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I accepted their invitation to try the US Beta version. I downloaded the Windows app to my laptop (HP with Windows 10), but it doesn't work--it instantly freezes! I contacted their customer service two days ago but no response yet. In the meantime, I've tried both the 32 and 64 bit versions, rebooted a few times, ran a system and file check--all to no avail. The web version works, but my laptop won't play any resolution higher than 16/44.1 with the built-in audio card. (I want the app so I can play up to 24/192.)

Has anyone else had this problem? If so, how did you solve it?

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33 minutes ago, DeathFugue said:

I accepted their invitation to try the US Beta version. I downloaded the Windows app to my laptop (HP with Windows 10), but it doesn't work--it instantly freezes! I contacted their customer service two days ago but no response yet. In the meantime, I've tried both the 32 and 64 bit versions, rebooted a few times, ran a system and file check--all to no avail. The web version works, but my laptop won't play any resolution higher than 16/44.1 with the built-in audio card. (I want the app so I can play up to 24/192.)

Has anyone else had this problem? If so, how did you solve it?

 

I have a problem with the Qobuz app distorting after playing for a few minutes on Windows 10. I use Wasapi exclusive mode in the app settings. I took care of the problem by downloading the free trial of the Audirvana+ player for Windows 10. You just open Audirvana+ and enter your Qobuz login. Costs you nothing to see if it works for you, after 15 days you have to buy Audirvana+ for $75. Others are using Roon but that costs quite a bit more. I would try Audirvana+ first.

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  • 10 months later...

My Qobuz always freezes.  Sometimes its for 5 minutes or more.  Worst part, if you kill the program and restart, it goes right back to the song that hung it up and freezes again.  This has to stop.  I am windows 10.  Everything else works.  Tidal, Roon, HQ player etc etc.  Only Qobuz freezes, either via roon or as a stand alone program.  Is this a Qobuz issue.  Do others have to wait seconds to minutes while the wheel of death spins and spins and spins and spins

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  • 2 weeks later...

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