thijazi Posted October 12, 2017 Share Posted October 12, 2017 I bought the ultraRendu to replace my HTPC which was connected via USB to my DAC. After setting up the ultraRendu I noticed that while I can only reliably play files up to 92kHz or in some cases DSD64. When I try to play any of my 176kHz or 192kHz (or DSD128) the ultrarendu struggles, stutters and eventually stops playback. This never happened with my HTPC. My network is simple, I have all my music in lossless FLAC and high res formats (24bit 88, 96, 176, and 192kHz) as well as DSD64 and DSD128). The music library is stored on a Synology NAS, my network is strictly LAN based (Gigabit router, managed switch). My HTPC was accessing the same libraries from the NAS via the LAN network and there was never even a hint of lag. Nothing changed in my network except that I replaced the HTPC in my music rack with the ultraRendu and moved the PC to the same switch as the NAS (another room in the house)... What am I missing? Link to comment
thijazi Posted October 13, 2017 Share Posted October 13, 2017 Using a Chord Dave DAC and Roon for playback. (I also tried JRriver, same results). Link to comment
Kritpoon Posted October 13, 2017 Share Posted October 13, 2017 Do you have ROON server intalled in your NAS? Do you upsample? "Its the REF clock that makes it all so good..." Link to comment
thyname Posted October 25, 2017 Share Posted October 25, 2017 Help! Just got brand spanking new ultraRendu, but I cannot connect it to internet. Sonicorbiter site does not see it all. powered by LPS-1 at 7.5v. All lights lit as they should do. what do I do? @vortecjr ? Link to comment
R1200CL Posted October 26, 2017 Share Posted October 26, 2017 1 hour ago, thyname said: what do I do? You could check the SD card, and if you have another working Rendu, you can even use that SD card if it’s version 2,5 And of cause first one or two reboot. All lights of cause include lights on the port feeding (the switch) the UltraRendu? Link to comment
thyname Posted October 26, 2017 Share Posted October 26, 2017 4 minutes ago, R1200CL said: You could check the SD card, and if you have another working Rendu, you can even use that SD card if it’s version 2,5 And of cause first one or two reboot. All lights of cause include lights on the port feeding (the switch) the UltraRendu? Unfortunately I don’t have another SD card, and no other Rendu. and the light on router is on. Put back my SMS-200, same place, works fine. here is a pick of the back panels on ultraRendu and LPS-1 Link to comment
R1200CL Posted October 26, 2017 Share Posted October 26, 2017 3 minutes ago, thyname said: Unfortunately I don’t have another SD card, and no other Rendu. and the light on router is on. Put back my SMS-200, same place, works fine. here is a pick of the back panels on ultraRendu and LPS-1 So did you power it off and remove the SD card and put things back again ? Link to comment
cfisher Posted October 26, 2017 Share Posted October 26, 2017 Do you have a vpn? I can't see my microrendu or ultrarendu when my vpn is on. Link to comment
thyname Posted October 26, 2017 Share Posted October 26, 2017 Nope. As I said, my sms-200 works fine. Same place. Same connection Link to comment
R1200CL Posted October 26, 2017 Share Posted October 26, 2017 4 minutes ago, thyname said: Nope. As I said, my sms-200 works fine. Same place. Same connection Time to request a rma ? Just one more thing: Are you able by looking at your dhcp server what the IP address of the MicroRendu is ? If yes, then you type in that address of cause and check what happens. Link to comment
thyname Posted October 26, 2017 Share Posted October 26, 2017 3 minutes ago, R1200CL said: Time to request a rma ? Just one more thing: Are you able by looking at your dhcp server what the IP address of the MicroRendu is ? If yes, then you type in that address of cause and check what happens. How do I do that? I have a lot of devices connected to my network, about 28. Link to comment
R1200CL Posted October 26, 2017 Share Posted October 26, 2017 2 minutes ago, thyname said: How do I do that? I have a lot of devices connected to my network, about 28. Where is your DHCP server ? I would expect the router. Right ? Then log into that router and look at the various IP addresses assigned to the 28 items. thyname 1 Link to comment
thyname Posted October 26, 2017 Share Posted October 26, 2017 1 minute ago, R1200CL said: Where is your DHCP server ? I would expect the router. Right ? Yes. The router I would think. I don’t see Rendu there. What should I be looking for? Link to comment
