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Kenji

Apple TV+ fails on iPhone 11

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I connected my iPhone 11 via HDMI to my TV, and watched the first episode of The Morning Show. No problem, played well.

 

Then I tried to watch the next episode, and it kept failing after less than a minute with ane error "problem loading content. Multiple tries, same exact result. 

 

Next I tried downloading the episode, and I had to connect to wifi because it would stream but not download over cellular. 

Now I see the error message, "connected device not authorized to play protected content." 

 

Grrr....  Suggestions?

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Are you sure that you're signed in with an Apple ID that has a subscription? I'm pretty sure that at least the first episode is free to watch for anyone. 

 

If so, sign out of the iTunes Store & App Store and sign in again. 


I write about Macs, iTunes, music, and more at Kirkville.

Author of Take Control of iTunes 12

Co-host of The Next Track podcast.

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Also be careful my netflix account has been has been hacked and all my 'recent' viewings are spanish language ones originating in argentina or chile or elsewhere in SA--Netflix erased the account had to get new password happened twice now they assured me nothing was 'compromised' might be worse/easier to hack if you use an iPhone and BTW why would anyone use an iPhone to watch anything?

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20 hours ago, bobbmd said:

"...BTW why would anyone use an iPhone to watch anything?"

 

Good question. I certainly wouldn't want to watch a show or movie on a tiny screen. News, maybe.

 

AppleTV+ subscription came free for a year with my new iPhone 11, and I want to check out the content. At the moment I don't have cable internet at home, so I tried streaming The Morning Show, an AppleTV+ exclusive program, over the air using my cellular service, connected to my TV via HDMI through the AV adapter I bought at the Apple store. Worked fine for episode one, but not for episode 2. Probably an encoding compatibility issue, I suppose.

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On 11/30/2019 at 6:42 AM, kirkmc said:

Are you sure that you're signed in with an Apple ID that has a subscription? I'm pretty sure that at least the first episode is free to watch for anyone. 

Thanks for replying Kirk. I am sure I'm logged in, because I can download episode two, just not play it through the AV adapter to my TV via HDMI. If I try to play the downloaded file I get an error message that the AV adapter cannot process HDR encoded content. so I deleted the downloaded file and tried again to stream it OTA usng my cellular service.  That works if I only watch on the iPhone, but if I try that mirrored to my TV through the AV adapter, it fails with an error message that the attached device is not authorized to play protected content. 

 

I guess that the first episode, being a teaser available to anyone, is encoded to be as universally compatible as possible, without DRM protection. Episode 2 probably is protected, so fails when iPhone is connected via HDMI. It plays OK when not connected to AV adapter, but I'm not going watch a show or movie on a six inch scree. 

I'll be reconnected to home internet again in a few days, I wonder if the AppleTV app for Roku will allow me to view AppleTV+ shows for free using the AppleTV+ subscription that came with my new iPhone. I guess I'll find out soon enough.

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