Bad customer support from KVS Audio (I'm sorry they didn't give me any other option)

[davide256]

1 minute ago, ecwl said:

We must be looking at different websites. 
https://www.denafrips.eu/contact-us

that page clearly has a sticker symbol actually that says 30-day money back guarantee. And

https://kvsaudio.com/?page_id=909
this page clearly says 14-day full refund.

Good for you that you noticed kvsaudio's faux pas.

 

@PedroS do you have any options to legally report kvs audio with this as evidence? It's most likely an honest mistake, careless reuse of web boilerplate but

might be leverage to get them to budge on a refund if you  capture the page as evidence. 

 

I'd highly recommend you correct your title as its wrong, Denafrips is not at fault here. More accurate to say

 

Bad customer support from KVS audio ( Denafrips sale) (I'm sorry they didn't give me any other option)

 

 

[davide256]

1 minute ago, PedroS said:

Ok, I will correct the tittle, but how can I do it, as my 1st post doesn't have an edit option?

@The Computer Audiophile   OP needs help to make a correction to thread title, having issue with  promised return support from distributor