I have had it with Roon, their lack of support, their user forum, and it's users...

[AudioDoctor]

and I regret ever giving them money for mediocre sound quality that is only improved to listenable standards by adding HQPlayer.

 

I no longer recommend Roon to anyone.

[AudioDoctor]

If you want to be insulted, belittled, and treated like an idiot, go ask for support or make a feature request on their forum. Even better, make a request that you hope or believe will improve sound quality.

[Kal Rubinson]

43 minutes ago, AudioDoctor said:

If you want to be insulted, belittled, and treated like an idiot, go ask for support or make a feature request on their forum. Even better, make a request that you hope or believe will improve sound quality.

Well, then, I do not recommend Jriver to you.  (It's fine for me.)

[AudioDoctor]

1 minute ago, Kal Rubinson said:

Well, then, I do not recommend Jriver to you.  (It's fine for me.)

 

I have tried it in the past and chose not to use it, but not for any of these reasons.

[R1200CL]

1 hour ago, AudioDoctor said:

Even better, make a request that you hope or believe will improve sound quality.

So how can SQ be improvement ? Does anyone at Roon or you know ?

 

Ever considered it can be your HW ?

1 hour ago, AudioDoctor said:

If you want to be insulted, belittled, and treated like an idiot, go ask for support or make a feature request on their forum

You have probably asked for the same here 😂. You included all Roon users. 
Any links to Roon where these things has occurred ?
 

Having a bad day ?

 

1 hour ago, AudioDoctor said:

I no longer recommend Roon to anyone.

So what’s your recommendation these days?

 

BTW, I recommend Roon to everyone 😀

[AudioDoctor]

1 minute ago, R1200CL said:

So how can SQ be improvement ? Does anyone at Roon or you know ?

 

Fair, I made a request that background processing be disabled while music is playing. Last night while listening my music suddenly lost clarity and sounded, for lack of a better word, hazy. I SSHed into my server to see that Roon was using 145% of CPU resources to do something in the background. At the same time everything else was less than 1% except HQPlayer which was using 15%. I think its that processing that clouds Roon's sound.

 

2 minutes ago, R1200CL said:

You have probably asked for the same here 😂. You included all Roon users. 

 

I meant the Roon forum users to clarify. I don't get the same attitude here.

 

3 minutes ago, R1200CL said:

Ever considered it can be your HW ?

1 hour ago, AudioDoctor said:

Yes, so I shutdown RoonServer completely by issuing the proper command in the command line and used HQPlayer by itself and the sound quality dramatically increased.

 

4 minutes ago, R1200CL said:

Having a bad day ?

 

 

I wasn't...

 

4 minutes ago, R1200CL said:

So what’s your recommendation these days?

 

 

Euphony OS

[AudioDoctor]

7 minutes ago, R1200CL said:

BTW, I recommend Roon to everyone

 

It's perfect for my wife and kids because they are only casual listeners and like the easy interface.

[Jud]

I trialed Roon before HQPlayer integration. I'm one of the few people who didn't like it on the basis of its UI. I've got my music alphabetically organized into folders by artist, then album. Roon considers that old-fashioned, but it's the way I've grown accustomed to finding music since I began buying LPs as a kid.  So I didn't buy it after the trial. (I would have needed another player for sound anyway, at least for my personal subjective taste. As it turns out, Audirvana Studio on Windows or Mac, and HQPlayer on Linux, fit that bill nicely for me. Again, just my own personal taste.)

[AudioDoctor]

The Roon forum is a religion and anyone disagreeing with them is a witch to be burned.

[AudioDoctor]

I've been suspended... for being "too combative" Yeah, that's what it looks like when one person gets jumped on by an entire forum.

[coot]

Get an Aurender or other streamer/player.

[AudioDoctor]

7 minutes ago, coot said:

Get an Aurender or other streamer/player.

 

I actually have one, it lives at the cabin now

[R1200CL]

2 hours ago, AudioDoctor said:

I've been suspended... for being "too combative" Yeah, that's what it looks like when one person gets jumped on by an entire forum.

Link to tread please 

[AudioDoctor]

3 hours ago, R1200CL said:

Link to tread please 

 

I can't access the site. Also, in the very nasty email I received they said the thread was deleted and it was ALL MY FAULT for. being such a meanie to everyone but especially the guy that came into the thread near the end and did nothing but lob insults my way, I was extra mean to him.

 

and in case you think I am lying...

 

[AudioDoctor]

Huh, the date was July 18th before...  haha

[JoeWhip]

They must be reading you here!😁

[kennyb123]

It seems that when a product is regarded as the best, those who want that greatness to be conferred upon themselves are attracted to it like moths to a lamp.  When one’s objective is to have the product say something about themselves, they don’t take too kindly to others suggesting that the product has areas for improvement.  That’s a lot of what’s at play on the Roon forums.   Some of the worst of these folks simply can’t allow a reality where Roon might not be the absolute best.  They will pounce on dissenters as a means to keep their imagined reality in tact.  They simply can’t allow it to be said that Roon might not have the best sound quality.  

