Highend-AudioPC bankcrupt/scam?

[AudioPhil]

Hello everyone

 

Yes it is a difficult time for everyone, thats true. Our company exists since 2013 and we've been through windy economical times before. But thanks to the support from our partners, friends and customers we are confident that also this crisis will pass and better times are ahead of us. So to answer this threads title. No, we are not bancrupt and certainly not a scam.

 

Currently both delivery services as well as local customs worldwide are (still) under heavy load, most likely due to the COVID pandemic and a variety of their consequences. This can and unfortunately sometimes does lead to the following inconvenient events:

• Delay of shipping due to delivery services
• Incomplete (not up to date) tracking information
• Delay due to local customs

Once an order has been processed and shippid on our side, all of these events mentioned above are unfortunately outside of our control.

 

Regarding commuincation using email. Our Email servers are hosted by Microsoft Exchange Online and therefore running on the most recent and most used plattform available worldwide. We have externally tested both our in- and outbound path for email, and both are rated 10/10 from two different testing facilities. We properly use TLS, SPF, DKIM & DMARC, so in other words our email infrastructre is configured using the higest technical standards there are and also externally tested on a regular basis.

 

Due to the nature of email transmission it is important to understand that there simply is no guarantee that an email will reach its target. There are just to many inedependent points involved starting with the local email provider, the email setup of the sending client (is SPF configured correctly? Is a legit email provider used which also configerd their systems properly?), many hops in between, the target email server, Firewalls and Spam-Gatways in between on all sides.. And all of this of course is run by completely independent companies which no one has any access or control to the other one.

 

If you send multiple emails and get no reply, the chances are high that there is a specific problem somewhere in that chain, so in such a sitation we'd advise our customers to send as a DM over a forum like this one here.

 

@Kien, as written per direct message before, your order seems to be lost in transport. As much as we can understand your frustration, there was no fault on our side at no point in time. Of course you'll receive a new shippment free of charge.

 

@yoby  We also do understand your inconvenience, but it is just outside of our powers if your package is stuck in the US customs. We are still very happy to hear your shippment finally arrived.

 

Very best,

AudioPhil

 

 

[AudioPhil]

Dear @happydance

 

I am very sorry to read about your experience. May I ask what email adress you sent your requests to and on what exact dates that was? Please note that were not open over christmas and new year. You can always email me directly at [email protected] or send me a PM over here.

 

Best,

AudioPhil

[AudioPhil]

44 minutes ago, happydance said:

I have sent you a 'PM'....rsvp/a.s.a.p. many thanks!

Thanks a lot, we'll take it from there! 👍

[AudioPhil]

25 minutes ago, begastor said:

Hello, I have exactly the same problem as other people. No shipping, no communication...

I am however a user of AO and am happy with it, I didn't think I would have so many problems with an order from Highend-audiopc...

I sent you a private message Mr. Audiophil THX

 

 

 

 

 

Hello

 

You sent the message 13:46 and you post here on 13;59. Please tell me one single company that will answer your request within this time frame. I will now read your PM and then we'll take it from there, thank you.

 

Best,
AudioPhil

[AudioPhil]

6 minutes ago, davide256 said:

And then there are the folks that never think to check their junk folder for replies. And if you are a hotmail account,  run away from the web browser version, it can't find squat

with it's search function...use Outlook.

 

...please don't mention theese!!! 🥴