I have had it with Roon, their lack of support, their user forum, and it's users...

[PunkRockDoc]

I have felt for a while that there is something else going on at Roon that we don't know about.  I don't know of any other company that would be ok with users waiting 10, 20 even 30 days for an initial and unhelpful response from their support.  On top of that, support rarely ever actually solves an issue for anyone.  You basically have to wait until a new update comes along and hope they fixed this issue.  This last update they focused on their stupid search again and fixed only a few of the numerous issues they have.  They continually let known bugs and issues take a backseat to better searching and prettier looking pages.  All that stuff is nice, but they need to just fix their issues first.  Most of them seem small and would not take a long time to fix. For example, how hard could it be for a team of developers to fix their dark mode so the window title bar isn't bright white?  I sometimes wonder if they even have a full dev team or if it is just a couple of them actually coding...  It would explain a lot.  

[PunkRockDoc]

Regardless of one's opinion about firearms, the addition of the firearms topic has caused quite a stir.  I find it both disturbing and funny that they censor anything with a negative opinion about Roon if it comes across even remotely aggressive because it is "toxic" behavior, yet the addition of the firearms is fine, even though it is 'toxic' to many members on the forum.  When I started reading the COO's responses, which were his typical disconnected from reality responses, I though it must be a joke.  It is now more obvious than ever that Roon only cares about 'toxic' behavior if it is aimed at Roon or a related topic and does not see how their own COO's behavior is what causes the most 'toxicity' in the forum.  I am pretty sure he is doing this as a kind of social experiment so that he can laugh at the arguments and give his "I am smarter than you" opinions.  The forum has been pretty dead after they put out the new rules, but it is much more active with this topic being added and the discussion there after.  He is also very quick to respond in the discussion, but when a user needs help he never responds in a timely manner if he responds at all. Roon's lack of progress on anything is clearly not time related.  The new ROCK OS is supposed to be coming out this year, but since he is developing it himself I am guessing we won't see it anytime soon.