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    Chord Electronics QuteHD Review

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    Confessions of a DSD-Aholic, by Ted Brady

     

    One aspect of being able to have review/demo units on one’s system for review (thank you Chris) is that there comes a time when you need to send them back. And although I’ve demo’d dozens of DACs over the years I’ve never really experienced the angst that a return could bring on. Until now…

     

    I really miss the Chord QuteHD. There I said it; I was once a strong man of principle, and now reduced to a weak yearner of days gone by. In reality, I borrowed the Chord for WAY too long a period (as some of you who know me understand that this review is like 4 months late ☺) and I thank the NA distributor, Jay and Katherine Rein of Bluebird Music, for their patience…which ultimately I tested for too long of a period. I don’t blame them at all. ☺ But I do miss that thing.

     

    OK, so why did I have the Chord for so long, and what is it about the thing that I miss? Well, this story ultimately began when I first discovered the DSD format back in September of 2011. [PRBREAK][/PRBREAK]I bought the Mytek, what I consider the first consumer DSD DAC any of us were able to get our hands on. For $1600 or so it opened me up to a whole new treasure trove of hirez music, and seemed to present that music in a new almost-light-and-airy natural way…especially piano. Something was different, and the tonality, attack and decay of the struck piano keys took on a realism I’d never really heard before. This was especially true of native DSD recordings like Pentatone’s Beethoven Piano Sonata cycle by Mari Kodama. I owned the SACDs but none of the 9 or 10 SACD/universal players (some modded and tubed) I had evolved through could present this presence and the feeling of instrument-in-the-room like a DSD-capable Mytek DAC.

     

     

    Fast forward to me hunting for even better (and way more expensive) DSD playback solutions. I settled on the wonderful Meitner MA-1 as my new reference (with the still relevant high value Mytek running my home office system). By this time I had hundreds of DSD albums in my file-based collection and was almost exclusively listening to the DSF file format. I was hooked. The Meitner took Mari Kodama and placed her and her Steinway in my music room almost scarily, where I would need to make sure I was wearing black tie outfits to listen to these glorious Beethoven sonatas, for fear of embarrassing her in my sweat pants. (OK, sorry, just kidding, of course…I look great in my sweat pants!).

     

     

    Over the next two years I became enthralled with everything DSD, and eventually converted my entire SACD collection to this wonderful format, while also helping lead the way for DSD download websites like Cookie Marenco’s BlueCoast Records to become more popular here on Computer Audiophile as well as other forums interested in hirez music. My Meitner continued to play back everything I threw at it, DSD-wise, at a level that other new DSD-capable DACs couldn’t quite match. It should, though; it lists for $7k and contains unique 1 bit engineering that is a huge advantage when playing back 1 bit music.

     

     

    Enter the Chord QuteHD DSD-capable DAC in early summer 2013. It was almost laughable in its small-ness, and came at the DAC world with so many left-field approaches that I assumed it was going to be not-for-me. My first concern was its silly led lighting; looked like a Star Trek design that was an indication that Chord needed wow-factor to overcome poor performance. (Note: I really miss that led-light, and now wish every DAC had it).

     

     

    Second, the Chord comes out of left field (pun intended) with Field Programmable Gate Arrays on its chip design, a sort of DIY for the digital engineers to roll their own signal processing and digital filters. Why? Others weren’t using this design, certainly not in a DA priced at under $2k. I was hesitant to embrace a DSD-capable DAC that didn’t use a one-bit architecture or popular multibit SDM chips to play back DSD. (Note: Whatever the heck Chord has done with their FPGA design at $1799 it has put me on a mission to hear other implementations). (Second Note: By the way, just two weeks ago UK’s Paul Rigby wrote a nice review of this DAC on Audiobeat, and the article includes a lot of good technical background from Chord’s own Rob Watts; I invite anyone interested in the tech reasons behind picking FPGAs and other internal parts to read that review).

     

     

    Also, the Chord came with a 12V laptop-style SMPS power supply that plugged into the back of the unit. It looked like any standard wall-wart style ps, and I was once again reminded that this little DAC cost well under $2k. (Note: I now LOVE this kind of design and hope more DAC manufacturers embrace the idea that we consumers can do power supply upgrades very easily).

     

     

    So I began my evaluation of the Chord QuteHD DAC with less than exciting assumptions. My plan, as a huge DSD-aholic, was to test the Chord in all sample rates, but to spend most of my time on my new favorite thing, DSD files. I gave most of June to breaking the DAC in, as reports on this DAC were no different from most digital music equipment I had come across…that is, that although minimalist in design, the digital-to-analog signal path (as well as the power supply) needed plenty of time to settle in and perform its best. Secondly, I had other DACs in-house and wanted to get their sound signatures out of my system (literally and figuratively) before I went on to the Qute little thing.

     

     

    My first impressions were not anything to write home (CA) about. DSD file playback seemed a little polite, thin and at times almost too airy, with a slight artificial top end that seemed additive instead of the real byproduct of the recording. The upper treble was not bright, mind you, just artificial sounding, as if it was added post-production. It took one Thursday to change that…the day I realized that this DAC was powered by a 12V external power source; and that I owned a magnificent 12V external power source (Hynes SR3-12) that I legally stole for $190 from an unassuming web seller a year or two earlier. When I simply unplugged and replaced the Chord SMPS with the Hynes a transformation took place (well, after about 48 hours of the Hynes settling in…guess you can’t call that a transformation..more like a quickened evolution). Now those DSF files began to take on a much heftier weight, with the proper air that was deserving of the recording, not any more, not any less.

