hykbooks Posted September 9, 2021 Share Posted September 9, 2021 Hi, I have 2 cables from the same company, that I would like not mention its name, as I adore the sound of the cables But I am really unhappy, as those are over 300 usd cables, this issue is that simply both stopped working when I connect them to my computers. One is an older model and one is a newer model. Since day one I had issues with the connections of those cables. In the beginning any slight movement would break the connection and the dacs will not be detected. Till it reached a point now both cables are totally not working I have a assus zephyrus laptop with 4 usb ports and a mini intel nuc, and I have 2 dacs, ifi ipro dsd and a ecdesign r2r dac, simply both cables do not work anymore, which is so frustrating, how can this happen, when I connect other cables to any of the devices mentioned above they work, except those 2 usb cables The company asked me to send them back, but sending them back will cost me shipping overseas and the headache to deal with customs upon return is a headache by itself Those usb cables have switches and are thick cables. I have been trying everything, why all of sudden both cables went dead is a mystery to me Points to consider: 1- every other usb cable works flawlessly with my dacs and my computers 2- since day one I had issues with both cables 3- both are 2 meter cables and thick 4- the connectors look fine and are clean 5- I do not connect and disconnect cables, as after I buy a cable it stays in my system, so I am not doing plug and unplug often, only very very rarely Any advise Link to comment
esmit Posted September 9, 2021 Share Posted September 9, 2021 'Curious' which cables you talk about. Most of the time sending back and forth second hand cables/for repairs is much less expensive than new orders. Some brands specifically say not to bend in the wrong direction. Link to comment
hykbooks Posted September 9, 2021 Author Share Posted September 9, 2021 6 minutes ago, esmit said: 'Curious' which cables you talk about. Most of the time sending back and forth second hand cables/for repairs is much less expensive than new orders. Some brands specifically say not to bend in the wrong direction. well I try to not disclose the company name, as they offered to me sending them for check up but to pay shipping, but my confidence is not great now, as how on earth 2 cables from the same company can have this malfunction. when the first started going weird i was offered an upgrade to buy the new model, which i accepted gladly, but now to also have the newer model go dead like this, is not to my liking at all, and i will not pay a penny to that company, maybe they will read this thread and do take actions Link to comment
Popular Post AudioDoctor Posted September 9, 2021 Popular Post Share Posted September 9, 2021 Cut your losses and don't buy any more cables from them. Samuel T Cogley and davide256 2 No electron left behind. Link to comment
GregWormald Posted September 10, 2021 Share Posted September 10, 2021 Bad stuff happens sometimes, if it happens too often then walking away is indicated. Tell them you've paid for shipping for goods that actually work and see what they say. Link to comment
hykbooks Posted September 10, 2021 Author Share Posted September 10, 2021 that is what I thought, if this will not get resolved I will never buy again, anyway I sent the company a message that I opened this thread, as I am so bummed, especially that I have to deal with 2 cables having the same issue, while all my other cables work just fine. I never had a usb cable problem ever, so that this happens with 2 cables from them GregWormald 1 Link to comment
Samuel T Cogley Posted September 10, 2021 Share Posted September 10, 2021 Just another example of "audiophile" USB cables not being as good as much less expensive, mass market cables. Link to comment
mfsoa Posted September 10, 2021 Share Posted September 10, 2021 A little off-topic - not directly audio-related: I was using a super cheapo USB cable to charge my phone. I heard a strange bubbling noise (the plastic melting/boiling) before I smelled the smoke. Very lucky I was right there to yank the thing - who knows how bad this could have been if we were away. Makes me wary as these suckers can carry lots of amps Link to comment
NOMBEDES Posted September 10, 2021 Share Posted September 10, 2021 I use a VERY expensive audiophile approved USB cable for my printer. And I must say the blacks are blacker on my prints. In any dispute the intensity of feeling is inversely proportional to the value of the issues at stake ~ Sayre's Law Link to comment
audiobomber Posted September 12, 2021 Share Posted September 12, 2021 I assume these USB cables have switches on them to enable/disable USB power? Some DAC's need USB power to operate. If power is not getting through the cable, I would suspect a faulty switch. Maybe you can bypass the switch with a jumper? Main System: QNAP TS-451+ NAS > Silent Angel Bonn N8 > Sonore opticalModule Deluxe v2 > Corning SMF with Finisar FTLF1318P3BTL SFPs > Uptone EtherREGEN > exaSound PlayPoint and e32 Mk-II DAC > Meitner MTR-101 Plus monoblocks > Bamberg S5-MTM sealed standmount speakers. Crown XLi 1500 powering AV123 Rocket UFW10 stereo subwoofers Upgraded power on all switches, renderer and DAC. Link to comment
Currawong Posted September 16, 2021 Share Posted September 16, 2021 More troublesome about "high-end" USB cables is many of them wont have the correct 90 Ohm characteristic impedance required for USB to function correctly. That will result in signal reflections and a degraded signal. Link to comment
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