD? Well, as in the HD review I first used my own $250 Matrix X-SPDIF (24/192 and DSD64 capable via DoP) and try and try as I might I don’t really hear anything about the SPDIF (RCA coax in from X-SPDIF BNC out) that makes me want to use it. Why….well cuz it doesn’t work. ?? I then realize something that may change my whole theory on this USB vs SPDIF Chord debate….the X-SPDIF needs 5V from my USB card. I have installed the new JCAT (from the makers of JPlay) USB card, which among its amazing capabilities is the flexibility to have one or both USB ports powered or unpowered (the card itself is powered via 3.3V internal PCIe). So I reconfigured the card to have the lower port powered by my same external Red Wine Acopian 5V that powered my PPA card (the one used in the HD review). Voila. The Matrix X-SPDIF sees the DAC and away we go. Except, again… try and try as I might I don’t really hear anything about the SPDIF (RCA coax in from X-SPDIF BNC out) that makes me want to use it. In fact, it sounds a hair less immediate and a hair less resolving. ?

     

    So I waited for the Audiobyte Hydra-X Plus, a new upgrade from their Hydra-X..a vaunted USB/SPDIF converter from the mind of Nicolae Jitariu and the folks from Audiobyte in Romania. This converter is powered and has several nice features including I2S (remains unused for me) and is one of few external SPDIF converters that can go to eleven, er, 24/384k (and therefore also supports DSD128 via DoP). This is a very nice converter for under $1k, has the support of several folks here on CA, and is built well, etc. However, I still don’t hear the improvements that would make me want to deal with the extra cabling etc. That is, until I decide to plug the EX USB back in to the powered port 9rather than the now preferred unpowered port) of the JCAT card. NOW the USB is relegated to second class citizen and the SPDIF converters show a slight improvement (X-SPDIF) to clear improvement (Hydra-X Plus). But when I switch back to the unpowered port (each port can have filtering on and off, via jumpers, too, by the way) it becomes obvious that this signal path (USB unpowered) is the way to go for the Chord Qute EX to shine its best.

     

    My conclusion (early and with few variables I realize) is that we are hearing the Chord’s isochronous USB receiver’s susceptibility to RF. And Rob Watts, Chord’s own designer of the DAC, agrees with me. He can’t find any logic in why SPDIF would be that much better expect for the slightly better isolation from RF (and thinks if that’s the case try toslink, even more galvanic isolation). He dismisses any jitter talk, as he claims his jitter reduction in the FPGA design is equal across all inputs. But he does admit that maybe the USB chip is susceptible. However, I’m not sure why powered USB ports would harm this DAC if the damn thing doesn’t use 5V anyway. That continues to be a head scratcher.

     

    So, to date the EX is my go-to reference DAC, using either the TotalDAC D1 USB cable or the JCAT USB cable (both state of the art, but different presentations…article due soon). In either case the port of choice is the JCAT USB card’s unpowered unfiltered port. The blackness from which music emanates is really quite amazing, and I find this almost-imperceptible noise floor to be the foundation from which better timbres, better timing and better spatial cues are now more evident. Oh, and the biggest benefit, to me, is the ease and lack of fatigue when listening.

     

    Now comes the most frustrating part. Is it worth it? Is it worth buying the EX when one realizes that over 2X this incredible Chord FPGA horsepower is available in a newer but portable design called the Hugo? Is the lack of creature comforts (like my having to use the preset-but-not-bypassed 2V RMS line out for my preamp when the actual output is more like 5V, or having to fiddle with micro switches and tight RCA connections and mini-USB adapters) worth going to a platform where the growing sentiment is that Rob Watts has stuffed a $20k DAC into a portable case? I am about to find out next month. I hate this hobby. ☺

     

     

     

     

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    Ted Brady

     

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    Word to the wise, I pushed in my HD USB connector on my Hugo, if you look at the inside picture of the Hugo, you will see that the usb connector is being held on to the circuit board by two soldered points, for a dac that's going to be handled quite a bit, I would've thought the attachment would've been more robust. I just wanted to give everyone a heads up on that potentially fragile connection.

     

    Thanks for this information, I was considering the Hugo for portable use, but reluctant due to the price. The method for securing the USB post for portable use is not good enough, there doesn't seem to be any other locking or supporting mechanism either to secure/support the connector to the frame.

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    Thanks for this information, I was considering the Hugo for portable use, but reluctant due to the price. The method for securing the USB post for portable use is not good enough, there doesn't seem to be any other locking or supporting mechanism either to secure/support the connector to the frame.

    I didn't mean to scare you off, if you're aware and careful a mishap could be avoided, if you were unaware, then an accident might happen. It is flimsy and care should be taken, that's all I wanted to get out there, btw I am keeping my Hugo the sound is just too good to let go for me. I am going to put it in a relatively permanent safe place, hook it up, and leave it.