     

     

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    It was after a very nice day at the golf course (small Laurie Anderson reference) in midsummer that my self-realization began (Hi my name is Ted, and I’m a DSD-aholic). I was listening to the QuteHD as I normally do, and threw on the 2012 remastered rip of Norah Jones’ Feels Like Home, a guilty pleasure favorite of mine back in its redbook days (although most reviewers seem to dislike it for its apparent sameness to Come Away With Me). As Sunrise began (not literally, I listen mostly at night) something was not right. The music had a tonality and organic wetness, especially the percussive blocks and country-flavored guitar work that I hadn’t heard before on this recording. ?? Did the DSD performance improve THAT much that it might have even surpassed my mighty Meitner? Did the Hynes addition make THAT much of difference to allow a now-$2300-investment ($1800 list Chord plus $500 list Hynes) to stand toe to toe with a true one-bit design worth 3X? Nope! Turns out I had accidentally chosen the HDtracks 24/192 PCM version (Greg Calibi remaster), a choice I never really liked before on the Meitner. And how did I realize this so easily? There was a warm dark blue glow from the Chord led light, signifying 24/192. (Note: from that day forward I positioned the Chord on my top shelf of the front rack, with its led light projecting onto my 110” acoustically inert video screen behind it. Why it’s acoustically inert is another story, but suffice it to say that a Jeff Hedback-designed 400 pound floating wall makes my screen, attached to it, NOT an issue in my stereo soundstage ☺ ). Anyway, I digress (duh!). The PCM NJ remaster was as good as I’ve ever heard it. I quickly changed to the DSD version (Kevin Gray remastered) and was startled to hear a much lesser musical versions, with that damn “politeness” coming back to haunt it. It wasn’t bad, but it was no way the incredible musical richness, the much more colorful presentation, the clear winner that the PCM version had become. Hmmmm. This was a wild discovery to me, someone who ate and slept DSD playback for these past 20 months. How could the PCM version kick the DSD version so badly, when the opposite occurred on my Meitner, and when these differences never showed themselves before? And now I began to wonder: which did I think was more musical, the DSD rip on the Meitner or the PCM one on the Chord? Although not the same remaster, I used this example to completely change the way I evaluated this little phaser thing. Maybe it was from the future after all? Certainly, at night, with the lights down almost to zero, those eerie LED effects swirled on my Stewart video screen, it now started to seem as though many of the off-the-wall (pun again intended) design choices were not so silly, and possibly the future of DAC design alternatives.

     

     

    I began to explore its PCM prowess more and more. Hell, like any good DSD-aholic, I had a boatload of DSD, but yet a hundred-fold boatloads of PCM. No contest when it came to absolute numbers, nor familiar recordings. And by the way, for those of you who have read along this far and concluded that I’m simply an idiot, let me tell you that I evaluated many DACS in both PCM and DSD. This Chord sound was something special indeed, and I’m not really sure why it took me so long to discover its potential prowess, but it began quickly shocking many who came over to hear it in its “wheelhouse”.

     

     

    Then the game changed for the final time (and added another month to my eval!!)….a number of folks on CA were testing the theory that regardless of a DACs USB interface the sound was markedly better when listening via the SPDIF or AES inputs (via USB converters). Jitter measurements often prove this out. Whether this was due to USB being a marketing add-on within the product life cycle of a given DAC manufacturer, or whether the USB interface (asynch or not) just add too many hurdles to overcome in certain DAC designs…dunno really. But curiosity (and a couple well documented UK QuteHD reviews claiming much lower jitter on the SPDIF) got the best of me and I finally gave it a try. The final justification was the interesting fact that the Chord QuteHD DAC could accept DoP (DSD over PCM protocol) via the SPDIF input, a feature not available on all DoP-capable DACS, and a feature Chord had not marketed at all (leading some CA posters to believe the capability didn’t exist).

     

     

    I had been very curious about the value-driven Chinese manufacturer, Matrix, who had a nice inexpensive SABRE-based X-SABRE DAC out for a few months, and while waiting for a possible demo I was lucky enough to have the pleasure of knowing Arthur Power, US distributor, who sent me their X-SPDIF (USB to SPDIF interface) XMOS-based $250 black box. I had tried it on a couple DACs and was impressed enough with the lateral move (i.e. no real loss) when used with expensive DACs…but nothing to write about really. I expected the same here.

     

     

    Clearly I am now an idiot, for I have had this black box sitting near the Chord for a few months, but they never got together for even a late night snack, let alone a serious sharing of electrons over a three day weekend. The requisite 48 hour settling in took place, then I sat down for what I assumed was going to be another lateral move. However, when music started it became clear (pun intended again) that the reduced jitter revealed itself in the most locked-down solid soundstage I had ever experienced in my music room. The most familiar (read: demo tracks heard literally thousands of times) music took on a slight but obvious increase in realism and they-are-here spatial cues that had me as excited about music as I’ve been in a long time. Here sat a $250 black box, talking to a $1799 DAC, powered by a $200 linear power supply…sounding like it could take on $30,000 DACs that I’ve only read about. Oh, and DoP via SPDIF is very real. ☺

     

     

    My curiosity could not be stopped. I had a dear friend/dealer who has Berkeley in his line, and was very open to let me listen to the other end of the USB-SPDIF spectrum, the vaunted Berkeley Alpha USB, priced about 6x the Matrix (although still not ridiculous in the scheme of things, especially given my reasonable math above). As many of you know, this USB interface changed the way many manufacturers look at USB implementations. It’s devil is in the minute details of isolation, parts synergy and even materials manufacturing. It is truly a game changer for this sub-sub-genre, and I was wondering if now the weak link would be my under-$2k Chord DAC. I mean, it was clearly built to a price point, and likely these improvements would come to an end. Well, sorta! Although the Berkeley did not perform 500% better than the Matrix, it was another obvious no-brainer that the Chord was meant to be used via SPDIF. The realism, timbres, harmonic decays and any other “they-are-here” aspects that allow us to be transported by music..those aspects were kicked up another notch by the Berkeley-Chord 3 day fling. However, the price tag was becoming a serious issue, with add-ons taking up 70% of the total cost.

