opticalRendu 'crashes'

[RichardK]

Hi all,

 

have been using my opticalRendu for a few months now. Very happy with the sound quality. I do have an issue though. Every now and then (a few times per week) the opticalRendu suddenly stops playing (disappears from Roon)

When I want to connect through a browser this does not work. The only thing that I can do, is to unplug the power and plug it back. Then it works normally.

 

I checked the software, uninstalled and reinstalled the apps. The problem does not go away. 

Any ideas on what to do?

 

I use the Farad Super3 Power supply (7V)

 

Kind regards

Richard

[ericuco]

The Sonore guys don’t follow AS threads any longer so you might want to post something on their support forum.
 

Sounds like you either have a bad oR or power supply. Have you tried another power supply?

[charlesphoto]

3 hours ago, RichardK said:

Hi all,

 

have been using my opticalRendu for a few months now. Very happy with the sound quality. I do have an issue though. Every now and then (a few times per week) the opticalRendu suddenly stops playing (disappears from Roon)

When I want to connect through a browser this does not work. The only thing that I can do, is to unplug the power and plug it back. Then it works normally.

 

I checked the software, uninstalled and reinstalled the apps. The problem does not go away. 

Any ideas on what to do?

 

I use the Farad Super3 Power supply (7V)

 

Kind regards

Richard

 

How's the temp of the unit? Maybe try running it for awhile with a small fan pointing at it. Could be a thermal cutout. But yeah, Sonore forum best way to go for contact with Sonore (or old fashioned email!). 

[RichardK]

The unit is warm but not hot. I can still touch it easily without hurting myself. I did a post on the Sonicorbiter forum and already got some angles

Thanks

[R1200CL]

On 10/7/2020 at 12:27 PM, RichardK said:

Every now and then (a few times per week) the opticalRendu suddenly stops playing (disappears from Roon)

 

Typical a network issue. Maybe your SSD in Roon starts to have issues. Let us know how you solved this. 

[RichardK]

Sonore support suggest I change my DHCP Lease time. It is now one hour, so changed that to 2 days.

 

I also did not look what colour the LED was when it happens

 

[R1200CL]

1 hour ago, RichardK said:

Sonore support suggest I change my DHCP Lease time. It is now one hour, so changed that to 2 days.

Normally, if possible, you set a fixed IP address towards the opticalRendu and Roon in your router. Also check if router has latest firmware. 
If you have problems the next days, it’s helpful if you describe your network including server/Roon etc. 

[Account Closed]

10 hours ago, RichardK said:

Sonore support suggest I change my DHCP Lease time. It is now one hour, so changed that to 2 days.

 

I also did not look what colour the LED was when it happens

 

That may not be enough. Search" MAC/ip Binding" or" Fixed ip address" for your router model and set a fixed ip address. That eliminates the lease time problem.