My customer journey with Paul Hynes...

[BigAlMc]

22 minutes ago, your momo said:

 

You spot it, no communication is the trigger point issue here.
Provide more visibility will automatically lead in more delivery.

 

Dude, you skipped the queue when you agreed to take on a cancelled order. You also knew fine well the person whose order you were taking on was cancelling because of delays.

 

So you must have known that delays were possible or even likely given the SR7 delays to date. But now you want to post this name and shame tantrum because your order is late too.

 

Pretty ironic really!