     

     

    Suffice it to say that although the Berkeley clearly showed its stuff, I was more than pleased to find out the Matrix X-SPDIF $250 box was 90%+ of the experience, and much more in line with a reasonable upgrade path for buyers of a $1799 DAC. It’s great to know that should one find another grand or two in the cushions, Berkeley is a real musical option (but so is buying the wife a nice gift and then spending the rest on hundreds of hours of great music, knowing the home is once again at peace. ☺ ).

     

     

    Back to how this thing really sounds in the Brady music room. My comments are all based on a Matrix-Chord-Hynes setup, using an inexpensive out of date Stereovox HDV RCA-to-BNC digital cable. All the comments are relevant to USB direct input, too… just think “slightly veiled and slightly less accurate color, but still the best PCM you may have heard, until the Matrix experiment”.

     

     

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    The QuetHD’s little led is quite a nice feature, frankly, especially for someone like me who moves equipment around and dabbles too often in computer audio upgrades and changes. It is very useful to have immediate visual verification that the sample rate is correct, and that the handshake with the server/player has indeed taken place. 24 bit hirez playback produces a beautiful green, light blue or dark blue background, depending on sample rate. Most of us have a majority of our music recorded and ripped at 16/44.1k, aka redbook. The Chord QuteHD produces a warm red glow, both literally and figuratively. And for DSD, all the lights come on in a rainbow of colors; ironic in that the DSD performance is not nearly as colorful as that of its PCM side. Not plebeian at all, but the Chord PCM bar has been raised to something that only the Meitner can realize in DSD (in my DAC experiences). Horses for courses! What the hell do you want for $1799! ☺

     

     

    My demo listening rotation often consists of the same 30 or so albums, split nicely across all sample rates. And although my listening is usually done later at night in a room well isolated from the living and the sleeping, I often wonder if my wife thinks my music library has shrunk to an iPod size. Oh no, Gillian Welch again?? Well, with the QuteHD this phenomenon took quite a turn. I began with the usual 30, but found myself later playing the Alphabet game…. Tonight I begin with “A” and find three random albums beginning with that letter. Each night a new letter, each night a new re-discovery of musical gems lost in the terabytes. THIS is what this hobby is all about.

     

     

    The Gillian Welch reference above? Her Harrow And The Harvest 2011 release (16/44.1k) is my album of 2013 (I’m a little late on most things, not just this review). I can’t get it off my rotation, and when played through the Chord I am now likely to NEVER get it off my rotation. What’s even weirder? The genre is almost country (I said “almost”, and I hate country), as it borders on alt-bluegrass-minimalist folk-progressive Americana. Quite the oxymorons, huh? I am clearly having trouble categorizing it, and when the Chord allow all its natural acoustic guitar/mandolin color and wetness to ooze forth, combined with Gillian and Dave’s wonderful but sparce harmonies, the music takes on a comfort and familiarity that belies its 10 original songs. These sound like songs I’ve heard since childhood. Amazing album, really. Find it and the almost twin “Time(The Revelator)” from 2003, and let them wash over you a few times before potentially ignoring them as typical hippie bluegrass.

     

     

    Another wonderful redbook release is from a giant of the industry, yet the album is almost unknown. And it is simply the best recorded true rock album I know of. Through the Chord Keith Richards’ Main Offender sounds live, like your amps are his amps. The king of rhythm guitar never sounded so good, and the palpable buzz of the recording space comes through. Raw. Yes, his voice sucks, but so what..it’s raw like the simple chord progressions he has become acclaimed for. An offbeat Chord for offbeat chords? Makes sense. And yet the subtle colorations of the various guitars are easily recognized through this DAC, and makes the quite minimalist (there’s that word again) production work perfectly.

     

     

    Dynamics and harmonic decays? Well recorded live music, with normal logical spatial cues, is the best indicator. Again, we look to simple redbook (getting a hint that the QuteHD does redbook well enough??). The Live a’ Fip multi-disc release by the French jazz/world pop Hadouk Trio (with like four other guest musicians performing…trio?) has gobs of dynamics and spatial cues, and some of them will surprise you in their 16 bit authority. Hirez ain’t got nothin’ on this release. And the music is wonderful; a beautiful combination of world music, tight jazz and some instrumental pop thrown in. A recommendation of highest order, especially when played with full organic aplomb by the Chord.

     

     

    stack-3.pngIt’s probably obvious by now that the QuteHD excels in redbook, which is a good thing since most of us have 90%+ of our library (percentage of tracks, not storage) in good old 16 bit, even hirez junkies like me. But how does the DAC perform at 24 bit? Fine, thank you. One of my favorite examples of the benefits of 24 bit (regardless of sample rate) is Naim’s 24 bit download of bassist Charlie Haden’s duet with acoustic guitar master Antonio Forcione. The album is called Heartplay and its title is quite appropriate. The playful interaction between the two seems almost improvised, but perfectly timed to the very emotional music. The ultimate 2am-with-a-glass-of-red-wine album to close down a wonderful night of listening. The timbre of both beautiful acoustic instruments is captured like very few other recordings, and the subtle decays are what makes the interplay so engrossing. The Meitner is a fine PCM DAC, but for this recording it pales significantly compared to the much-less-$$ Chord QuteHD, a DAC that performs in PCM like no other in my recent memory. And I think it’s the natural decays in this recording that just cannot be captured in anything but an FPGA design. Horses for courses! Wow.

