Article: Review | Innuos PhoenixUSB Reclocker

[kennyb123]

@austinpop thanks for another spectacular review!!  My dealer is been goading me to get a Phoenix and your findings mirror his.  I'm just reluctant to spend any more money on an Innuos product until I see some follow-up on past promises.  Experimental mode continues to flounder - and still no word on the Mk3 power supply upgrade for my Zenith Mk2.  

[kennyb123]

19 hours ago, Abyss Man said:

Hi Ken,

My dealer here in Singapore has already quoted me a price for the PSU upgrade incl. Mundorf caps. (The price is very reasonable) I am holding out for the release of the Extreme mini though.  

After complaining to my dealer, he was finally able to get me a price on the upgrade earlier today.  But, like you, I plan to hold out for the Extreme Mini.  To see Emile act within days of a  update to Room to push out an update to the Extreme offered a stunning contrast.  Experimental mode first shipped in December of 2018 (with release 1.4.1) and it’s still just an experiment.  Innuos is among the best at shipping great products (like the Phoenix). But when it comes to enhancing the products their customers already own, they kinda stink.

 

[kennyb123]

10 hours ago, FrankMA said:

 

@kennyb123 I do agree we have been waiting quite a while for some of these promised improvements from @nvitorino  I am particularly frustrated with Experimental Mode bugs not getting resolved because it clearly sounds better but I've given up due to the unreliability.

I made the mistake a few week ago of finally switching off Roon to hear just their internal player.  This did sound a bit better than Experimental mode.  The weirdest thing though was getting used to the song I actually wanted to hear start to play as soon as initiated playback in iPeng.  Unfortunately iPeng gives up too much relative to Roon, so I switched back.

 

I work in the software industry so I certainly understand why promises are sometimes difficult to keep.  What’s inexcusable though is leaving customers in the dark.