My customer journey with Paul Hynes...

[auricgoldfinger]

6 hours ago, flkin said:

I would like to suggest that the correct gentlemanly mode of action would be to refund the money to those that have quit the queue and to reward existing, patient with the customers with long overdue and delayed orders by moving up a slot. Given the already long delays existing pre-paid customers have to wait, allowing queue cutting is both distasteful and in bad show  

 

This is without question the most reasonable, fair, and ethical approach.

[auricgoldfinger]

4 hours ago, your momo said:

Seems my post has raised the attention line...

 

Quite a long and exhaustive answer from Paul, few lines very specific to my e-mails, in due time would have been good enough.
Also as disappointed I'm that original agreed deadline has been missed, I'm fare from thinking on an escape.
Quite opposite, accounting I'm few working days close to the goal, I'm expecting Paul to resume his work and deliver my build as defined and agreed.

 

Even being highly disappointing, main problem is not missing a rated achievable deadline, but

     1. misleading informations which trigger my commitment on this very build
     2. missing to update customer when it was obvious original delivery agreement is at risk or cannot be hold
     3. ignoring customer e-mails asking for update on the progress of a specific work

     4. finally not even a personal apologize prior to announce widely going off for holiday break on this forum

 

I have to apologize being only a very beginner regarding custom build paid in advance protocol, on the other end when it comes to business and agreement, I'm pretty sharp.
It remains, I'm alway open to find a solution, but for that there must be established and trusted communication first.
So I will write to Paul and expect he will answer this time and the forthcoming one till my build get delivered.

 

A minimal effort at due diligence by reading the SR7 thread would have revealed the delays and frustrations you would experience before you ever placed an order.  Shame on you for berating Paul and wasting his valuable time when some of us have been waiting for over a year and are still many months away from receiving our orders.

[auricgoldfinger]

3 hours ago, Adyc said:

Why can he cut the queue? I thought every cancelled ordered which then subsequently taken up will be put at the back of the queue?

 

Not the way it works, unfair as it may seem.

[auricgoldfinger]

Here's one alternative:

 

 

I hope to be comparing the Reference 1 to an SR7 later this week.

[auricgoldfinger]

I will probably (hopefully) take delivery of my SR7 around the 2-year anniversary of placing my order.  My estimate is based on 2018 production trends.

[auricgoldfinger]

The original "conservative" plan for 2018 called for one completed SR7 build per week.  The reasons for the delays are documented in the other SR7 thread.

[auricgoldfinger]

If you are waiting on delivery of a power supply from the SR7 custom build queue, please contact me as soon as possible regarding time sensitive information.  Thank you.