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  1. Hello David Yes, I did try on other computers. Still the same thing. I am not going to send you my account info. It's just not worth it. I think the Qobuz customer service needs a refinement. Slow to get involved and no other solutions for a company that offers and advertises its download store. Telling me I should contact customer service before I pay and start downloading file! Bad customer service. And after messages like these: (Qobuz) Sep 21, 2021, 14:31 UTC Hi , Thanks for sharing your feelings about the Qobuz service with me. I’ll communicate your improvement requests to the team and let them know this impacts your experience in a less than optimal way. We are always working to improve our service to keep up with the big players. We can do better, and we will. Have a great day! Regards, from Qobuz I feel that Qobuz customer service really doesn't care, never thought of users experiencing this issue, or simply doesn't care. Big players? Why even include that? Thanks for your offer, but I will get the files from another source. Frankly, I am glad this happened before I purchased the Prince and Tom Petty sets. Thanks for the offer, though Regards, coke
  2. It's no. 1, Remixes, Pt. 2, a 4-track EP. I've just found it on another site.
  3. Yes, Jud, I have done the same. Settled on AIFF after trying some other formats. In cases like these, you would think Qobuz would have a plan to manage this.
  4. I wouldn't classified it as a re-download since it never allowed me to download them in the first place. I am assuming that once you purchase a track — if you successfully download it or not — there is no refund, according to Sébastien. It's been almost two weeks, and it's about a day or two before I get a response, I suggested Dropbox or a non-Qobuz link. The company doesn't seem to know what to do, so apparently, I am the only one this has happened to. I am just at a loss of why it allowed to me to download all the other tracks. I don't think Qobuz will ever resolve this. Qobuz worked beautifully when I started using it in 2019, not now.
  5. I made a total of seven purchases, all downloaded except one. I receive a server error each time. Hence, I never got the initial download. I download all purchases, except that one, immediately. I have tried to download that EP for the past 10 days, both as a TAR file and individual tracks. No go...
  6. Goodbye, Qobuz Hi Thanks for your follow-up email. I'm sorry to hear you are having this experience with your recent purchase. I have just tested this download. All is well on my end. Unfortunately, Qobuz cannot provide any refunds on purchased music in any circumstance. We strongly recommend contacting customer service before making your purchase if you doubt you will be happy with your purchase. The record labels do not allow for returns. There are no exceptions to this rule. I am very sorry. Regards, Sébastien from Qobuz Qobuz never gave me the change to download my purchase. Secondly, the Qobuz website still gives me a server error. Seriously, everyone making a purchase should contact customer service before making their purchase? Really? Goodbye, Qobuz
  7. @David Craff I’m not sure what’s going on, but lately I’m having a lot of issues, even downloading files I purchased. I keep trying to download this EP, Miguel Migs – Sensations (feat. Andy Allo). (See Screen Shot #1.) I prefer to download the files in TAR format, but I keep receiving “Bad Request.” (See Screen Shot #2.) If I try to download the files individually, I get a 404 Server Error. (See Screen Shot #3.) I also purchased another album and the first five tracks of Disclosure’s “Never Enough”. I even had trouble downloading these tracks as individual TAR files. Does Qobuz have Miguel Migs’ Sensations? Is there something going on server side?
  8. Normally, I purchase from Qobuz, but I look on other sites since I like house music. I compare on Traxsource, Beatport, and also get a lot from Bandcamp for non-house music. Qobuz usually has the better price and for those 2-track EPs, Qobuz expands that to four or five tracks. A much better deal!
  9. For the life of me, I can't sign into the Qobuz app, but have no problem signing into the website. Is there an update to the desktop Quboz app coming any time soon?
  10. Khruangbin & Leon Bridges’ Texas Sun was a good find for me. It is 24/96 and sounds great! And at a $1 a song, I couldn't be happier!
  11. To create a new library: Go to your Applications Folder Press and Hold the Option button, on the keyboard Double click the Music app. On the pop-up menu, click Create Library
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