Bad customer support from KVS Audio (I'm sorry they didn't give me any other option)

[PeterG]

Weird.  When I look at the website it says no returns very clearly, for both US and Europe.  After reading rave reviews, I considered buying a Terminator a few months ago.  But I only buy from retailers that allow risk-free returns or reasonable restocking fees.  I do not like the Denafrips policy, but it is their right to run their business as they wish.  I do not think it is fair to criticize them for bad service on this point

 

Return / Refund Policy

 

We run an honest business, we strive to keep the cost low, therefore, effectively pass down the saving to you, our customer. We do not support return / refund of any product.

 

Thank you for your kind understanding.

 

[PeterG]

6 minutes ago, ecwl said:

We must be looking at different websites. 
https://www.denafrips.eu/contact-us

that page clearly has a sticker symbol actually that says 30-day money back guarantee. And

https://kvsaudio.com/?page_id=909
this page clearly says 14-day full refund.

 

Very interesting--I think your problem is with KVS.  KVS describes themselves as an agent for Vinshine, and describes Vinshine as the sole distributor for Denafrips.

 

The quote I used above is from the Vinshine page https://www.vinshineaudio.com/terms?currency=EUR

 

I do not know the credit card rules for Europe.  In the US if you use a credit card, and the supplier does not deliver as promised, you can stop the credit card payment and the bank will help you.  If your credit card lists KVS as the seller, you would have a good case.