Allo Shanti Low Output Voltage both rails

[AC]

I measured each of the two outputs on my Allo Shanti that I just received a couple days ago.  The 5V/3A output reaches only 4.7VDC, and the 5V/1A output reaches 4.5VDC.  Both were measured with no load using a Fluke DMM.

 

Additionally, it takes over two minutes for the output voltages to slowly 'ramp up' to these levels [ never reaching 5.2VDC as spec'd on the Allo website ] while my other power supplies reach full 5VDC immediately upon powering them ON.  Is this Allo Shanti behaving normally?  Is it out of spec?  Are there trim pot adjustments that I should make?  Which one?  

 

Is my Allo Shanti defective and should it be sent back to Allo?   Thanks.

[Audio_Allo]

17 hours ago, AC said:

I measured each of the two outputs on my Allo Shanti that I just received a couple days ago.  The 5V/3A output reaches only 4.7VDC, and the 5V/1A output reaches 4.5VDC.  Both were measured with no load using a Fluke DMM.

 

Additionally, it takes over two minutes for the output voltages to slowly 'ramp up' to these levels [ never reaching 5.2VDC as spec'd on the Allo website ] while my other power supplies reach full 5VDC immediately upon powering them ON.  Is this Allo Shanti behaving normally?  Is it out of spec?  Are there trim pot adjustments that I should make?  Which one?  

 

Is my Allo Shanti defective and should it be sent back to Allo?   Thanks.

 

Forwarded PM ,please check

[allo.com]

Hi AC

 

 indeed you seem to have a faulty unit. Shanti output is 5.2V at low loads and 5.05 V usually at full load .

 

 I think that our CS is taking care of you.

 

Sorry about your faulty unit I understand how frustrating it can be.

[JanRSmit]

Mine has 5.3volt on both when not loaded.

So far functioning fine.

Seems you have a faulty one.

[AC]

Thanks everyone. Allo is sending me another unit.