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    Yes, all my references to my Hugo will be as a stay-at-home DAC, hooked up to the big rig. But...Sonic77, your heads-up on the USB connector is a good one, and should be forwarded to Matt and company at Chord. This thing is supposed to be ready for portability (and everything that implies).

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    Yes, all my references to my Hugo will be as a stay-at-home DAC, hooked up to the big rig. But...Sonic77, your heads-up on the USB connector is a good one, and should be forwarded to Matt and company at Chord. This thing is supposed to be ready for portability (and everything that implies).

     

     

    Been very busy. Ted please send me the contact information to Matt at Chord, I'll let him know of my experience with the Hugo and the company where I bought it from, the guy told me not to call and check on the status of my Hugo, amazing, B.S. I will be calling and checking up, often, at first I was forgiving, now the gloves come off.

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    If I read you right Sonic77, you're less than thrilled with Chord rep. I have solicited product comparative comments from multiple US Chord "dealers". Suffice it to say, they're "all over the map". My impression is they all take directive from Bluebird, the importer. Interesting, comments here lead me to believe you fellows prefer to "dial direct".

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    Been very busy. Ted please send me the contact information to Matt at Chord, I'll let him know of my experience with the Hugo and the company where I bought it from, the guy told me not to call and check on the status of my Hugo, amazing, B.S. I will be calling and checking up, often, at first I was forgiving, now the gloves come off.

     

    Matt Bartlett can be reached here: [email protected]

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    Wisnon, I would like to see both PCM & DSD compared.

     

    Word to the wise, I pushed in my HD USB connector on my Hugo, if you look at the inside picture of the Hugo, you will see that the usb connector is being held on to the circuit board by two soldered points, for a dac that's going to be handled quite a bit, I would've thought the attachment would've been more robust. I just wanted to give everyone a heads up on that potentially fragile connection.

     

    OK Sonic, I did look here : The impossible Chord Hugo - Sound News

    And with the pictures of the innards, yes the USB ports looks flimsily installed.

    So un-Chord like, as their products are normally built to battle tank standards.

    They need to correct that! Mr Franks.....

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    I confirmed with Matt at Chord that Rob's comments about 5V and Hugo were correct...i.e it does need a trickle-to-5V to simply activate the HD USB receiver (which is then battery powered internally). Signature8's SOtM card must be getting a trickle from somewhere. Weird.

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    So as I set up my Hugo (for another article, down the road) I am finding a few things that are surprising.

    1) I should have known better but it seems the Hugo relies on the USB 5V from the computer/source (makes sense since its powered by its own battery and meant to be portable). This squashes one feature I liked in its Qute cousins; an ultra-clean unpowered USB signal. I am forced to use the linear powered port on my JCAT USB board, so I will make sure I filter it too.

    2) some of my favorite analog interconnects don't fit, so I am reconfiguring pre-to-amp cables for dac-to-pre cables. No big deal, but I liked the former combo slightly better.

    3) I do not have a micro USB adapter yet so I am first going to listen via coax in (Matrix X-SPDIF accepting my JCAT or TotalDAC D1 USB cables without adapter). Chord supplies a USB A to micro b USB cable but it is nowhere near the quality of my fave audiophile USB cables. I used it simply to install the USB drivers for down the road (and confirmed they worked), but currently my pre-installed Matrix X-SPDIF USB driver is in command now.

     

    Out of the box: never heard a more flavorful, timbre-rich DAC in my life. It is not Wow value, just very musical. Soundstage with Matrix is a bit narrow right now. Caveat: this is 2 hours into life, and the X-SDIF box was cold and unused for awhile too.

     

    Coolhand...you have a PM response.

    Ted,

    What color is the inside packaging. I have seen while and black. Not sure what the difference is...i suspect the white is the one with the older casing...

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    So as I set up my Hugo (for another article, down the road) I am finding a few things that are surprising.

    1) I should have known better but it seems the Hugo relies on the USB 5V from the computer/source (makes sense since its powered by its own battery and meant to be portable). This squashes one feature I liked in its Qute cousins; an ultra-clean unpowered USB signal. I am forced to use the linear powered port on my JCAT USB board, so I will make sure I filter it too.

    2) some of my favorite analog interconnects don't fit, so I am reconfiguring pre-to-amp cables for dac-to-pre cables. No big deal, but I liked the former combo slightly better.

    3) I do not have a micro USB adapter yet so I am first going to listen via coax in (Matrix X-SPDIF accepting my JCAT or TotalDAC D1 USB cables without adapter). Chord supplies a USB A to micro b USB cable but it is nowhere near the quality of my fave audiophile USB cables. I used it simply to install the USB drivers for down the road (and confirmed they worked), but currently my pre-installed Matrix X-SPDIF USB driver is in command now.

     

    Out of the box: never heard a more flavorful, timbre-rich DAC in my life. It is not Wow value, just very musical. Soundstage with Matrix is a bit narrow right now. Caveat: this is 2 hours into life, and the X-SDIF box was cold and unused for awhile too.