 

The moderators on their forums make the situation worse.  The bullies on the forums know how to control what’s being said there.  Their goal is to cause dissenters to storm off angry.  In a normal/healthy community it’s the toxic participants who get sent off as they receive pushback against their bullying behavior.  The moderators allow the bullies to take their shots but anyone standing up to the bullies will have their posts removed, so there is never any pushback against the toxicity.

 

I think it speaks very poorly about Roon the company that they allow toxic individuals to control the dialog there.  I’m guessing leadership at Roon may actually be happy that the toxic individuals are chasing off any mention of Roon sound quality not measuring up.

[AudioDoctor]

43 minutes ago, JoeWhip said:

They must be reading you here!😁

 

I hope they are.

[AudioDoctor]

2 minutes ago, kennyb123 said:

It seems that when a product is regarded as the best, those who want that greatness to be conferred upon themselves are attracted to it like moths to a lamp.  When one’s objective is to have the product say something about themselves, they don’t take too kindly to others suggesting that the product has areas for improvement.  That’s a lot of what’s at play on the Roon forums.   Some of the worst of these folks simply can’t allow a reality where Roon might not be the absolute best.  They will pounce on dissenters as a means to keep their imagined reality in tact.  They simply can’t allow it to be said that Roon might not have the best sound quality.  

 

The moderators on their forums make the situation worse.  The bullies on the forums know how to control what’s being said there.  Their goal is to cause dissenters to storm off angry.  In a normal/healthy community it’s the toxic participants who get sent off as they receive pushback against their bullying behavior.  The moderators allow the bullies to take their shots but anyone standing up to the bullies will have their posts removed, so there is never any pushback against the toxicity.

 

I think it speaks very poorly about Roon the company that they allow toxic individuals to control the dialog there.  I’m guessing leadership at Roon may actually be happy that the toxic individuals are chasing off any mention of Roon sound quality not measuring up.

 

I don't know why some of them do it, bit it happens exactly as you describe it. I received a very nasty email from one of the mods/admins there that I was unable to reply to as well.

[AudioDoctor]

My purpose for going over there and making a post is that I see a lot of potential in Roon and want to see it improve. I can't at the same time overlook it's shortcomings. I simply fail to see what's wrong about asking the devs to change the way Roon does whatever it needs to do in a way that would help with sound quality in a positive way. Roon normally uses between 3 and 6% of CPU when it is playing music. I don't see any reason it absolutely needed to do whatever it did at that exact moment that can't be done when music is not being played.

 

Apparently a great number of the Roon forum disagrees with me and thinks I am the worst kind of person for daring to suggest Roon needs improvement.

[March Audio]

13 hours ago, AudioDoctor said:

 

Fair, I made a request that background processing be disabled while music is playing. Last night while listening my music suddenly lost clarity and sounded, for lack of a better word, hazy. I SSHed into my server to see that Roon was using 145% of CPU resources to do something in the background. At the same time everything else was less than 1% except HQPlayer which was using 15%. I think its that processing that clouds Roon's sound.

 

The only background process that I am aware of that can eat the CPU is the audio analysis.  However you can set that to whatever level you want, from all your cores, to throttled to completely off.  After the intial scan AFAIK it only kicks off when you add new material. Cant say I have found it causing any problems here.

 

[lucretius]

17 hours ago, AudioDoctor said:

If you want to be insulted, belittled, and treated like an idiot, go ask for support or make a feature request on their forum. Even better, make a request that you hope or believe will improve sound quality.

 

Sorry you had a bad experience.  I have asked for support (re loopback audio driver), submitted a bug report (re minor issue with the user interface) and have submitted a feature request. Each time, I found a member of the Support team responded quickly and acted professionally.  OTH, some forum members can be abrasive -- an issue with many forums?

 

 

[lucretius]

16 hours ago, AudioDoctor said:

Fair, I made a request that background processing be disabled while music is playing. Last night while listening my music suddenly lost clarity and sounded, for lack of a better word, hazy. I SSHed into my server to see that Roon was using 145% of CPU resources to do something in the background. At the same time everything else was less than 1% except HQPlayer which was using 15%. I think its that processing that clouds Roon's sound.

 

To avoid abrasive and/or tiring users on the Roon Forum, also don't mention DLNA/UPnP or MQA! 😃

[lucretius]

8 hours ago, AudioDoctor said:

 They will pounce on dissenters as a means to keep their imagined reality in tact.

 

Sounds like the experience of a PC user who wondered into a Mac forum. 😀

[charlesphoto]

1 hour ago, lucretius said:

 

To avoid abrasive and/or tiring users on the Roon Forum, also don't mention DLNA/UPnP or MQA! 😃

And whatever you do, don't mention that cables, switches or servers might have sound differences, because the "I'm an IT expert" ASR army will descend on you like a horde of fire ants.