Search the Community

What kind of support should we expect from Signalyst.com for HQPlayer? My server hardware expert and I have spent the last few weeks experimenting with HQPlayer and various server components and power supply configurations. While we had targeted the Linux environment, some compatibility issues with the Ubuntu distribution forced us to fall back to Windows. During this period, when I had contracted hourly Linux support, Signalyst.com stopped responding to either of us after 2 emails. We then went it alone, but when we needed to see if we could use our Linux license to purchase a Windows version, my contractor had to use another email address to get thru to Signalyst. My contractor also informed me that Signalyst requires the purchase of "key code insurance" as the only means of getting a lost license key from them. So I'm wondering if the proprietor of Signalyst.com could articulate or show us where to find his customer support policy, as I have no other means of contacting him. If this content is nested somewhere in Signalyst.com, then I apologize in advance for not finding it. I would be remiss if I did not use my first thread on CA to applaud individuals who have been absolutely fantastic in their support: Marcin of JPlay (my first choice player), Claudia of HiEnd-AudioPC.com, and Ted Brady whose help goes back a few years when I started using SACD_extract. My hat is off to Claudia, who humbly answered 5 of my emails this weekend with extraordinary proficiency when I was trying to decide which Windows edition to use.