Boss2 not booting - constant red and green lights

[HecklerJK]

Hi, my Boss2 is struggling to keep functioning.   I have the 16 Gb card that it came with that has been reflashed to the allo dietpi image, and a 32gb that has the same.   On boot, the raspberry pi screen does show up on a 1080p TV, but is degraded.  It won't show at all on a 4K TV.  After an initial 8 green flashes, the green led stays solid.  The red starts and remains solid.

 

The last time it was running, things were fine but it kept falling off my wired network.

 

Are there any additional troubleshooting steps I can take?  Is there a chance this Pi is defective in some way?

[AlloSupp_N]

check PM,  share screen info on PM

[HecklerJK]

hello - i've been trying unsuccessfully for several weeks to get an update after following the instructions.   

 

Given that the green and orange lights on the NIC are constant, you mentioned this means the Pi 4 is defective.

 

I'd like to understand the replacement process as I understand the warranty is 12 months.   

 

May I ask for an update on this, please? 

[HecklerJK]

Hello, I haven't heard from you since July 27th:

 AlloSupp_N

Replied: July 27

• yes the RPI4 have some issues need to replace.

 

I understand the warranty to be 12 months, but I'm unclear if you are honouring the warranty or if I'm now on my own.  When can I expect a response?

 

Please let me know as I really like the product when it's working.