Roon & HQPlayer Issue

[The Computer Audiophile]

This is so annoying. I have Roon server and HQP running on CAPS Twenty. This has worked for about a year. Now, Roon stops playing after a few tracks and the music can't be restarted without fiddling. 

 

I've heard many times that running Roon and HQP on the same machine can be a no-no, but it was working so good until now. :~(

 

HQP works great by itself. I left it running over night, and heard perfect music when I sat down at my desk this morning. 

 

Anyone have this same issue or know of a fix? I'd try the Roon forum, but waiting a month for the first response doesn't sound thrilling. 

[AudioDoctor]

Do I have the same problem, yes. Am I aware of a fix... no.

[firedog]

Never had this one on 2 different Windows based servers with Roon and HQP.

[lpost]

1 hour ago, The Computer Audiophile said:

Anyone have this same issue or know of a fix? I'd try the Roon forum, but waiting a month for the first response doesn't sound thrilling. 

I've always kept the two on separate machines but had a thought, have you tried configuring Roon HQP setup to use the IP address instead of localhost 127.0.0.1?

[Account Closed]

1 hour ago, The Computer Audiophile said:

This is so annoying. I have Roon server and HQP running on CAPS Twenty. This has worked for about a year. Now, Roon stops playing after a few tracks and the music can't be restarted without fiddling. 

 

I've heard many times that running Roon and HQP on the same machine can be a no-no, but it was working so good until now. :~(

 

HQP works great by itself. I left it running over night, and heard perfect music when I sat down at my desk this morning. 

 

Anyone have this same issue or know of a fix? I'd try the Roon forum, but waiting a month for the first response doesn't sound thrilling. 

If you can, you may want to separate the two to different machines. It could be related to the size of your library and the amount of background work going on. That said, I used to have problems from time to time when I had Roon and HQP running on the same Win 10/64 machine. I now have Roon and HQP on my M1 Mini and have not had any issues since, however, I do not have a local library anymore (just Tidal/Qobuz streaming). You could try Roon on CAPS machine and HQP on your M1 as a test. Jussi has said that he does not run Roon and HQP on the same machine likely for the same reason. 

[The Computer Audiophile]

4 minutes ago, lpost said:

I've always kept the two on separate machines but had a thought, have you tried configuring Roon HQP setup to use the IP address instead of localhost 127.0.0.1?

Trying this now. 

 

I also just noticed, the playback counter doesn't move along with the track. It's always at 0:00 when outputting to HQP.

 

[davide256]

some sluggishness at start of track/delay for next track but no stops.  I prefer on same machine, when run separately delay was worse

[The Computer Audiophile]

Just updated HQP and switch to using the actual IP address of the machine and same issue. 

[Account Closed]

Just now, davide256 said:

some sluggishness at start of track/delay for next track but no stops.  I prefer on same machine, when run separately delay was worse

Another thing you could try is directing traffic with Process Lasso. You can prevent core hogging and core conflicts and tweak a bunch of other stuff as well. I used it on very windows machine I have had over the years. It is what the maker of that $25K machine that a few here have uses. He has said that he could not get the results he does without it.

[Lio_B]

2 hours ago, The Computer Audiophile said:

Trying this now. 

 

I also just noticed, the playback counter doesn't move along with the track. It's always at 0:00 when outputting to HQP.

 

Hi Chris,

when I had this problem I had to make a clear data from HQP
if that is not enough, you have to uninstall HQP from Roon and reinstall it
good luck

[Foggie]

2 hours ago, The Computer Audiophile said:

Trying this now. 

 

I also just noticed, the playback counter doesn't move along with the track. It's always at 0:00 when outputting to HQP.

 

I posted this behavior (counter not moving w/ HQP), never received response.  It would appear to be a HQP version as far as I can tell.  Could be something else, dunno

[The Computer Audiophile]

27 minutes ago, Lio_B said:

Hi Chris,

when I had this problem I had to make a clear data from HQP
if that is not enough, you have to uninstall HQP from Roon and reinstall it
good luck

 

I think the Clear Data option fixed it. Playback counter is now moving and playback seems to be working as well. Fingers crossed :~)

 

[AudioDoctor]

Interesting, the one thought I had was that for the playback counter to move HQPlayer must be set to "Time" as in the picture below. This was the problem for me once when that playback counter stopped working. Regarding everything else, perhaps you are coming up against a Roon Database limit. I suppose that's possible.

 

 

 

[The Computer Audiophile]

I left it playing overnight and it's all good this morning. 

 

Thanks to everyone who offered help and cheers to the power of an independent forum!

[pofonso]

Thank you very much. I started a topic in Roon forum but never got a response. It works now. 
 

Best regards.

[Miska]

On 8/5/2021 at 11:25 PM, Foggie said:

I posted this behavior (counter not moving w/ HQP), never received response.  It would appear to be a HQP version as far as I can tell.  Could be something else, dunno

 

Roon uses old version of HQPlayer control API and this requires that in HQPlayer you have time display set to "Time". If you set it to "Remain" or similar, you have 0 position because length of the content is 0. In newer API versions there are separate position reports for the displayed position and absolute position from the beginning including compensation data for the involved delays. Maybe some day Roon will update the HQPlayer support.

 

 

This is also documented in Roon KB regarding the HQPlayer interface:

https://help.roonlabs.com/portal/en/kb/articles/hqplayer