Dirac Problems with Windows 10

[garysi]

I installed the Live Calibration program and it crashes immediately upon open with the message "Live Calibration has stopped working". I also tried the Audio Processor and got the following "Failed to connect to Dirac Process Server" I sent off the log files to Dirac as they requested to look into the problem. I am wondering if anyone here has had the same problem. Here are the log files for the controiller:

 

[2015-11-01 10:04:32.886] Starting up...

[10:04:32.887; 5864] INFO : LogLevel = 'TRACE'

[10:04:33.231; 5864] INFO : DLCT connection server started

[10:04:33.232; 368] TRACE: CAPC::initialize

[10:04:33.233; 368] TRACE: Register for DAP removal event

[10:04:33.233; 368] TRACE: Checking for dirac audio processor device

[10:04:33.240; 368] TRACE: Starting up diracap process...

[10:04:33.240; 368] TRACE: Starting diracapsrv process...

[10:04:33.245; 7396] TRACE: Starting device event message thread...

[10:04:33.246; 7396] TRACE: Starting device event message pump loop

[10:04:33.495; 368] TRACE: Checking if diracapsrv process is running

[10:04:33.495; 368] TRACE: diracapsrv process started!

[10:04:33.495; 368] TRACE: diracap process is up and running

[10:04:33.596; 368] TRACE: Checking for dirac audio processor device

[10:04:33.600; 368] INFO : diracapsrv found among running processes!

[10:04:33.600; 368] TRACE: CWatchdogEvent sent

[10:04:34.601; 368] ERROR: Wait for CWatchdogBarkEvent timed out!

[10:04:34.702; 368] TRACE: CWatchdogEvent sent

[10:04:34.831; 368] FATAL: Server is up, but devices is uninitialized!

[10:04:34.831; 7396] TRACE: Device event message pump loop has stopped

[10:04:34.833; 368] TRACE: Win32Process:stillRunning YES

[10:04:34.833; 368] TRACE: Win32Process: Wait 20000ms for process shutdown (00000000000008FC)

[10:04:34.833; 368] TRACE: Win32Process: WFSO - Wait failed!

[10:04:34.833; 368] TRACE: Win32Process: Process shutdown completed

[10:04:34.935; 368] ERROR: Failed to connect to Dirac Server/Driver

[10:04:39.625; 5864] INFO : Shutting down...

 

and the log for the diracap:

 

[2015-11-01 10:04:33.423] Starting up...

[10:04:33.437; 5524] INFO : LogLevel = 'TRACE'

[10:04:33.438; 5524] INFO : DSP Gain = -8 dB

[10:04:33.438; 5524] INFO : NoOfPackets = 4

[10:04:33.439; 5524] INFO : Setting Windows Vista(++) defaults

[10:04:34.826; 5524] FATAL: Unknown exception caught!!

[10:04:34.831; 7672] INFO : Initialize. Enumerating devices and capabilities...

[10:04:34.831; 7672] INFO : Checking if config contains good last settings...

[10:04:34.837; 5524] TRACE: Controller PID 7540

[10:04:34.882; 7672] INFO : Stop event set, terminating...

[flak]

Yes, we are aware that several users are having problems with Windows 10 and we are looking into it in order to find what triggers this issue.

We will update this thread as soon as we will have news... it may take some time though :-(

 

Thanks for your patience,

Flavio

[Fitzcaraldo215]

I installed the Live Calibration program and it crashes immediately upon open with the message "Live Calibration has stopped working". I also tried the Audio Processor and got the following "Failed to connect to Dirac Process Server" I sent off the log files to Dirac as they requested to look into the problem. I am wondering if anyone here has had the same problem.

 

 

 

I suddenly had exactly the same symptoms you describe, although I did not compare the logs. But, I was using Win 7. The solution was to uninstall JRiver 21:

 

Dirac and JRiver 21: DAP Rescan for new devices breaks DAP

 

Dirac not Working

 

If you are using JRiver 21, try JR20 instead, which works fine. Some more testing of 21 is necessary to verify what is specifically causing the conflict.

 

I have notified Dirac Tech Support of these threads, as I have an open ticket on these problems.

 

[garysi]

I suddenly had exactly the same symptoms you describe, although I did not compare the logs. But, I was using Win 7. The solution was to uninstall JRiver 21:

 

Dirac and JRiver 21: DAP Rescan for new devices breaks DAP

 

Dirac not Working

 

If you are using JRiver 21, try JR20 instead, which works fine. Some more testing of 21 is necessary to verify what is specifically causing the conflict.

 

I have notified Dirac Tech Support of these threads, as I have an open ticket on these problems.

 

 

 

How do unistall MC 21 and reinstall MC 20? Will I lose anything?

[garysi]

I uninstalled 21, installed 20 and Dirac worked. Upgraded back to 21 and this time Dirac is working again with 21. Thanks for the help.

[Fitzcaraldo215]

Hmm. I will have to try that. I have not tried 21 again since I uninstalled it.

[Fitzcaraldo215]

Yup, JR 21.0.17 gave no Dirac problems after I downloaded and installed. I always make sure DAP is fully closed before I do that. But, restarting DAP or DLCT were normal.

[flak]

Yup, JR 21.0.17 gave no Dirac problems after I downloaded and installed. I always make sure DAP is fully closed before I do that. But, restarting DAP or DLCT were normal.

 

Yes, it looks like JRiver 21.0.15 was causing problems that have now been solved by JR 21.0.17

 

Flavio

[flak]

The JRiver's download page at the moment shows build 15 while build 17 is available here:

https://yabb.jriver.com/interact/index.php?topic=100902.0

 

By the way I just noticed that there is an even newer build here:

JRiver Media Center 21.0.19 - Version History

 

Flavio

[flak]

I'm pleased to inform that the release candidate of Dirac Live 1.2 for Windows that fixes some issues is now available for testing from helpdesk.dirac.se

 

Flavio

[leya]

Hello Flavio

Is there a release 1.2 of Dirac Studio Live ( with the VST plugin ) ?