Resonessence Labs Out of Business?

[Marcner]

Any luck on locating where Resonessence Labs products can be repaired? I have a Mirus Pro. Lights up and will show bit rate of attached source etc but no output from either XLR or RCA outputs. Hope to revive or I have a very expensive paperweight

[Marcner]

7 hours ago, Turnerman1103 said:

Hi yes I did find the engineer who worked for Reasonesence Labs and did their repair work  and upgrades . His name is Frank H (250)  763 3172 or W (250)  869 0808 . He tells me is willing tip repair on Reasonesence products. 
Best,

Drew 

Drew

Thanks for the information. I will definitely give him a call. Shame aboutResonessence Labs. The Dac was great while it worked.

[Marcner]

6 hours ago, Norton said:

As a Mirus owner I feel for you.  If you bought new through a dealer in the last 3 years I would have thought it worth going back to them for repair or refund.  Don’t know where you are located, but in the UK, even if out of warranty, a small claims court might provide redress on the basis that it is not reasonable for  you to have to write off a 3 yr old  $6k DAC.  I’m still wondering about the legality of RL just walking away from warranties that would have been factored into purchase price,  especially if they just decided to stop trading rather than going bankrupt.

Appreciate the thoughts. I am in Northern California. I had bought it used and sent it for the pro upgrade while Mark Mallison was still there. Companies go out of business all the time, so buyer beware, I guess, but didn't see this coming.

 

[Marcner]

I talked with Frank Szabo and he indeed is available to repair Resonessence products. I believe this is something he does on the side. I sent off my Mirus and will report back on how it goes. He can be reached by email at [email protected].

[Marcner]

 

Received my Resonessence Lab Mirus Pro back today from Frank Szabo. After some trouble shooting he said the regulator and the ESS chips were fried( my words not his) probably from a power surge despite always having it plugged into a PS Audio Power Plant 12. He replaced both dac chips and the regulator. It cost $750 US including return shipping. He communicated each step of the way to keep me informed. He seems like a sensible straight shooter who I think does not personally indulge in the audiophile nonsense that some of us do. Although I hope I don't have to, I would use his services in the future if need be. BTW when I listened to the Mirus Pro to make sure it working, I was shocked how good it sounded. It is one of number of DACs I have and I was planning on selling  it on its return, but I am going to have to give it some further thought and listening.