     

     

    Barry Diament, legendary recording engineer, is a frequent contributor on this and other forums, and his private Soundkeeper label is a tribute to his native 24/192 PCM recording prowess (he uses the Metric Halo ULN-8 to record and master direct to 24/192). Although one of the 30 in my eval rotation, his Markus Schwartz “Equinox” recording is more than simply demo material. The jazz/world percussion ensemble never sounded so good than through the QuteHD’s signal path. And it’s the subtleties in the masterful ringing and chimes and world harmonies, and especially the use of acoustic space; these subtleties are only evident upon serious listening, but they are the difference between listening to music and becoming engrossed in the performance.

     

     

    Another great engineer/recordist/entrepreneur is Todd Garfinkle of MA Recordings. I own much of Todd’s stuff, and have become friends with the man over these years. He has allowed me to collect some master copies of his recordings in various 24 sample rates, as well as DSD and DSD128 native masters. As good as the native DSD stuff is, the PCM native recordings are always the ones I choose when listening through the QuteHD (and yes, the DSD recordings are good, and are even better though the 1-bit Meitner, but I’m not sure his PCM projects via the Chord are any less amazing than the similar native DSD projects through the Meitner…tough call as the recordings are different of course. I will not comment on the same recordings converted, as that is not a fair fight either way). One track I love to demo is the 24/96 Nublado, from Sera Una Noche’s first self-titled album. I call this genre Tango-on-some-sort-of-tranquilizers (and that is not a putdown ☺ ). The micro-dynamics and unusual colors (created by acoustic instruments I’m not usually accustomed to) get me every time. I don’t like to put 10 minute tracks in an eval rotation, but this one is a special exception. No other DAC places me in this Argentinean church like the QuteHD.

     

     

    OK, so what does DSD sound like through the DSD-capable QuteHD. It sounds great, but not as great as the Meitner. It sounds a bit polite, comparatively, with 10% less palpability and with slightly more tension (DSD on the Meitner is completely effortless). But compared to other PCM DACs that claim DSD capability the Chord is a good-to-very-good DSD performer. It’s simply that the native PCM bar is SOO high here. DSD playback is second, period. Oh, and I have the luxury of knowing I can go 1-bit anytime I want. So, sue me. But regardless, the Chord QuteHD DAC plays everything, and in some cases plays it better than DACs costing 4X or more.

     

     

    The Chord QuetHD is my product of 2013

     

    It is the easiest recommendation I can make. The Chord QuetHD is my product of 2013 (even though it was released much earlier; like I said, I’m slow), and the Matrix-Chord-Hynes combo (combined street price under $2k) is the upgrade path of the century. Throw in another $1k or so (discounted) and you have the upgrade path of all time. Ok, hyperbole over…but you get the idea.

     

     

    Happy New year everyone. I’m starting the new year by wondering how damn good the updated Chord Qute HD-EX will be. Early reports are that it’s added 24/384k and DSD128 playback capability is not only a feature addition, but a sonic upgrade as well!! Some are saying the DSD performance has been significantly improved (which supports my claims of the QuteHD). And both of these DACs are in Chord’s value line, the Chordette. They are now introducing a smaller (really?) portable DAC for their reference line, called the Hugo. I will see it at CES. Maybe I can convince Jay and Katherine that I won’t keep this DAC for 6 months…. ☺ (c’mon Ted, just buy the damn thing). By the way, all this simply means two things: Chord knows their stuff, and used QuteHD’s from OCD audiophiles will be popping up! ☺

     

    02/13/14 Addendum:

     

    As promised I have obtained a Chord Qute EX (aka QEX) DAC. I will use this addendum space as a sort of diary to document a few things I discover along the way.

     

    First, the DAC is identical (except I got a black one this time) to the HD externally. Second, I never had to go through a break-in process with the HD as it was sent to me as a well-worn demo unit (which is good :) ). Third, I will try and separate the break-in roller coaster (and it usually is a r/c with some aspects of the sound getting better then worse) with what I feel are endemic to the base QEX performance, regardless of new vs broken in. (Note; for those of you who don't believe in break-in, sorry, you can skip through to several weeks from now).

     

    As you know this DAC has a new set of drivers (Windows and OSX, both ML and Mavericks) that support its new 24/352.8k, 24/384k and DSD128 playback (USB and digital ins; digital ins require the rare 384k-capable USB-SPDIF converter to hear the new sample rates). I posted elsewhere that I had issues with the Windows driver but that seems to be behind me now.

     

    The first big reaction to this DAC, new and cold, is that the USB input sounds slightly better than the coax input, which is conversely the case in the HD. Might be a break-in function...dunno yet. But I suspect that the HD's USB was truly a bug (jitter specs were too high) and the Chord folks caught it. It would not be something they would advertise, of course.

     

    Also, DSD64 performance is slightly better (not yet Meitner, but better) and inches closer to PCM performance than the HD gap.

     

    Stay tuned.... :)

     

    03/12/14 Addendum:

     

    Chord has announced a new Mac Mavericks driver for use with both the Qute series DACS (HD and EX) Thanks to coolhand for the heads up.

    http://www.chordelectronics.co.uk/news-info.asp?id=167

     

    As far as updates to my listening, the EX has considerable hours on it now and is producing lush wonderful music in both PCM and DSD. I am convinced the DSD side is better than the HD's was, with a bit more life and pop (which was needed). PCM has gotten more rich in timbre and continues to be detailed in a way that is both revealing yet still musical (I like toi say that we don't listen to music through a microscope). If the Hugo is that much better than this, well....I don't know..must be mind boggling :)

     

    The Hydra-X+ 384k/DSD128 capable USB/SPDIF converter is on its way for Friday (I have Fedex tracking). Stay tuned. Thanks.

