Having a Geek Out v2 with a channel of the balanced output cutting in and out, I sent it home for repair. At first they offered to sell me on a new one at a slightly reduced price, but I thought it more economical to repair mine. While waiting to hear back, I found a thread on their support site where several owners had the same problem and had theirs fixed for free, so when they got back to me with a quote on the cost of repair, I mentioned that and darned if they didn't agree to do the same for me. I shipped it and got word from them that it was received. That was several months ago, Since then all my support tickets have gone unanswered. I know that they've been criticized for slow interaction, but not a peep in months? A couple of weeks ago, I managed to find their office number and was optimistic that actually speaking to a human would help, but my call only got a recording to leave a message and that they'd get right back to me. They haven't. I can see that they're offering merchandise for purchase, which would lead one to think that they do exist, but could their service and responsibility as a vendor be so vile as to hold my unit hostage and simply ignore me? Does anyone know what's going on with LH Labs???