Help from fellow Berkeley Owners,

[Sri]

20 employees, 200,000 pair (400,000 speakers). They were founded in 1997. That's 1,000 per employee per year. 260 some odd working days a year, that's 4 hours per unit? Are you joking?

 

[The Computer Audiophile]

Sri - The volume of sales Lenovo has compared to any high end industry (audio, watches, cars, etc...) is laughable. Plus, Lenovo counts on it's tens of thousands of dealers as the first line of support.

 

I think you'll find Lenovo's support is not world class according to your requirement of 24/7 support. Have a look at this page from the Lenovo website. Not very many 24/7 operations.

 

http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-63260

 

From Wikipedia:

 

Lenovo is a multinational computer company that develops, manufactures and markets desktop and notebook computers, workstations, servers, storage drives, IT management software, and other related products and services. Lenovo was incorporated in Hong Kong in 1988 under its previous name, Legend. Lenovo's principal operations are currently located in Morrisville, North Carolina, Beijing, China and Singapore. Lenovo is the world's second largest PC maker.

 

[The Computer Audiophile]

Sri - How about we at least talk about audio companies. Can you name a single audio company with 24/7 support?

 

Lets start with your manufacturers of choice.

 

Devialet and DeVore?

 

 

 

 

[wdw]

..that's all.

 

Peace, WDW

 

[barrows]

I would prefer to purchase products produced by a small handful of people. Typically, small manufacturers are in it for the passion, and making a living is the second priority of their business. Anytime making money is the top priority, the product is compromised: look at the change in music after the mid seventies for a good example of this. While I do like them to take an interest in good customer support, I am realistic, and would not expect to have support 24/7, ridiculous! I would also prefer to purchase products made by people who do take time off, to appreciate life, as I believe this approach will lead to them making better products.

As a former customer service manager at a mid sized (this means less than 50 full time employees) high end company, I often went (well) out of my way to help out dealers and customers, but I also needed to keep a good sense of humor (internally) when dealing with some folks... I used to have a saying which I would repeat to myself: "there is no such thing as an audio emergency", let's keep a little perspective on what we are dealing with here...

 

[Part-Time Audiophile]

Berkeley being shut down for a month for a vacation?

 

I still haven't figured put how to do that myself. Bastards!

 

Man, I need a vacation...

 

I have to say, though, this new unit is crazy-good.

 

[scraps@midnight]

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