     

     

     

    04/21/2014 Update can be found here -> http://www.computeraudiophile.com/content/576-chord-chordette-qute-ex-dac-update/

     

     

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    Ted Brady

     

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    Product Information:

     

    • Product - Chord Electronics Ltd Chordette QuteHD DAC
    • Price - $1,795
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    • Where To Buy - Link ex.png

     

     

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    The Hydra-X was ordered before I evaluated the SPDIF differences, which also was a very cursory eval. The Audiobyte Hydra-X+ is considered a very good converter so I'm also excited to simply try it (and the fact that it is one of few DSD128/384k capable ones adds to the excitement).

     

    Ted: Wonder if you have received the Hydra-x+ already? I think a lot of decision-making now rests upon your evaluation. :)

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    Well, the Hydra-X+ indeed arrived Saturday, and I've had it in for two days. It is a very nice sounding converter (I'm running it BNC-to-BNC using a Black Cat) but it's not properly broken in yet. Also, I am communicating with Nicolae on a firmware or driver issue (DSD music has its channels swapped). Stay tuned. All will be worked out.

     

    Question to you Chord owners: ahs anyone seen or found a Linux driver for the Qute series? I ask for two reasons:

    1) I might play around with Daphile (Linux player) and currently I'd need to run the Hydra or Matric to be Linux friendly;

    2) I will be evaluating the Auralic Aries, and it looks for a Linux friendly DAC back end (again, I;m fine but only if I use the aforementioned converters in front of the EX).

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    Well, the Hydra-X+ indeed arrived Saturday, and I've had it in for two days. It is a very nice sounding converter (I'm running it BNC-to-BNC using a Black Cat) but it's not properly broken in yet. Also, I am communicating with Nicolae on a firmware or driver issue (DSD music has its channels swapped). Stay tuned. All will be worked out.

     

    Question to you Chord owners: ahs anyone seen or found a Linux driver for the Qute series? I ask for two reasons:

    1) I might play around with Daphile (Linux player) and currently I'd need to run the Hydra or Matric to be Linux friendly;

    2) I will be evaluating the Auralic Aries, and it looks for a Linux friendly DAC back end (again, I;m fine but only if I use the aforementioned converters in front of the EX).

     

    Regarding question (1), yes, I have run my Linux music server with the QuteHD before. To do that, I sent the DAC back to my supplier to configure the program.

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    I received my Hugo on Monday there and to be honest, other than to eat, sleep and do all the excruciatingly necessary things in life, I basically haven't stopped listening to the thing. It really sounds great! I can only imagine what it will sound like in front of some serious high end kit, pretty special I should think.. Even more addictive!

    I have it connected directly to my power amps, it doesn't seem to be affected by mains noise, from either the server/PC or from the charger, although I have been mostly listening without the charger plugged in and am waiting on a c.a.p.s v3 coming ( I sold my streamer) and should have a better idea then about PC noise as the PC I'm using in the meantime is a noisy old banger (admittedly with jriver 19)

    I spent a weekend looking into the chat here and the reviews online etc and with some people of the opinion the Hugo is expensive (for its size which I guess it is), I on the other hand decided I wanted to strike while the iron was hot as I could only foresee a price hike in the future, unfortuNately, I didn't quite get in on time, however still think it's worth the extra outlay for the features it provides.

    For me personally, I've read grumbles about the packaging, which to be fair probably isn't exactly the best but not really a concern of mine personally. My RCA fit so no problems there. I'd personally have liked the USB inputs round with the optical, coax and RCA connections and the headphone jacks with the buttons on the other side but never mind. The one thing I would probably change would be the on switch, I'd keep the sliding switch but make it an on/off lock and possibly see about making the sample rate light double as an on off, then it would be easy to operate as a stand alone dac and with the little toggle switch you could avoid inadvertently switching it off on the move. Just thought I'd post a little feedback. I won't get into the perceived sonics and leave that for anyone considering the dac to find out for themselves . It really has brought a smile to my face though and I think it probably will do for some time to come.

    Cheers.

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    The one thing I would probably change would be the on switch, I'd keep the sliding switch but make it an on/off lock and possibly see about making the sample rate light double as an on off, then it would be easy to operate as a stand alone dac

     

    Thanks for the nice write up and congratulations on your Hugo acquisition.

     

    Can you elaborate about the Hugo's suitability as a stand alone dac for everyday home use? For example, is it easy to turn on and off, adjust volume, select input, connect to the source etc, or does it have some quirks that prospective home users should be aware of?

     

    Regarding PC/mains noise, it needn't be a concern because one of the usb inputs does not take any 'power over usb'. And it always runs on battery power, regardless of whether it's plugged in or not. It should therefore be permanently connected to the mains at home (trickle-charging the battery), otherwise you will unnecessarily keep recycling the battery and (in the long run) slightly reduce its lifespan.

     

    Must say, it's not easy deciding between the Hugo and the EX, especially with most of the user feedback of the former coming from headphone enthusiasts. I suppose a greater ratio of folks on CA will be more interested speaker systems. That the EX's FGPA will probably be updated in the not too distant future, quite soon even, is also a factor to consider.

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    Wow- great review- you really are the uber-CA Geek!

