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Showing results for tags 'k-05x'.
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I have an Esoteric K07x Player/ DAC I bought new from an official dealer in the UK, a little over 2 years ago. Over time I noticed that the unit was humming loud enough to to hear across the room and it was clear the noise was coming from the front left of the machine where the transformer is located. This is the most expensive piece I own, yet no other item I have has ever exhibited this problem. I returned the item to the dealer under warranty last autumn and it was overhauled by Esoteric and (I think) a new transformer installed. It came back a little quieter but not by much. I commented to that effect to the dealer, who has since looked again at the machine in comparison with a loan example from Esoteric, which apparently had a more pronounced hum. The dealer has been excellent in the matter but I'm told that Esoteric's ultimate conclusion was (words to the effect that) "they just do that" and that I should put up with it. Given Esoteric's reputation I'm surprised by the initial problem, but much more so by their response to it. Do you think I am being unreasonable to expect Esoteric to provide a remedy? I shall certainly avoid Esoteric products from now on, but maybe I have a small claims case over merchantable quality, especially given the price of the unit?