Broken Allo Shanti - Dead On Arrival

[SF Leung]

 I got my digione signature and Shanti today. The Shanti is obvious a borken one. It has HEAVY components (transformer core) loosened and sliding inside (not only screws slidings, you can feel and hear when you rotate it). There are also screws and plastic components falled out from Shanti.  I have not tried connecting it into socket due to safety consideration . 

[greyscale]

How  was the Shanti packaged?. Hope you can get a replacement. ALLO NOT off to a good start with this new product. I'll be watching to see how this is handled by ALLO.

[Tintinabulum]

When I had a problem, they handled it very well. Teething problems, not surprising. One of the problems of being an early adopter... Delivery companies have a lot to answer for, was the packaging damaged?

 

[Audio_Allo]

11 hours ago, greyscale said:

How  was the Shanti packaged?. Hope you can get a replacement. ALLO NOT off to a good start with this new product. I'll be watching to see how this is handled by ALLO.

 

Hi,

 

    Can you please share your order number.

 

We suspect the damage caused in shipment.We will take care and will ask our sales team for replacing the unit.

 

Forwarded on PM please check

[SF Leung]

Package is ok. But it seems that there are loosened screws inside so that the tranformer within is sliding inside. 

 

Allo support is working with me on the issue. 

[greyscale]

Good news. Hope for the best.

[Tintinabulum]

Vibration can undo bolts as I discovered this weekend when the alternator detached from my boat engine (pivot bolt unscrewed). You would assume the transformer was fixed in place very well.

 

As it happens I bought a second hand unit (Meridian) and the LPS in that wasn't adequately fixed, came loose and bounced around inside during shipping not pretty. Fairly easy fix though but transformers need fixing well. Almost goes without saying.

[gojirin]

I'm afraid my Shanti arrived DOA, too.

Nothing falling out of the case, but the screws attaching the transformer are loose/stripped.

Just now notified Allo...

 

Gojirin

[Audio_Allo]

10 hours ago, gojirin said:

I'm afraid my Shanti arrived DOA, too.

Nothing falling out of the case, but the screws attaching the transformer are loose/stripped.

Just now notified Allo...

 

Gojirin

Sorry for inconvenience caused ,we suspect screws loosened during the shipment

 

We have noted and  we will take care this.

 

Forwarded PM

[Moritz]

I have the same situation: I received 2 Shanti and Allo DigiOne Signature today.

One pair is working perfectly - really happy with that.

One Shanti is unfortunately dead on arrival (I cross tested to confirm).

 

Allo - please advise on replacement!

[Audio_Allo]

2 hours ago, Moritz said:

I have the same situation: I received 2 Shanti and Allo DigiOne Signature today.

One pair is working perfectly - really happy with that.

One Shanti is unfortunately dead on arrival (I cross tested to confirm).

 

Allo - please advise on replacement!

Sorry for inconvenience caused

Forwarded PM please check

[gojirin]

Still waiting for the DOA Shanti replacement of 9/15.

Meanwhile, any opinions on the Shanti vs battery supply with the Sig Digi?

[gojirin]

Ordered 7/31.

DOA unit delivered 8/15 (not 9/15 as above).

9/19 update. After inquiry on where the heck the replacement was, it's gone missing.  Re/replacement being shipped from unnamed reseller in Chicago.

 

Really, at this point I can only laugh and wait.

[Audio_Allo]

11 hours ago, gojirin said:

Ordered 7/31.

DOA unit delivered 8/15 (not 9/15 as above).

9/19 update. After inquiry on where the heck the replacement was, it's gone missing.  Re/replacement being shipped from unnamed reseller in Chicago.

 

Really, at this point I can only laugh and wait.

Our sales team forwarded email to your email ID ,please check

[gojirin]

So the update explains that another, 3rd, unit is being sent from India.

The unnamed reseller in Chicago is where the missing unit is so be returned, when/if it arrives.

The Shanti seems to have been hit by alot of bad luck, but Allo is trying to do it's

best.

[mdelrossi]

Sorry to hear about your troubles, I just received the Shanti from a company in Canada http://buyapi.ca/. it only took a couple of days to get to Brooklyn.

 

So far plugged it in and it's working great.

 

Good luck.

 

mdr

[gojirin]

Shanti arrived this morning - the #3 unit. Checked unloaded to make sure the lights were going on and then tested for voltage

issues. No problem.

Planning on letting it run awhile  being fed with the Digione Sig before any serious listening, but just off the bat there sure seems

to be better dynamics(compared with the wall wart and battery supply).

One question - an hour and 15 minutes after shutdown, the unit was still discharging(1.25ish volts). Normal?

AND one criticism. Unit #3 arrived without any of the wires and etc. This left the power supply to rattle around the box with nothing

to hold it in place. Not good shipping practice.

[Moritz]

Got my replacement Shanti today. So far this has been an excellent experience - the new one works perfectly and the replacement was fast. Packaging was tight and neat. Happy customer.

[allo.com]

Good to hear. 🙂