R1200CL Posted October 26, 2017 Share Posted October 26, 2017 If you have located your DHCP server. And observed all assigned IP addresses and you’re quite sure the UltraRendu isn’t there, then that’s just another prove it’s most likely something wrong with the UltraRendu. You could as a last test plug it direct to the router without the usb and observe what’s happening and very the SonicOrbiter as well. And before that power of the switch in front of the UltraRendu in order to clear it. Give it 30 sec before power on again. If not help, then direct to the router as a last test. thyname 1 Link to comment
thyname Posted October 26, 2017 Share Posted October 26, 2017 So I put the ultraRendu on another place, different Ethernet cable, and powered by another PSU, in this case a SMPS. Nothing! Cannot connect. This is DOA. going back to Jesus tomorrow bummer! Link to comment
R1200CL Posted October 26, 2017 Share Posted October 26, 2017 3 minutes ago, thyname said: going back to Jesus tomorrow I suggest you call him first, as he might like to do a TeamViewer session with you first. thyname 1 Link to comment
thyname Posted October 26, 2017 Share Posted October 26, 2017 3 minutes ago, R1200CL said: I suggest you call him first, as he might like to do a TeamViewer session with you first. I emailed him immediately before I posted here. Yet to reply to me. It’s late, I understand Link to comment
rickca Posted October 26, 2017 Share Posted October 26, 2017 14 minutes ago, thyname said: It’s late, I understand We don't sleep in Miami. I hope you get it sorted out, I know how disappointing it is when something brand new doesn't work. thyname 1 Pareto Audio AMD 7700 Server --> Berkeley Alpha USB --> Jeff Rowland Aeris --> Jeff Rowland 625 S2 --> Focal Utopia 3 Diablos with 2 x Focal Electra SW 1000 BE subs i7-6700K/Windows 10 --> EVGA Nu Audio Card --> Focal CMS50's Link to comment
R1200CL Posted October 26, 2017 Share Posted October 26, 2017 40 minutes ago, thyname said: So I put the ultraRendu on another place, different Ethernet cable, and powered by another PSU, in this case a SMPS. Have you done what page 138 in the router manual says. Try. ? Link to comment
Nicholas_S Posted October 26, 2017 Share Posted October 26, 2017 Has anyone considered taking this specific concern to pm in order to avoid overpopulating this popularly subscribed topic? Link to comment
thyname Posted October 26, 2017 Share Posted October 26, 2017 10 minutes ago, R1200CL said: Have you done what page 138 in the router manual says. Try. ? Just did. They were both already checked. Link to comment
R1200CL Posted October 26, 2017 Share Posted October 26, 2017 7 hours ago, thyname said: Just did. They were both already checked. Well, if you remove all Ethernet cables (not the wlan) from that router. Reboot and add only the UltraRendu and observe if it gets an IP address. Your iPad will still connect, so you can use the iPad to login to your router. You may switch off any other wireless item if you get to many ip addresses to check. But make sure you understand from the user manual how to read the IP address of the connected devices. It seems very strange that lights in both the router and UltraRendu show communication and no ip assigned. You should probably also add the sms-200 and observe how that get an IP address assigned. Just so you really are 100 % sure the UltraRendu doesn’t get an IP. Allow for min one minute for the UltraRendu to get the IP address. (No usb device needed). I suggest that that as a general rule you assign a fixed IP address (page 164) with names to any hardwired device. And that those ip addresses is within a different range than the DHCP server. See page 72 & 162. So in general only items you frequently move or unplug, and all wireless items use the DHCP service. This is will help you use RDT if needed, and also access your UltraRendu with the same IP address every time. As an example you assign all address above 192.168.50.100 to DHCP, and use the available addresses between 192.168.50.2 to 192.168.50.99 to fixed ip addresses. The number 50 can be “anything” or just keep the original 1 I think it is. The last number can’t be 1. That should be used by your router. (Yes, you can do differently). Link to comment
vortecjr Posted October 26, 2017 Share Posted October 26, 2017 I would leave the router alone especially if other things are working fine with it. Anyway, the best thing right now is of the unit to come in so we can have a look at it. I'll send you an RMA via email. SONORE computer audio | opticalRendu | ultraRendu | microRendu | Signature Rendu SE | endPoint | opticalModule DX | Power Supplies | Link to comment
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