Spenagio Posted October 5, 2019 Share Posted October 5, 2019 Bizarrely, my DigiOne signature has stopped working. I have tried restarting a number of times, and have noticed that the green flashing light that normally indicates the Rpi is starting is not lighting up. It is powered up now, red power light is on constant, green light is on constant on the DigiOne board. Any help/suggestions? Link to comment
Spenagio Posted October 7, 2019 Author Share Posted October 7, 2019 Not quite sure how to get support from Allo, had no response following reporting this fault at the weekend. Aware that the product is less than 12 months old, considering returning it, can anyone confirm warranty period? Assuming 12 months. @Allo @allo.com Link to comment
allo.com Posted October 7, 2019 Share Posted October 7, 2019 Hi Spenagio please note that India is in holiday until Wednesday. Link to comment
Tintinabulum Posted October 7, 2019 Share Posted October 7, 2019 Allo have very good customer support in my experience. Have you plugged a monitor in to see what happens when you start up? Tried re-flashing the sd card? Spenagio 1 Link to comment
Spenagio Posted October 7, 2019 Author Share Posted October 7, 2019 Yes, had good support in the past after returning a faulty DS. Tried reflashing the card this evening, no joy. Link to comment
Tintinabulum Posted October 8, 2019 Share Posted October 8, 2019 What software are you using on the pi? Can you connect to a monitor to see what's happening when it loads? Spenagio 1 Link to comment
Spenagio Posted October 8, 2019 Author Share Posted October 8, 2019 Using dietpi. going to connect to a monitor this evening, audiophonics have suggested I ship back to them based upon the green and red lights being on solidly. Trying to avoid going to AURALiC etc, the DS has been a bargain. Link to comment
Tintinabulum Posted October 8, 2019 Share Posted October 8, 2019 Do you have another pi to use? Maybe some fault there (not a fault with the Allo board). If another pi worked, maybe an easy fix, then swap out the pi. I guess if you bought all in one it's more complicated. Link to comment
Carpking Posted October 9, 2019 Share Posted October 9, 2019 Hi had same experience, Ds is only 6 weeks old and worked with battery / plug in. Purchased a shanti, enjoyed for 4hours and closed Spotify / volumio switched off shanti. As not worked since. Very little support so far. Link to comment
allo.com Posted October 9, 2019 Share Posted October 9, 2019 Hi CarpKing , can you check the voltage on the back of your Shanti ? PLease make sure its the right voltage (110V for US/Canada and 220V for EU) If the voltage is fine , please do a reflash of SD card Spenagio , what PSU are you using ? Link to comment
Spenagio Posted October 9, 2019 Author Share Posted October 9, 2019 Hi @allo.com, i am using batteries on the clean and supplied 5v on the dirty side. Audiophonics have requested I ship the unit back to their workshop, which I have done today. Hopefully they get it working again, it’s a great product. Link to comment
Carpking Posted October 9, 2019 Share Posted October 9, 2019 Hi Allo Voltage set to 230. Already tried reflash and new sd card. Lights up , won't boot. Link to comment
allo.com Posted October 9, 2019 Share Posted October 9, 2019 2 hours ago, Carpking said: ld and worked with battery / plug in. Purchased a shanti, enjoyed for 4hours and close Remove the Digione from RPI,,is it booting ? Link to comment
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