Official Qobuz Issues Thread

[Claudio]

Why Qobuz desktop application (Windows 10) playlist playback doesn't change sample frequency when the new track originally has different resolution (ex. from 44.1 to 96.00)

[Claudio]

6 minutes ago, David Craff said:

 

Hi,

 

We have identified a problem with the change in quality from one track to another, on DAC able to display this information. This will be corrected

 

Regards

Ok Thank you very much for the excellent support

[Claudio]

On 10/14/2020 at 4:35 PM, David Craff said:

Qobuz desktop application (Windows 10) playlist playback doesn't change sample frequency when the new track originally has different resolution (ex. from 44.1 to 96.00)

This problem was solved some days ago and now the problem is back.

 

Why???

[Claudio]

2 minutes ago, David Craff said:

Hi,

 

Did you change something on your computer or did you use the Qobuz application in a different way than the last time?

 

Regards

Thanks for reply.

 

No. I use the same configuration. Are you sure that the problem is regarding the application or is an external problem (es. song database management or other...)?

 

Audirvana app works like a charm on it.

[Claudio]

On 11/23/2020 at 11:45 AM, David Craff said:

 

I have no certainty, especially since I don't reproduce this problem on my test computers.

 

Before any further investigation, I suggest you wait for the next version of the application which will be released before the end of the year.

There are a lot of changes in the code. It is therefore preferable to wait for the release, check that the issue persists and correct it at that time?

 

Regards

New release and same problem: playlist with different quality songs (ex. 44.1 and  88.2 and 96) play all at 44.1

[Claudio]

Hi,

Why Qobuz app on Windows plays 192khz tracks as 96khz tracks.

I have Qobuz Studio Plan.

 

Thank you for replay

[Claudio]

1 hour ago, Claudio said:

Hi,

Why Qobuz app on Windows plays 192khz tracks as 96khz tracks.

I have Qobuz Studio Plan.

 

Thank you for replay

Solved.

My account settings where limited to 96khz.

 

Best regards

[Claudio]

After the last update (6.9.2.4 - october 24) Qobuz on Android freezes every 4-5 minutes stopping playback