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    Great review Ted. It was your review that caused me to sell my current DAC and purchase the Qute HD. Nearly all of my music is from redbook CD, so the EX didn't seem to offer me anything better. I am using the HD with a Squeezebox Touch via the BNC connection and it is absolutely stunning (did get a Teddy Pardo linear power supply as well). Keep up the good review work!

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    Hi John769, thanks and yes, sure, I'd be happy to elaborate further

     

    Can you elaborate about the Hugo's suitability as a stand alone dac for everyday home use? For example, is it easy to turn on and off, adjust volume, select input, connect to the source etc, or does it have some quirks that prospective home users should be aware of?

     

    It's a little bit of a fiddle to turn on and off. Basically the on/off is right next to the HD USB which will likely be left plugged in if you are using the dac as a stand alone dac in a home system. It may be handy to find something suitable to leave in/on the rack to help with switching it on and off. If using coax or optical it's round the other side anyway and a fingernail should suffice. Adjusting volume is easy, in fact, i am straight into my power amps which requires me to get out my chair to adjust the volume, however this doesn't bother me and is something i was aware of before i bought the Hugo. I guess if you use an integrated or a pre/power this won't be a problem. Changing source etc is simple enough too. Like I say, I'd have liked to have seen that little on/off switch as simply an on/off lock for the dac in portable use and a larger more accessible main on/off switch for everyday use. I will be using this dac in my home system 98% of the time and using the added portable flexibility for visits home, weekends away etc.

     

     

    Regarding PC/mains noise, it needn't be a concern because one of the usb inputs does not take any 'power over usb'. And it always runs on battery power, regardless of whether it's plugged in or not. It should therefore be permanently connected to the mains at home (trickle-charging the battery), otherwise you will unnecessarily keep recycling the battery and (in the long run) slightly reduce its lifespan.

     

    This was another reason I went for this dac, the fact that it isn't taking power from the PC although i thought trickle charging the battery would maybe be worse for battery life, so thanks for the heads up there, i will now run with the charger plugged in.

     

    I received this response from chord prior to purchase too...

     

    "Thank you for contacting us about Hugo.

    To answer your questions...

     

    On start up the Hugo volume control is active and not only controls the

    headphone jacks but also the RCA outputs so you can plug it straight into a

    power amplifier. Should you wish to plug into an integrated or pre you can

    turn the Hugo into a line level DAC, so , nice and versatile!

     

    Yes, I would say that the Hugo is better than the Qute EX.

     

    Absolutely no noise from the USB input!

     

    I hope this has helped you, would you like help with your nearest dealer to

    try one?"

     

    Must say, it's not easy deciding between the Hugo and the EX, especially with most of the user feedback of the former coming from headphone enthusiasts. I suppose a greater ratio of folks on CA will be more interested speaker systems. That the EX's FGPA will probably be updated in the not too distant future, quite soon even, is also a factor to consider.

     

    My only concerns really with this dac were having to replace the batteries in the future and not having a remote volume control. It seems with all dacs, upnp setups, streamers etc, there are pros and cons and trade offs, whether it be, can't use this software, can't use this app, can't get gapless, internet radio etc etc etc or buy this dac with ££££'s of ancillaries or buy this dac then buy this power supply, then buy this even better power supply, have you heard x with y power supply or y power supply with z.... you get the picture. For me personally, i won't go back to streaming audio, it's too much of a pain in the a%@e. I like j river and j remote so i need a dac. I'd prefer a good dac pre straight into power amps and my personal opinion is even good power supplies are affected one way or another by the mains. Part of the reason i went down the streaming route was pc noise and noise in the listening room, with the caps and the hugo i am theoretically eliminating both. I have a selection of HD PCM albums but no DSD, but it's good to know i have the ability to now play them should i so desire in the future. The trade off?? ...

    No remote volume control (i'm young, i'll just get up off my chair for the time being, i can always get a pre if need be) and the probability of replacing batteries in the future....what for? endless wonderful music! For me personally, the trade off is having a better quality of listening experience, that was in theory and in practice, it's proving to be true and no doubt someone will come along and say i didn't like the hugo, or i don't like chord or the xyz dac is better or whatever but for the time being i think this little HUgo, as small and mind bendingly different as it is, is definitely worth a listen at least.

     

    Cheers.

     

    PS, If it opens up even more as described of the qute then I can't wait for that too!

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    Hi Gypsykirk. Thanks again for the feedback!

     

    Seems like we are in the minority group of those intending to use it mainly at home.

     

    The operation of the unit seems fine accept, as you say, the on/off button.

     

    Regarding fixed operation/ variable output, so one could have two speaker systems permanently connected; say a pair of active monitors to the RCA outs and a preamp amp to one of the 3.5mm outputs and toggle between them easily on a daily basis without any nasty surprises, such as defaulting to full volume in variable mode?

     

    The captive battery will be an extra cost to replace in the future, unless one can solder or know anyone who can do it for free. But not something to worry about for a few years anyway.

     

    As you say, the big advantage of the Hugo over the current Qute offerings is being off grid, plus the added transportability. I wonder if Chord might have any surprises up their sleeves if/when the do update the EX- maybe give it a battery option for off grid home use. Given all the extra space, you'd also think that the EX would have a slightly beefier output stage. Regardless, the Hugo is a very enticing proposition for its clean power and added portability!

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    John769,

    Why are you concerned about the on/off button? Don't tun off digital sources It takes 48 hours for a digital source to get back to equilibrium (clocks, etc) when powered down, so I never power down my digital stuff (nor my preamp either).

     

    Gypsykirk, thanks for the great feedback on the Hugo.

