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HD-Plex 400W LPS Question

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I own one of these.  The ATX power works fine.  However, none of the DC power works.  I have tried all 4 XLR DC outputs and they are all dead.


Has anyone experienced this?  Larry can't understand it and is going to have me ship the unit back to him but his engineer is very surprised that the ATX works but the DC doesn't.



Speakers: Vandersteen Model 7s, 4 M&K ST-150Ts, 1 VCC-5; Amplification: 2 Vandersteen M7-HPAs, CI Audio D200 MKII, Ayre V-6xe; Preamp: Doshi Audio Line Stage v3.0; Phono Pre: Doshi Audio Phono Pre; Analog: Wave Kinetics NVS with Durand Telos composite arm; SME 3012R arm, Clearaudio Goldfinger Statement v2; Reel to Reel:  Technics RS-1500; Doshi Tape Pre-Amp; Studer A810, Studer A812, Tascam BR-20; Multi-channel: Bryston SP-3; Digital: Custom PC (WS 2016/AO/HQPlayer/Roon)> Lampizator Big 7 DAC

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