Anyone Heard from Phil Recently?

[dminches]

I ordered another license (my motherboard died and I had to replace it) but I haven’t gotten the new license yet.

 

Usually Phil is pretty responsive.

 

 

[JazzDoc2]

I'm glad you posted this dminches. I posted an AO query on this board before Christmas and received no reply. As you rightly say, Phil is usually very quick to respond and like you, I am concerned. Someone from the JPLAY Forum helped by answering my query but I am still concerned about Phil. Please let us know that you are OK Phil

[dminches]

Phil is ok.  I think they were just on vacation.

 

 

[AudioPhil]

Hello

 

Yes indeed! actually I am still enjoying my (rather unusally long) christmas/new year vacations. Back to duty mid week...

 

David, always remember, everything regarding purchasing AO or AO uprades is fully automated on our homepage. Also, we never just send out any licenses, this is because our Activation system is based on an ID the customer first has to generate itself. Everything works without us, no one shall need to wait for anything!

 

The only exception to this is the AO Key pack, there we need to do some manualy checks first for eligibility so this can take from a few up to 24h until we send out the confirmation. But everything as said is fully automated and there are no waiting times.

 

Very best,

Phil