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Product Purchasing Factors


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Hi Guys, I’m working on something, and could use the community’s input. 
 

Task: Please rank the factors you use when purchasing products. 
 

Include whatever is important to you, whatever that is. Doesn’t matter to me. 
 

Some of the items I consider are support, price, build quality, aesthetics, origin, comfort, ease of use, longevity, health of the company, people at the company (I like to spend my money with good people), etc…

 

This list also changes based on product price or what it does. When I purchased my Wilson Alexia speakers I went through all the criteria. When I purchased a cheap USB enclosure for my music backup hard drive, I skipped many of the criteria. 
 

Your input here will help me, help you :~)

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1. Other people's experiences, as expressed in online reviews, comments, exchanges, etc, are all essentially positive. Very few negatives found by them; key words in the description of the performance are used.

 

2. Value for money; no more spent on bling, which I then have to pay for, than necessary

 

3. The company behind the product has a history of producing products that deliver; interviews, etc, with the people inside show that they know to engineer, design and implement for results, and that they can "think outside the square".

 

4. Best possible warranty 😁

Frank

 

http://artofaudioconjuring.blogspot.com/

 

 

Over and out.

.

 

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29 minutes ago, AnotherSpin said:

What interests me in particular are the non-purchasing factors.

 

"non-purchasing factors"?

 

30 minutes ago, AnotherSpin said:

acute consumatitis.

 

temporary inflammation of the consumes?

My digital system is wired ethernet (RedNet/Dante) but strictly offline. I don't download or stream music from the internet.

System here

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1) Functionality: Does it do what I want and can my wife operate the device (2nd point fails most of the time)

2) Reliability: real or perceived

3) Cost

 

QNAP TS453Pro w/QLMS->Netgear Switch->Netgear R7800 Router->Ethernet (50 ft)->Netgear switch->SBT->iFi xDSD->Linn Majik-IL (preamp)->Linn 2250->Linn Keilidh; Control Points: Squeeze Commander (DroidX) & iPeng (iPad Air); Also: Rega P3-24 w/ DV 10x5; OPPO 103; PC Playback: Foobar2000 & JRiver; Portable: Sony NWZ_ZX1 & ZX2 w/ PHA-3; SMSL IQ, Fiio Q5, iFi Nano iDSD BL; Garage: Edifier S1000DB Active Speakers  Wish List: New DAC,  SBT replacement; Dream system: Linn EXACT or ATC Active or Big Tubes (KR or Nagra or Shindo or ...)

 

My goal is to use appliances and take home PC out of the chain...

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1. People at the company (I like to spend my money with good people) -  Though not actually a purchase consideration, this is kind of a non-negotiable for me. If a company won't stand behind its product, that just foreshadows customer support issues down the road (because the company's product is probably also crappy or unreliable).

2. Sound Quality - If it doesn't sound good nothing else matters

3. Build Quality - Will I have reliability issues. If so, that can be a non-starter for me

4. Aesthetics & Form Factor - Equipment that fits my aesthetics preferences (minimal with a preference for black faceplates) & that fit into my media console's shelf width are important concerns for me. I don't want a listening room that looks like it has racks and equipment from a science lab.

5. Price - To a degree, I'm not so sensitive about price, but I am value conscious about audio products. I figure out what level of product meets my expectations and then figure out if that is a price that I'm willing to pay.  I believe there is a point of diminishing returns on the cost-to-sound quality scale and try to find products close to that price point.

6. Company Health - That does matter to a degree and is more important for digital components. I figure that there are a greater number of people that can repair analog components.

 

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To the criteria already mentioned I would add "proximity" of the manufacturer or dealer. 

 

Living in Europe, I prefer buying equipment that is available here in Europe so that it can easily be returned if needed. I do make exceptions, but it is an important criteria. 

 

my blog

 

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Most things are already mentioned. What is more and more important to me:

- Reliable company with proven products (I do not mind paying a McIntosh-price if a get a McIntosh build quality and service) and a reliable dealer.

- User interface (my hobbyhorse, most apps a fine for rock, but quite disastrous for classical, a problem if you don't like Roon).

- Value for money (I like the Mc MHA 200, but it's way overpriced in the Netherlands, so looking for something different).

- The most important one: WAF (my wife et moi share this hobby).

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What a great question.....If you asked me that 5 years ago, I would say online reviews, impulse, looks. These days I don't think I would buy anything without discussing it on this forums. So many amazing people on this Forum. What I know today is completely different to what I knew before I joined the forum. The contribution from this forum has taken my system to levels I thought would never be possible. 

 

At a push I would maybe ask for home demo, but then again could end up on impulse. 

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16 minutes ago, ASRMichael said:

What a great question.....If you asked me that 5 years ago, I would say online reviews, impulse, looks. These days I don't think I would buy anything without discussing it on this forums. So many amazing people on this Forum. What I know today is completely different to what I knew before I joined the forum. The contribution from this forum has taken my system to levels I thought would never be possible. 

 

At a push I would maybe ask for home demo, but then again could end up on impulse. 

 

On the other hand, I've been buying some components that I probably didn't find out about without reading this forum for years. I don't have them anymore, no need.

 

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Here's mine

 

I categorize the first four below as all being equally important. If a product fails in any one of those #1 priorities then it gets eliminated from my list even if it matches perfectly against all other priorities.

 

1. Does the product description advertise being able to do all the things I need it to do

1. How many documented cases are there around the web of said product where existing owners have confirmed that the product can indeed do all the things it was advertised to be able to do

1. Is it reliable and trouble free to operate

1. Does the product measure well on the test bench with nothing but great specs across the board

 

2. How many Users of the product are there (in a general sense. If I Google for the product is there one hit or hundreds) If there is no or a very low existing User base then I'll pass on the product. If there is a decent size User base, what kind of systems is it being used with and are any of them similar to mine. I've been a Giuena Pig several times before and it was a very expensive mistake each time.

 

3. Country of origin

 

4. Price

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Believe it or not, it's actually hard to get me to part with money. The more something costs, the more difficult it is. That said here are my considerations when considering a new piece of equipment.

 

1) Will it provide a tangible benefit or improvement to my enjoyment of the music?

 

2) Who or what is standing behind this product?

     a) how mature is this product?

     b) what does support look like?

 

3) Is this something that will last a long time, reliably?

 

4) if it's not 100% perfect for my needs right now, will it grow into what I want and will the company put in the time and effort to update it along the way?

    a) Am I willing to live with the compromises until then?

 

5) Is the cost of the item justifiable in terms of increasing my enjoyment of the music?

 

6) Is it made in America? Can I buy it locally?

 

These are some off the top of my head after a bit of thought on the subject.

 

No electron left behind...

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Before I buy either new or used I try to check all of these boxes. If I can’t I’m likely out so they are pretty much equally important. Buying used or without listening first seems to change the process for me. I would much prefer to listen first but that’s not always possible where I live and unlikely with used equipment.
 

If buying new equipment:

1. How will it improve my system?

2. Sound quality. 
3. Is it a good value for what I must pay for it?

4. Reputation of the manufacturer. Extra credit for made in the US.

5. Any input I can get from trusted dealers or reviewers.

 

If buying used and/or I can’t listen before buying:

1. How might it improve my system?

2. Reputation of the item from trusted reviewers
3. Am I getting it for a fair price?

4. Condition of the item if used 

5.  Known service issues if used

6. Can I recover most of my money if I decide it isn’t what I hoped it would be?

 

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