My customer journey with Paul Hynes...

[kumakuma]

20 minutes ago, Norton said:

So because something wasn’t delivered by Dec 20th, it  merits a long “name and shame” post on CA by the 22nd? Surely better just to sort out directly with the supplier?

 

It's shame that it had to come to this but I think the central issue isn't the delay in delivery but the failure to respond to the OP's email requests for updates.

 

Perhaps Paul could add a page to his website showing where individual orders are in the queue so his customers can get some assurance that things are moving along.