Roon “ To claim your discount, reply "proceed" to this email.”

[Norton]

I’m experiencing a bewildering situation with Roon, I wondered if anyone else has had the same?

On Monday, after ending a free trial, Roon invited me to buy with a discount “..To claim your discount, reply "proceed" to this email.”. 
 

Email looked genuine ([email protected]) so I replied.  After 24 hrs I heard nothing, so I sent a reminder to same address , 24 hrs later nothing still so sent an enquiry on their web form.  Another day passed and still no reply or access to Roon, so posted a query  on the Roon forum, which was declined and apparently sent as a note  to accounts within a few minutes.  24 hrs on from that, still no Roon access nor a response to any of my queries.  
 

Could this original email be a scam, or is this just a taste of Roon customer service  post takeover?

[Norton]

Thanks, I checked email header and seems genuine from Roon.com.

 

Really odd though that I got no reply whatsoever in the last 7 days from my 2 emails to [email protected], nor from a enquiry via the Roon webform, nor from  posting on the forum.

 

I guess they don’t want new customers?   I think I’ll stick with JPlay for iOS.