     

    Coolhand...you have a PM response.

     

    What color is the inside packaging. I have seen two different packaging colors. White and black...i suspect white box is the old version and the black box is the one with new casing.

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    OK Sonic, I did look here : The impossible Chord Hugo - Sound News

    And with the pictures of the innards, yes the USB ports looks flimsily installed.

    So un-Chord like, as their products are normally built to battle tank standards.

    They need to correct that! Mr Franks.....

     

    testing...unabble to post

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    Ajay556,

    The box is black and is shown in my attachment picture found one post above the one you quoted me on.

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    Ajay556,

    The box is black and is shown in my attachment picture found one post above the one you quoted me on.

     

    I meant the inside box color. The pic only shows the outside which is black. Once you remove the outside cover...what is the color of the packaging?

    Thanks

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    The cover sleeve of the box is black, and the actual color of the actual box (housing the Hugo) is black.

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    The cover sleeve of the box is black, and the actual color of the actual box (housing the Hugo) is black.

    Thanks Ted!

     

    another question...

     

    USB or coaxial is the best way to use the Hugo DAC? USB is a probably going to be whole lot cheaper.thanks

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    Is it really worth spending the extra money to get the Qute EX instead of the Qute HD?

     

    All my music is cd quality and I only have a token few HD tracks. I doubt very much that I would buy any DSD files. In my case would I be better off buying the Qute HD?

     

    I have limited funds available and am really tempted to buy the Qute HD to save a few bucks but am worried that I will regret not spending a bit more to get the EX.

     

    Thank you.

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    You can always upgrade to the EX later. Get the Qute HD now and as finance allows, you can upgrade later...

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    Is it really worth spending the extra money to get the Qute EX instead of the Qute HD?

     

    All my music is cd quality and I only have a token few HD tracks. I doubt very much that I would buy any DSD files. In my case would I be better off buying the Qute HD?

     

    I have limited funds available and am really tempted to buy the Qute HD to save a few bucks but am worried that I will regret not spending a bit more to get the EX.

     

    Thank you.

     

    Hi Coastalbluff .. I've had the QuteHD for about a year and a half now and I've contemplated upgrading to the EX since it's release. I've balked because the QuteHD is so good with 16/44.1 (which is 95% of my library) and I can't honestly talk myself into spending the money. IMO you still can't go wrong with the QuteHD and Wisnon is right .. you can always upgrade at a later time.

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    Here are three things that I have a problem with this Hugo Dac.

    1.USB connections only connected by two solder points, weak and flimsy for a portable dac.

    2.Holes too small for most common interconnects.

    3.Music gets cut off when changing formats (Acknowledged by Chord)

     

    My dealings with their customer service and dealer have been horrible to say the least.

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    Here are three things that I have a problem with this Hugo Dac.

    1.USB connections only connected by two solder points, weak and flimsy for a portable dac.

    2.Holes too small for most common interconnects.

    3.Music gets cut off when changing formats (Acknowledged by Chord)

     

    My dealings with their customer service and dealer have been horrible to say the least.

     

    I have no issues at all changing format and I have music in all available formats. I am using HD USB with a CAPS v3.

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    Hi Coastalbluff .. I've had the QuteHD for about a year and a half now and I've contemplated upgrading to the EX since it's release. I've balked because the QuteHD is so good with 16/44.1 (which is 95% of my library) and I can't honestly talk myself into spending the money. IMO you still can't go wrong with the QuteHD and Wisnon is right .. you can always upgrade at a later time.

     

    Thanks Melvin and Wisnon,

     

    I think I will end up going for the Qute HD but I will wait to read Ted's review on the Hugo first. The Hugo is almost 50% more expensive than the Qute HD and is way more money than I would like to spend.

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    Here are three things that I have a problem with this Hugo Dac.

    1.USB connections only connected by two solder points, weak and flimsy for a portable dac.

    2.Holes too small for most common interconnects.

    3.Music gets cut off when changing formats (Acknowledged by Chord)

     

    My dealings with their customer service and dealer have been horrible to say the least.

     

    Those are good points. I have the hugo dad too. I wonder what kind of warranty does it have.

    Do you have the second iteration? It has wider spacing between the RCA connectors

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    2.Holes too small for most common interconnects.

    Wasn't this corrected with a revision to the casework?

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    Ajay556,

    the case changes on the 3rd US shipment (and going forward) is not wider spacing between RCA connectors but instead simply larger case holes around the actual connectors, to allow for slightly larger audiophile cable barrels. I used a tweek from Coolhand and purchased a (gup!) Radio Shack 1/4" to stereo RCA adapter (the one piece one) and now have my audiophile cables connected to that adapter. The full size 1/4" headphone out is parallel to the RCA outs so actually you get slightly more real estate contact area and a snug fit (same signal path). Along with the micro USB adapter my Hugo looks like a Rube Goldberg machine. :)

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