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    Hi again John769,

     

    Regarding fixed operation/ variable output, so one could have two speaker systems permanently connected; say a pair of active monitors to the RCA outs and a preamp amp to one of the 3.5mm outputs and toggle between them easily on a daily basis without any nasty surprises, such as defaulting to full volume in variable mode?

     

    I guess you could have 2 systems connected. To get the fixed output activated, you hold the crossfeed button (i think it is) when you power on, otherwise when you switch on the volume is set at about half way (yellow) where it can be adjusted to control all outputs from there. Switching inputs is simple enough and shouldn't provide any problems with connected equipment.

     

     

    Gypsykirk, thanks for the great feedback on the Hugo.
    No worries ted_b

     

    I have always left my digital sources switched on, but must admit i have been powering the hugo down, due to it being battery operated.

    I'll maybe send chord another email and see what they say to it. Can i just ask again guys, is it definitely better to leave the power supply in and trickle charging, rather than running the batteries down?

     

    Cheers.

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    Hi again John769,

     

     

     

    I guess you could have 2 systems connected. To get the fixed output activated, you hold the crossfeed button (i think it is) when you power on, otherwise when you switch on the volume is set at about half way (yellow) where it can be adjusted to control all outputs from there. Switching inputs is simple enough and shouldn't provide any problems with connected equipment.

     

     

    No worries ted_b

     

    I have always left my digital sources switched on, but must admit i have been powering the hugo down, due to it being battery operated.

    I'll maybe send chord another email and see what they say to it. Can i just ask again guys, is it definitely better to leave the power supply in and trickle charging, rather than running the batteries down?

     

    Cheers.

     

    Dont know if the Hugo sufferes from the mirror effect, but before it was best to occasionally drain battereies to "train" them to retain full capacity. otherwise they would gradially have diminished capacity to hold a charge…the 12 hours could end up being just 6 hours after a while, if always left fully charged.

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    Dont know if the Hugo sufferes from the mirror effect, but before it was best to occasionally drain battereies to "train" them to retain full capacity. otherwise they would gradially have diminished capacity to hold a charge…the 12 hours could end up being just 6 hours after a while, if always left fully charged.

     

    Yeah, for some reason I have it in my head that I should let my phone completely run out of charge about once a month which I generally do. I'm sure I read this somewhere on previous iPhone instructions and have just continued to do so. I've emailed chord again, so hopefully will get some clarification from them on it.

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    GypsyK

     

    Matt at Chord said:

     

    "Hugo always runs on battery power to keep is isolated from the mains. However the batteries have a managed charging circuit so they can be left plugged in and charging permanently.

     

    We use Lithium Ion batteries which are much better suited to constant charging and do not have a 'memory' effect like other batteries. Whilst on constant charge in a fixed system you are only trickle charging the battery to keep it topped up so the battery is not being cycled. It is only when the battery has to charge from completely flat each time that this counts as a cycle and even then you will have years of use. I wouldn't say that the battery is user replaceable as you need to solder the connections in place but any technician could do the job."

     

    The fact the battery has no memory effect means there is no need to calibrate it, I assume.

     

    Cheers,

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    GypsyK

     

    Matt at Chord said:

     

    "Hugo always runs on battery power to keep is isolated from the mains. However the batteries have a managed charging circuit so they can be left plugged in and charging permanently.

     

    We use Lithium Ion batteries which are much better suited to constant charging and do not have a 'memory' effect like other batteries. Whilst on constant charge in a fixed system you are only trickle charging the battery to keep it topped up so the battery is not being cycled. It is only when the battery has to charge from completely flat each time that this counts as a cycle and even then you will have years of use. I wouldn't say that the battery is user replaceable as you need to solder the connections in place but any technician could do the job."

     

    The fact the battery has no memory effect means there is no need to calibrate it, I assume.

     

    Cheers,

     

    Excellent, I received something very similar from Colin this morning too.. All good then! :)

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    Comparo between the Hugo and Lavry DA11 on headfi:

     

    The comparison between the Lavry and Hugo was fairly close. There were times the switch would be thrown and I had no idea which DAC we were coming/going to. I found like the Lavry that the Hugo was nicely balanced and didn't do anything that annoyed me. The Hugo on some passages seemed to give me more details that the Lavry. When the Lavry sometimes can sounds a bit flat, the Hugo sounded an bit more lively and had a more delicate touch. In general I had a slight preference to the tonal balance of the Lavry, especially when listening to vocalists... there was a richness and weight which was sometimes missing from the Hugo in the mid-range. Occasionally the Hugo seems spot on while the Lavry's seemed a bit damped down almost like a slight veil. The Hugo seemed to be a bit tighter in the bass.

     

    All in all, the Hugo impressed me. While different than the Lavry, I would say it was in the same league with personal preference leading someone to favor one over the other which is impressive given how portable it is, and that it is single ended, while the Lavry to HD800 was a fully balanced path. On the other hand, you certainly pay for the portability. Oh. one other thing in the Chord favor, it's USB implementation seemed the best of any DAC (other than the DragonFly) I have tried. I never had a problem connecting... it just worked

     

    Surprising really, what with all the hype, I'd have expected these new Chord FPGA dacs to have the clear edge over the 2009 Lavry.

     

    BTW, has anyone here actually listened to and compared the Hugo and Ex?

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    Great review Richard, and so thorough, it Saves me repeating a lot of the gripes :-) and acres of typing!

    to cut a long story short, I've listened to an early Hugo too, that a friend has acquired, pitched against my well - burned in EX and his superb Auralic Vega, the cons that you describe so well , are intensely irritating, but the sound,..............

