My customer journey with Paul Hynes...

[Ralf11]

These issues are common in the sports car aftermarket/small co. world.  A guy runs his very small business all by himself and gets behind, his wife gets cancer, he gets sick, etc.  A fast moving forest or brush fire wipes out their house and shop (and server)...

 

I agree people should post a tweet or put something on their web site at least.  But...

[Ralf11]

7 hours ago, PeterSt said:

 

Maybe it is a good idea to talk people into it not being normal at all that "a business" is allowed to keep people waiting forever just because it is a one man boutique show. Personally I don't like to call that a business. I'd call it merely a most easy way of making money without taking risks anywhere. The crowd funding principle, which I also deem ridiculous. But alas.

 

I don't know what I'm seeing when people actually accept such behavior as normal. But indeed, accept it more and it will even be more normal again.

Crazy.

 

It isn't.  And in the US I believe it violates federal law.

[Ralf11]

Paul - I dunno if you advise buyers about the 'variance in timeliness' of a small operation, but it might help.  See my comments re similar problems in other areas, above.