     

    Absolutely, stunning!!! I've heard it through his JK splitter and USB and I agree, that it sounds better through SPDIF, I think it matches the Vega, but matching the MSB, that's even more amazing!

     

    So I've obliterated the piggy bank and ordered one ( the Hugo that is) It's meant to be coming next week and the casework issue has meant to be fixed in this batch ( I'll give a heads-up when it arrives, if this is the case! ) Pun not intended!

     

    re the Home DAC, I'm still hoping they ( as Chord have hinted) will give an at cost motherboard upgrade to EX and HD, to avoid making them completely redundant!

     

    I am considering getting a Hugo. I have an Auralic Vega. In your opinion how Hugo compares to Vega in DSD and PCM. Thanks.

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    "re the Home DAC, I'm still hoping they ( as Chord have hinted) will give an at cost motherboard upgrade to EX and HD, to avoid making them completely redundant!"

     

     

    I'm just wondering where Chord have hinted at this as it would be a sensible upgrade.

     

    When I emailed them about upgrades I got this response:

     

    'The Qute upgrade from HD to EX is 200.00 GBP plus shipping. You can either return the Qute to your retailer or send directly to us here at the Pumphouse. Turnaround is usually about a week.

    The Hugo is a totally different concept and design. It is a portable device designed primarily for music on the move through headphones whereas the Qute is designed purely as a high-end stand-alone Hi-Fi source component.'

     

    which suggests otherwise.

     

    Thanks to all for the really informative reviews and views

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    I'm just wondering where Chord have hinted at this as it would be a sensible upgrade.

     

    Asked recently if the EX might be upgraded to Hugo specs, Matt at Chord said "Yes this would make sense. However we are concentrating on Hugo first before we make any other changes."

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    Asked recently if the EX might be upgraded to Hugo specs, Matt at Chord said "Yes this would make sense. However we are concentrating on Hugo first before we make any other changes."

     

    Many thanks for the swift reply.

    It would now seem that upgrading the Qute to Ex standards would be a mistake if a more significant upgrade is in the (not too distant) pipeline.

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    yup, might be an idea to hold off a bit on that. I've decided, finally, not to buy the Hugo and have cancelled my order. Main reason: I was never going to use it much outside.

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    Last month, I placed a review of the Chord Hugo on both the Head-Fi forum and the ComputerAudiophile forum for Hugos received in the first North American shipment from Chord. I had concerns about chassis issues but was blown away by the stellar audio quality of the Hugo.

     

    I received my 2nd shipment of Hugos a little more than a week ago and finally had the time needed to do a detailed review.

     

    Because I only had my personal Hugo (one received in February) for not much more than a day, I couldn't do the testing back then to provide a really detailed review. A client of mine talked me out of my February shipment personal Hugo and I had to wait until the 2nd shipment of Hugo's arrived in the March shipment before completing the review.

     

    Now that I've had my Hugo powered on for well over a week, I am able to share some of the observations and solutions that lead toward gaining the absolute best audio quality from the Hugo.

     

    Improving DC power inside the Hugo will take its audio quality to an even higher level than what most new Hugo owners have experienced to date. I felt it was important to share this with forum members but my review is way too large to post it here in it's entirety. It's equivalent to 12 typed pages.

     

    Instead, I'll provide you with a link below that will point you to my web page where I've included the full review in considerable detail:

     

    http://www.aumacoustics.com/my_second_hugo_review.html

     

    In summary, I can share with you that the Chord Hugo, powered by a custom USB power supply, run through an Audiophilleo AP2 converter, a 1.5 meter SPIDF cable and then into the SPIDF RCA jack of the Hugo provides the absolute best sound quality that the Hugo is capable of producing. Adding this additional chain of components is well worth the investment and the resulting sound quality is 2nd to none.

     

    In addition, the digital volume control in the Hugo is absolutely perfect. It doesn't drop bits like my Auralic Vega did and can be used way down into the lowest volume settings without taking a sound quality hit. I've included some technical info that Robert Watts has shared with me regrading the design of this volume control. It's included within the review.

     

    If you have a Hugo, you owe it to yourself to acquire a DC power supply and AP2 converter. In my opinion, these additional components vastly outperform the Hugo's HD USB port, so much so, that there is no comparison. In addition, to making the music sound so exquisitely analog and very musical (very much like listening to vinyl), details and dynamic swings are incredible and balanced throughout the entire audio frequency spectrum. Not only does this make a speaker based system sound better, but it also improves headphone sound quality substantially.

     

    Let me know if I can answer any questions that you might have after you've read my review. Thanks again for the opportunity to share valuable information regarding the new Chord.

     

    Richard Becker

    Aum Acoustics

    http://www.aumacoustics.com

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    Nice post Richard.

     

    The key here is not improving the signal quality over the HD USB port but rather using SPIDF as an entry into the DAC and a means to pass on improved DC power that can't get through the HD USB port.

     

    According to Chord, the Hugo always runs on battery power to keep is isolated from the mains, which would imply that you cannot pass on DC power in the way that you suggest- via USB or SPDIF.

     

    There have been reports from yourself and one or two others that, via usb, the Hugo sounds very slightly better when plugged in. Possibly, though, this is due to improved 'grounding' rather than fully passing on power. It would be interesting to compare the stock charger to the a linear in that regards.

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    Richard,

    Thanks for the detailed foillow up review, as well as the full disclosure of your dealer status, etc.

     

    I am easily confused so bear with me: how do you surmise that you are powering the Hugo with a dc power supply when what I see is that you are simply powering your AP2. No power is getting through SPDIF connections, just a clean bitstream. Isn't the Hugo still being powered by its own battery?

    Ted

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